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OpenAlex is a bibliographic catalogue of scientific papers, authors and institutions accessible in open access mode, named after the Library of Alexandria. It's citation coverage is excellent and I hope you will find utility in this listing of citing articles!

If you click the article title, you'll navigate to the article, as listed in CrossRef. If you click the Open Access links, you'll navigate to the "best Open Access location". Clicking the citation count will open this listing for that article. Lastly at the bottom of the page, you'll find basic pagination options.

Requested Article:

The role of service quality within Indonesian customers satisfaction and loyalty and its impact on Islamic banks
Nur Asnawi, Badri Munir Sukoco, Muhammad Asnan Fanani
Journal of Islamic marketing (2019) Vol. 11, Iss. 1, pp. 192-212
Open Access | Times Cited: 98

Showing 1-25 of 98 citing articles:

Halal service quality: systematic review, conceptual model and future research
Nurhafihz Noor
Journal of Islamic accounting and business research (2025)
Closed Access | Times Cited: 2
The exploration role of Sharia compliance in technology acceptance model for e-banking (case: Islamic bank in Indonesia)
Hardius Usman, Nucke Widowati Kusumo Projo, Chairy Chairy, et al.
Journal of Islamic marketing (2021) Vol. 13, Iss. 5, pp. 1089-1110
Closed Access | Times Cited: 70
Service quality, customer satisfaction and customer value: holistic determinants of loyalty and word-of-mouth in services
Anabela Maria Bello da Silveira Baptista de Figueiredo Marcos, Arnaldo Coelho
The TQM Journal (2021) Vol. 34, Iss. 5, pp. 957-978
Closed Access | Times Cited: 60
Determinants of service quality and its effect on customer satisfaction and loyalty: an empirical study of private banking sector
Rafikul Islam, Selim Ahmed, Mahbubar Rahman, et al.
The TQM Journal (2020) Vol. 33, Iss. 6, pp. 1163-1182
Open Access | Times Cited: 70
Antecedents of customer loyalty in Islamic banking: evidence from Tanzania
Amani Gration Tegambwage, Pendo Shukrani Kasoga
Journal of Islamic accounting and business research (2022) Vol. 13, Iss. 4, pp. 701-713
Closed Access | Times Cited: 32
Bibliometric analysis of service quality and customer satisfaction in Islamic banking: a roadmap for future research
Dahlia Bonang, Bayu Arie Fianto, Raditya Sukmana
Journal of Islamic marketing (2024)
Closed Access | Times Cited: 6
Customer Loyalty towards Islamic Banks: The Mediating Role of Trust and Attitude
Mohamed Albaity, Mahfuzur Rahman
Sustainability (2021) Vol. 13, Iss. 19, pp. 10758-10758
Open Access | Times Cited: 37
Customer loyalty to Islamic banks: Evidence from Indonesia
Bayu Arie Fianto, Christopher Gan, Tika Widiastuti, et al.
Cogent Business & Management (2020) Vol. 7, Iss. 1, pp. 1859849-1859849
Open Access | Times Cited: 36
Maqāṣid al-Sharī‘ah on Islamic banking performance in Indonesia: a knowledge discovery via text mining
Fahmi Ali Hudaefi, Abdul Malik Badeges
Journal of Islamic marketing (2021) Vol. 13, Iss. 10, pp. 2069-2089
Closed Access | Times Cited: 30
Islamic bank customer satisfaction, trust, loyalty and word of mouth: the CREATOR model
Sadia Mehfooz Khan, Muhammad Ali, Chin‐Hong Puah, et al.
Journal of Islamic accounting and business research (2022) Vol. 14, Iss. 5, pp. 740-766
Closed Access | Times Cited: 22
Improving Satisfaction and Loyalty of Online Shop Customer Based on E-Commerce Innovation and E-Service Quality
Sarli Rahman, Fadrul Fadrul, Mujtaba M. Momin, et al.
Gadjah Mada International Journal of Business (2022) Vol. 24, Iss. 1, pp. 56-56
Open Access | Times Cited: 21
Islamic marketing of conventional banks: bridging managers’ and clients’ perceived gaps
Mohammad Mominul Islam, Mostofa Mahmud Hasan
Journal of Islamic accounting and business research (2024)
Closed Access | Times Cited: 4
The Impact of United Nations Sustainable Development Goals on Customers’ Perceptions and Loyalty in the Banking Sector: A Multi-Mediation Approach
Hussin Elansari, Ahmad Alzubi, Amir Khadem
Sustainability (2024) Vol. 16, Iss. 18, pp. 8276-8276
Open Access | Times Cited: 4
Salesperson ethics behavior as antecedent of Islamic banking customer loyalty
Tony Wijaya, Moh Nasuka, Anas Hidayat
Journal of Islamic marketing (2021) Vol. 13, Iss. 7, pp. 1535-1550
Closed Access | Times Cited: 24
Potential demand for Islamic banking: examining the Islamic consumer behavior as driving factor
Hesi Eka Puteri, Baginda Parsaulian, Heru Aulia Azman
International Journal of Social Economics (2022) Vol. 49, Iss. 7, pp. 1071-1085
Closed Access | Times Cited: 17
Perceived service quality in Indonesian Islamic higher education context
Nur Asnawi, Nina Dwi Setyaningsih
Journal of International Education in Business (2020) Vol. 13, Iss. 1, pp. 107-130
Closed Access | Times Cited: 27
Relationship quality and customer loyalty in the Tanzanian microfinance sector
Amani Gration Tegambwage, Pendo Shukrani Kasoga
Journal of Financial Services Marketing (2022) Vol. 29, Iss. 1, pp. 138-153
Closed Access | Times Cited: 16
Evaluating the relationship between entrepreneurial marketing, competitive advantage, and Islamic banks performance
Edi Suandi, HERRI HERRI, Yulihasri, et al.
Journal of Financial Services Marketing (2022) Vol. 28, Iss. 3, pp. 599-614
Open Access | Times Cited: 14
Service Quality and Customer Satisfaction of Mobile Banking during COVID-19 Lockdown; Evidence from Rural Area of Bangladesh
Tapas Bala, Israt Jahan, Md. Al Amin, et al.
Open Journal of Business and Management (2021) Vol. 09, Iss. 05, pp. 2329-2357
Open Access | Times Cited: 16
Enhancing bank marketing strategies with ensemble learning: Empirical analysis
Xing Tang, Yusi Zhu
PLoS ONE (2024) Vol. 19, Iss. 1, pp. e0294759-e0294759
Open Access | Times Cited: 2
Zillennial Perceptions of Sharia Governance Implementation and Its Implications on the Reputation, Trust, and Loyalty of Islamic Banks
Siti Maysyaroh, Aam Slamet Rusydiana, Dewi Febriani
Jurnal Ekonomi Syariah Teori dan Terapan (2024) Vol. 11, Iss. 1, pp. 105-120
Open Access | Times Cited: 2
Nurturing trust in Islamic banking within the metaverse for market success
Mohammad Abdel Mohsen Al-Afeef, Hana Jaradat, Raed Walid Al-Smadi, et al.
Journal of Islamic marketing (2024)
Closed Access | Times Cited: 2
Assessing business satisfaction with halal certification services: An evaluation of halal assurance agency performance using the SERVQUAL model
Warnis Warnis, Fauziah Fauziah, Dwi Martiningsih, et al.
Journal of Infrastructure Policy and Development (2024) Vol. 8, Iss. 8, pp. 6418-6418
Open Access | Times Cited: 2
E-Service Quality and E-Wom Regarding Consumer Behavior Based on Maqashid Asy-Shariah
Mardhiyah Hayati, Juhary Ali, Mad Heri, et al.
Journal of Digital Marketing and Halal Industry (2023) Vol. 5, Iss. 1, pp. 97-116
Open Access | Times Cited: 6
The prerequisites and consequences of customers’ online experience regarding the moderating role of brand congruity: evidence from an Iranian bank
Negar Ashrafpour, Hakimeh Niky Esfahlan, Samad Aali, et al.
Journal of Islamic marketing (2021) Vol. 13, Iss. 10, pp. 2144-2172
Closed Access | Times Cited: 14
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