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OpenAlex Citation Counts

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OpenAlex is a bibliographic catalogue of scientific papers, authors and institutions accessible in open access mode, named after the Library of Alexandria. It's citation coverage is excellent and I hope you will find utility in this listing of citing articles!

If you click the article title, you'll navigate to the article, as listed in CrossRef. If you click the Open Access links, you'll navigate to the "best Open Access location". Clicking the citation count will open this listing for that article. Lastly at the bottom of the page, you'll find basic pagination options.

Requested Article:

Analysing online customer experience in hotel sector using dynamic topic modelling and net promoter score
Van-Ho Nguyen, Thanh Ho
Journal of Hospitality and Tourism Technology (2023) Vol. 14, Iss. 2, pp. 258-277
Closed Access | Times Cited: 16

Showing 16 citing articles:

Exploring antecedents impacting user satisfaction with voice assistant app: A text mining-based analysis on Alexa services
Anand Kumar, Pradip Kumar Bala, Shibashish Chakraborty, et al.
Journal of Retailing and Consumer Services (2023) Vol. 76, pp. 103586-103586
Closed Access | Times Cited: 32
Detecting digital voice of customer anomalies to improve product quality tracking
Federico Barravecchia, Luca Mastrogiacomo, Fiorenzo Franceschini
International Journal of Quality & Reliability Management (2025)
Closed Access | Times Cited: 1
Mining online hotel reviews using big data and machine learning: An empirical study from an emerging country
Le Thi My Hanh, Thuy-An Phan-Thi, Binh T. Nguyen, et al.
Annals of Tourism Research Empirical Insights (2025) Vol. 6, Iss. 1, pp. 100170-100170
Closed Access | Times Cited: 1
Online customer experience in Indian digital banks impacting continuous intention usage: Generation Y and Z perspective
Puneett Bhatnagr, Anupama Rajesh
Journal of financial reporting & accounting (2024)
Closed Access | Times Cited: 5
A study on driving factors for enhancing financial performance and customer-centricity through digital banking
Puneett Bhatnagr, Anupama Rajesh, Richa Misra
International Journal of Quality and Service Sciences (2024) Vol. 16, Iss. 2, pp. 218-250
Closed Access | Times Cited: 4
Machine learning-based model for customer emotion detection in hotel booking services
Nghia T. Nguyen, Thuy-Hien Nguyen, Yen-Nhi Nguyen, et al.
Journal of Hospitality and Tourism Insights (2023) Vol. 7, Iss. 3, pp. 1294-1312
Closed Access | Times Cited: 10
Analyzing user experience from negative reviews: The Salesforce case study
Olivera Grljević, Mirjana Marić, Luka Gluščević, et al.
Ekonomika (2025) Vol. 71, Iss. 1, pp. 15-24
Open Access
Guests’ Aesthetic Experience with Lifestyle Hotels: An Application of LDA Topic Modelling Analysis
Shun Ying
Heliyon (2024) Vol. 10, Iss. 16, pp. e35894-e35894
Open Access | Times Cited: 3
Text mining in tourism and hospitality research: a bibliometric perspective
Amine Lekmiti, Paul Stolk, Alex Taylor, et al.
Journal of Hospitality and Tourism Technology (2024)
Closed Access | Times Cited: 1
A New Model for Collecting, Storing, and Analyzing Big Data on Customer Feedback in the Tourism Industry
Thanh Ho, Van-Ho Nguyen, Thien Le, et al.
Interdisciplinary Journal of Information Knowledge and Management (2023) Vol. 18, pp. 225-249
Open Access | Times Cited: 1
An analysis of apartment listings in best destinations on an OTA: Thailand versus Japan
Mathupayas Thongmak
Consumer Behavior in Tourism and Hospitality (2024) Vol. 19, Iss. 2, pp. 268-283
Closed Access
Study on the Theme Evolution and Synergy Assessment of China’s New Energy Vehicle Policy Texts
Shasha Wang, Sheng Mai
Sustainability (2024) Vol. 16, Iss. 17, pp. 7260-7260
Open Access
DTM-Based Analysis of Hot Topics and Evolution of China’s Energy Policy
Zhanjie Wang, Rufu Zhou, Yong‐Jian Wang
Sustainability (2024) Vol. 16, Iss. 19, pp. 8293-8293
Open Access
How perceived sustainability influences consumers’ clothing preferences
Ming-zhi Li, Young-Hwa Choe, Chao Gu
Scientific Reports (2024) Vol. 14, Iss. 1
Open Access
IMPACT OF BUSINESS INTELLIGENCE AND ANALYTICS ON DECISIONMAKING IN ONLINE RESERVATION SYSTEMS WITHIN THE HOSPITALITY SECTOR
Seun Ebiesuwa S, Obumneme Ukandu, Taye Falana, et al.
Indian Journal of Computer Science and Engineering (2023) Vol. 14, Iss. 4, pp. 640-651
Open Access
Transformation of Traditional Food and Beverage Industry with Industry 4.0 Approach: Case Study on Culinary Business in Bandung Area
Marwan Effendi, Jasman Jasman, Eva Yuniarti Utami, et al.
West Science Journal Economic and Entrepreneurship (2023) Vol. 1, Iss. 04, pp. 137-144
Open Access
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