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OpenAlex Citation Counts

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OpenAlex is a bibliographic catalogue of scientific papers, authors and institutions accessible in open access mode, named after the Library of Alexandria. It's citation coverage is excellent and I hope you will find utility in this listing of citing articles!

If you click the article title, you'll navigate to the article, as listed in CrossRef. If you click the Open Access links, you'll navigate to the "best Open Access location". Clicking the citation count will open this listing for that article. Lastly at the bottom of the page, you'll find basic pagination options.

Requested Article:

From sci-fi to sci-fact: the state of robotics and AI in the hospitality industry
Lisa Cain, John H. Thomas, Miguel Á. Alonso
Journal of Hospitality and Tourism Technology (2019) Vol. 10, Iss. 4, pp. 624-650
Closed Access | Times Cited: 105

Showing 1-25 of 105 citing articles:

From high-touch to high-tech: COVID-19 drives robotics adoption
Zhanjing Zeng, Po‐Ju Chen, Alan A. Lew
Tourism Geographies (2020) Vol. 22, Iss. 3, pp. 724-734
Closed Access | Times Cited: 531
Artificial Intelligence in Tactical Human Resource Management: A Systematic Literature Review
Alexis Megan Votto, Rohit Valecha, Peyman Najafirad, et al.
International Journal of Information Management Data Insights (2021) Vol. 1, Iss. 2, pp. 100047-100047
Open Access | Times Cited: 192
When artificial intelligence meets the hospitality and tourism industry: an assessment framework to inform theory and management
Arthur Huang, Ying Chao, Efrén de la Mora Velasco, et al.
Journal of Hospitality and Tourism Insights (2021) Vol. 5, Iss. 5, pp. 1080-1100
Closed Access | Times Cited: 141
Consumers’ adoption of artificial intelligence and robotics in hospitality and tourism sector: literature review and future research agenda
Pooja Goel, Neeraj Kaushık, Brijesh Sivathanu, et al.
Tourism Review (2022) Vol. 77, Iss. 4, pp. 1081-1096
Closed Access | Times Cited: 106
The impact of AI-enabled service attributes on service hospitableness: the role of employee physical and psychological workload
Hailian Qiu, Minglong Li, Billy Bai, et al.
International Journal of Contemporary Hospitality Management (2022) Vol. 34, Iss. 4, pp. 1374-1398
Closed Access | Times Cited: 75
Artificial Intelligence in the Tourism Industry: An Overview of Reviews
Miguel-Ángel García-Madurga, Ana-Julia Grilló-Méndez
Administrative Sciences (2023) Vol. 13, Iss. 8, pp. 172-172
Open Access | Times Cited: 61
Working with service robots? A systematic literature review of hospitality employees’ perspectives
Jingjing Xu, Aaron Hsiao, Sacha Reid, et al.
International Journal of Hospitality Management (2023) Vol. 113, pp. 103523-103523
Closed Access | Times Cited: 50
Artificial intelligence in hospitality and tourism. State of the art and future research avenues
Martina Nannelli, Francesco Capone, Luciana Lazzeretti
European Planning Studies (2023) Vol. 31, Iss. 7, pp. 1325-1344
Closed Access | Times Cited: 45
Interactive effects of AI awareness and change-oriented leadership on employee-AI collaboration: The role of approach and avoidance motivation
Zihan Yin, Haiyan Kong, Yehuda Baruch, et al.
Tourism Management (2024) Vol. 105, pp. 104966-104966
Closed Access | Times Cited: 21
Exploring the Impact of Smart Technologies on the Tourism Industry
Ana-Maria Ionescu, Flavius Sârbu
Sustainability (2024) Vol. 16, Iss. 8, pp. 3318-3318
Open Access | Times Cited: 20
What is beautiful is good: attractive avatars for healthier dining and satisfaction
Fei Hao, Adil Masud Aman, Chen Zhang
International Journal of Contemporary Hospitality Management (2024) Vol. 36, Iss. 12, pp. 3969-3988
Closed Access | Times Cited: 19
Artificial Intelligence (AI) in Tourism
Seden Doğan, İlayda Zeynep Niyet
Emerald Publishing Limited eBooks (2024), pp. 3-21
Closed Access | Times Cited: 16
Robot chefs in gastronomy tourism: What's on the menu?
Francesc Fusté‐Forné
Tourism Management Perspectives (2020) Vol. 37, pp. 100774-100774
Closed Access | Times Cited: 121
AI and robotics in the European restaurant sector: Assessing potentials for process innovation in a high-contact service industry
Katharina Blöcher, Rainer Alt
Electronic Markets (2020) Vol. 31, Iss. 3, pp. 529-551
Open Access | Times Cited: 94
Co-Creating New Directions for Service Robots in Hospitality and Tourism
Francesc Fusté‐Forné, Tazim Jamal
Tourism and Hospitality (2021) Vol. 2, Iss. 1, pp. 43-61
Open Access | Times Cited: 83
AI redefining the hospitality industry
Huub Ruël, Esther Njoku
Journal of Tourism Futures (2020) Vol. 7, Iss. 1, pp. 53-66
Open Access | Times Cited: 80
Attitudes of hotel customers towards the use of service robots in hospitality service encounters
Ahu Yazıcı Ayyıldız, Muhammed Baykal, Erdoğan Koç
Technology in Society (2022) Vol. 70, pp. 101995-101995
Closed Access | Times Cited: 69
Smart dining, smart restaurant, and smart service quality (SSQ)
IpKin Anthony Wong, Jingwen Huang, Zhiwei Lin, et al.
International Journal of Contemporary Hospitality Management (2022) Vol. 34, Iss. 6, pp. 2272-2297
Closed Access | Times Cited: 67
AI-powered touch points in the customer journey: a systematic literature review and research agenda
HE Ai-zhong, Yu Zhang
Journal of Research in Interactive Marketing (2022) Vol. 17, Iss. 4, pp. 620-639
Closed Access | Times Cited: 47
The new era of hotel marketing: integrating cutting-edge technologies with core marketing principles
Anil Bilgihan, Peter Ricci
Journal of Hospitality and Tourism Technology (2023) Vol. 15, Iss. 1, pp. 123-137
Closed Access | Times Cited: 30
Hotel customers’ behavioral intentions toward service robots: the role of utilitarian and hedonic values
Ahmet Öztürk, Abraham Pizam, Ahmet Hacikara, et al.
Journal of Hospitality and Tourism Technology (2023) Vol. 14, Iss. 5, pp. 780-801
Open Access | Times Cited: 26
The adoption of social robots in service operations: A comprehensive review
Laxmi Pandit Vishwakarma, Rajesh Kumar Singh, Ruchi Mishra, et al.
Technology in Society (2023) Vol. 76, pp. 102441-102441
Closed Access | Times Cited: 25
The Adoption of Artificial Intelligence in Serbian Hospitality: A Potential Path to Sustainable Practice
Tamara Gajić, Dragan Vukolić, Jovan Bugarčić, et al.
Sustainability (2024) Vol. 16, Iss. 8, pp. 3172-3172
Open Access | Times Cited: 9
Customer experiences with service robots in hotels: a review and research agenda
Nripendra P. Rana, Nusaiba Begum, Mohd. Nishat Faisal, et al.
Journal of Hospitality Marketing & Management (2024), pp. 1-30
Open Access | Times Cited: 9
Service robots and initial trust dynamics: consumers’ ethical challenges in tourism and hospitality
Boyu Lin, Woojin Lee
Journal of Travel & Tourism Marketing (2025) Vol. 42, Iss. 3, pp. 282-306
Closed Access | Times Cited: 1
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