OpenAlex is a bibliographic catalogue of scientific papers, authors and institutions accessible in open access mode, named after the Library of Alexandria. It's citation coverage is excellent and I hope you will find utility in this listing of citing articles!
If you click the article title, you'll navigate to the article, as listed in CrossRef. If you click the Open Access links, you'll navigate to the "best Open Access location". Clicking the citation count will open this listing for that article. Lastly at the bottom of the page, you'll find basic pagination options.
Requested Article:
The millennial customer journey: a Phygital mapping of emotional, behavioural, and social experiences
Cristina Mele, Tiziana Russo Spena, Marco Tregua, et al.
Journal of Consumer Marketing (2021) Vol. 38, Iss. 4, pp. 420-433
Closed Access | Times Cited: 60
Cristina Mele, Tiziana Russo Spena, Marco Tregua, et al.
Journal of Consumer Marketing (2021) Vol. 38, Iss. 4, pp. 420-433
Closed Access | Times Cited: 60
Showing 1-25 of 60 citing articles:
Phygital technologies and environments for breakthrough innovation in customers' and citizens' journey. A critical literature review and future agenda
Pasquale Del Vecchio, Giustina Secundo, Antonello Garzoni
Technological Forecasting and Social Change (2023) Vol. 189, pp. 122342-122342
Closed Access | Times Cited: 48
Pasquale Del Vecchio, Giustina Secundo, Antonello Garzoni
Technological Forecasting and Social Change (2023) Vol. 189, pp. 122342-122342
Closed Access | Times Cited: 48
Exploring phygital omnichannel luxury retailing for immersive customer experience: The role of rapport and social engagement
Aniruddha Pangarkar, Vibha Arora, Yupal Shukla
Journal of Retailing and Consumer Services (2022) Vol. 68, pp. 103001-103001
Closed Access | Times Cited: 60
Aniruddha Pangarkar, Vibha Arora, Yupal Shukla
Journal of Retailing and Consumer Services (2022) Vol. 68, pp. 103001-103001
Closed Access | Times Cited: 60
Investigating sustainable consumption behaviors: a bibliometric analysis
Donata Tania Vergura, Cristina Zerbini, Beatrice Luceri, et al.
British Food Journal (2023) Vol. 125, Iss. 13, pp. 253-276
Open Access | Times Cited: 36
Donata Tania Vergura, Cristina Zerbini, Beatrice Luceri, et al.
British Food Journal (2023) Vol. 125, Iss. 13, pp. 253-276
Open Access | Times Cited: 36
The phygital transformation: a systematic review and a research agenda
Cristina Mele, Tiziana Russo Spena, Marialuiza Marzullo, et al.
Italian Journal of Marketing (2023) Vol. 2023, Iss. 3, pp. 323-349
Open Access | Times Cited: 27
Cristina Mele, Tiziana Russo Spena, Marialuiza Marzullo, et al.
Italian Journal of Marketing (2023) Vol. 2023, Iss. 3, pp. 323-349
Open Access | Times Cited: 27
Exploring online customer experience: A systematic literature review and research agenda
Agnieszka Kacprzak, Przemysław Hensel
International Journal of Consumer Studies (2023) Vol. 47, Iss. 6, pp. 2583-2608
Closed Access | Times Cited: 26
Agnieszka Kacprzak, Przemysław Hensel
International Journal of Consumer Studies (2023) Vol. 47, Iss. 6, pp. 2583-2608
Closed Access | Times Cited: 26
Serving customers through chatbots: positive and negative effects on customer experience
Angelo Ranieri, Irene Di Bernardo, Cristina Mele
Journal of Service Theory and Practice (2024) Vol. 34, Iss. 2, pp. 191-215
Open Access | Times Cited: 8
Angelo Ranieri, Irene Di Bernardo, Cristina Mele
Journal of Service Theory and Practice (2024) Vol. 34, Iss. 2, pp. 191-215
Open Access | Times Cited: 8
Implementing a customer-centric strategy through service design in financial organisations
Virpi Kaartti, Jukka Ojasalo, Marius Wait
International Journal of Bank Marketing (2025)
Closed Access | Times Cited: 1
Virpi Kaartti, Jukka Ojasalo, Marius Wait
International Journal of Bank Marketing (2025)
Closed Access | Times Cited: 1
Phygital customer journey: a practice-based approach
Cristina Mele, Irene Di Bernardo, Angelo Ranieri, et al.
Qualitative Market Research An International Journal (2024) Vol. 27, Iss. 3, pp. 388-412
Closed Access | Times Cited: 6
Cristina Mele, Irene Di Bernardo, Angelo Ranieri, et al.
Qualitative Market Research An International Journal (2024) Vol. 27, Iss. 3, pp. 388-412
Closed Access | Times Cited: 6
Gen Zers’ Travel-Related Experiential Consumption on Social Media: Integrative Perspective of Uses and Gratification Theory and Theory of Reasoned Action
Wooyang Kim, Dale A. Cake
Journal of International Consumer Marketing (2024), pp. 1-28
Closed Access | Times Cited: 6
Wooyang Kim, Dale A. Cake
Journal of International Consumer Marketing (2024), pp. 1-28
Closed Access | Times Cited: 6
Exploring the involvement-patronage link in the phygital retail experiences
Shanta Banik
Journal of Retailing and Consumer Services (2021) Vol. 63, pp. 102739-102739
Closed Access | Times Cited: 38
Shanta Banik
Journal of Retailing and Consumer Services (2021) Vol. 63, pp. 102739-102739
Closed Access | Times Cited: 38
Consumers and service robots: Power relationships amid COVID-19 pandemic
Ezgi Merdin‐Uygur, Selcen Öztürkcan
Journal of Retailing and Consumer Services (2022) Vol. 70, pp. 103174-103174
Open Access | Times Cited: 27
Ezgi Merdin‐Uygur, Selcen Öztürkcan
Journal of Retailing and Consumer Services (2022) Vol. 70, pp. 103174-103174
Open Access | Times Cited: 27
Innovative value propositions in the fashion metaverse
Stefano Paolo Russo, Cristina Mele, Tiziana Russo Spena
Journal of Global Fashion Marketing (2023) Vol. 15, Iss. 1, pp. 39-61
Closed Access | Times Cited: 16
Stefano Paolo Russo, Cristina Mele, Tiziana Russo Spena
Journal of Global Fashion Marketing (2023) Vol. 15, Iss. 1, pp. 39-61
Closed Access | Times Cited: 16
Emotions in service research: evolutionary analysis and empirical review
Hasan Evrim Arıcı, Mehmet Ali Köseoğlu, Nagihan Çakmakoğlu Arıcı
Service Industries Journal (2022) Vol. 42, Iss. 11-12, pp. 919-947
Open Access | Times Cited: 21
Hasan Evrim Arıcı, Mehmet Ali Köseoğlu, Nagihan Çakmakoğlu Arıcı
Service Industries Journal (2022) Vol. 42, Iss. 11-12, pp. 919-947
Open Access | Times Cited: 21
What is the connection between Fintechs’ video marketing and their vulnerable customers’ brand engagement during crises?
Δαμιανός Π. Σακάς, Nikolaos T. Giannakopoulos, Marina C. Terzi, et al.
International Journal of Bank Marketing (2023) Vol. 42, Iss. 6, pp. 1313-1347
Closed Access | Times Cited: 11
Δαμιανός Π. Σακάς, Nikolaos T. Giannakopoulos, Marina C. Terzi, et al.
International Journal of Bank Marketing (2023) Vol. 42, Iss. 6, pp. 1313-1347
Closed Access | Times Cited: 11
The co-existence of brand value co-creation and co-destruction across the customer journey in a complex higher education brand
Kimberley Hardcastle, Prabash Edirisingha, Paul Cook, et al.
Journal of Business Research (2024) Vol. 186, pp. 114979-114979
Open Access | Times Cited: 4
Kimberley Hardcastle, Prabash Edirisingha, Paul Cook, et al.
Journal of Business Research (2024) Vol. 186, pp. 114979-114979
Open Access | Times Cited: 4
Do peer-to-peer interaction and peace of mind matter to the generation Z customer experience? A moderation-mediation analysis of retail experiences
Jose Ribamar Siqueira, Mauricio Losada-Otálora, Nathalie Peña-García, et al.
Journal of Marketing Analytics (2025)
Closed Access
Jose Ribamar Siqueira, Mauricio Losada-Otálora, Nathalie Peña-García, et al.
Journal of Marketing Analytics (2025)
Closed Access
Social media addiction and stress: insights from US Facebook and TikTok consumers
Kesha K. Coker, Dena Hale, Dhoha AlSaleh, et al.
Journal of Consumer Marketing (2025)
Closed Access
Kesha K. Coker, Dena Hale, Dhoha AlSaleh, et al.
Journal of Consumer Marketing (2025)
Closed Access
Phygital Materiality in Service Ecosystems: The Transformative Role of NFTs
Cristina Mele, Tiziana Russo Spena, Stefano Paolo Russo
New economic windows (2025), pp. 167-185
Closed Access
Cristina Mele, Tiziana Russo Spena, Stefano Paolo Russo
New economic windows (2025), pp. 167-185
Closed Access
The Power of Customer Journey Mapping with Artificial Intelligence: A Case Study Method
Ioseb Gabelaia, Kakhaber Djakeli, Jeffery W. McElroy
Lecture notes in networks and systems (2025), pp. 244-257
Closed Access
Ioseb Gabelaia, Kakhaber Djakeli, Jeffery W. McElroy
Lecture notes in networks and systems (2025), pp. 244-257
Closed Access
The Rise of the Phygital Citizens
Pooja Kumari, Nakul Gupta, Prageet Aeron
Journal of Global Information Management (2025) Vol. 33, Iss. 1, pp. 1-17
Open Access
Pooja Kumari, Nakul Gupta, Prageet Aeron
Journal of Global Information Management (2025) Vol. 33, Iss. 1, pp. 1-17
Open Access
Navigating tomorrow’s wallet: unveiling the distinctive financial journeys across generations
Ricardo Correia, T.G. Lima, Raquel Meneses
Journal of Financial Services Marketing (2025) Vol. 30, Iss. 2
Closed Access
Ricardo Correia, T.G. Lima, Raquel Meneses
Journal of Financial Services Marketing (2025) Vol. 30, Iss. 2
Closed Access
Avatars and Digital Identity
Gema Bonales Daimiel, Belén Moreno-Albarracín
Advances in marketing, customer relationship management, and e-services book series (2025), pp. 223-250
Closed Access
Gema Bonales Daimiel, Belén Moreno-Albarracín
Advances in marketing, customer relationship management, and e-services book series (2025), pp. 223-250
Closed Access
Mapping the journey of the CoLiving experience of digital nomads, using verbal and visual narratives
Catarina Pacheco, António Azevedo
World Leisure Journal (2022) Vol. 65, Iss. 2, pp. 192-217
Closed Access | Times Cited: 17
Catarina Pacheco, António Azevedo
World Leisure Journal (2022) Vol. 65, Iss. 2, pp. 192-217
Closed Access | Times Cited: 17
Exploring omnichannel strategies: a path to improve customer experiences
Susana Costa e Silva, Francisca Pinto Silva, Joana Carmo Dias
International Journal of Retail & Distribution Management (2023) Vol. 52, Iss. 1, pp. 62-88
Closed Access | Times Cited: 10
Susana Costa e Silva, Francisca Pinto Silva, Joana Carmo Dias
International Journal of Retail & Distribution Management (2023) Vol. 52, Iss. 1, pp. 62-88
Closed Access | Times Cited: 10
CSR Unconscious Consumption by Generation Z in the COVID-19 Era—Responsible Heretics Not Paying CSR Bonus?
Radka MacGregor Pelikánová, Martin Hála
Journal of risk and financial management (2021) Vol. 14, Iss. 8, pp. 390-390
Open Access | Times Cited: 22
Radka MacGregor Pelikánová, Martin Hála
Journal of risk and financial management (2021) Vol. 14, Iss. 8, pp. 390-390
Open Access | Times Cited: 22
