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OpenAlex Citation Counts

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OpenAlex is a bibliographic catalogue of scientific papers, authors and institutions accessible in open access mode, named after the Library of Alexandria. It's citation coverage is excellent and I hope you will find utility in this listing of citing articles!

If you click the article title, you'll navigate to the article, as listed in CrossRef. If you click the Open Access links, you'll navigate to the "best Open Access location". Clicking the citation count will open this listing for that article. Lastly at the bottom of the page, you'll find basic pagination options.

Requested Article:

Internal marketing, service quality and perceived customer satisfaction
Leigh de Bruin, Mornay Roberts-Lombard, Christine De Meyer-Heydenrych
Journal of Islamic marketing (2020) Vol. 12, Iss. 1, pp. 199-224
Closed Access | Times Cited: 54

Showing 1-25 of 54 citing articles:

Bibliometric analysis of service quality and customer satisfaction in Islamic banking: a roadmap for future research
Dahlia Bonang, Bayu Arie Fianto, Raditya Sukmana
Journal of Islamic marketing (2024)
Closed Access | Times Cited: 6
Customer loyalty to Islamic banks: Evidence from Indonesia
Bayu Arie Fianto, Christopher Gan, Tika Widiastuti, et al.
Cogent Business & Management (2020) Vol. 7, Iss. 1, pp. 1859849-1859849
Open Access | Times Cited: 36
Islamic marketing of conventional banks: bridging managers’ and clients’ perceived gaps
Mohammad Mominul Islam, Mostofa Mahmud Hasan
Journal of Islamic accounting and business research (2024)
Closed Access | Times Cited: 4
Islamic Banking Customers Satisfaction in the Digital Banking: Evidence from Ethiopia: A SEM Approach
Habtamu Legass, Dawud Chane Mekonnen, J. Yusuf
International Journal of Finance and Banking Research (2025) Vol. 11, Iss. 2, pp. 23-36
Open Access
Promotion of Perceived Service Quality Through Employee Training and Empowerment: The Mediating Role of Employee Motivation and Internal Communication
Lovemore Chikazhe, Esthery Nyakunuwa
Services Marketing Quarterly (2021) Vol. 43, Iss. 3, pp. 294-311
Closed Access | Times Cited: 22
Internal marketing and employees’ personality traits toward green innovative hospitality
Dunja Demirović Bajrami, Marija Cimbaljević, Marko D. Petrović, et al.
Tourism Review (2024)
Closed Access | Times Cited: 2
Nurturing trust in Islamic banking within the metaverse for market success
Mohammad Abdel Mohsen Al-Afeef, Hana Jaradat, Raed Walid Al-Smadi, et al.
Journal of Islamic marketing (2024)
Closed Access | Times Cited: 2
Developing a QFD model for prioritizing the CSFs of ERP based on the enablers of organizational agility
Ali Ahmadzadeh, Abbas Sheikh Aboumasoudi, Arash Shahin, et al.
Benchmarking An International Journal (2020) Vol. 28, Iss. 4, pp. 1164-1185
Closed Access | Times Cited: 13
Investigating the mediating role of market orientation between internal marketing and the development of entrepreneurial orientation within private sports clubs
Hossein Mansouri, Saeed Sadeghi Boroujerdi, Michael Jay Polonsky, et al.
New England journal of entrepreneurship (2021) Vol. 25, Iss. 2, pp. 103-120
Open Access | Times Cited: 12
Pengaruh Kualitas Pelayanan Terhadap Loyalitas dengan Kepercayaan dan Kepuasan Sebagai Variabel Mediator Bank Syariah di Ponorogo
Azidni Rofiqo, Vydika Harya Addinata, Diyan Novita Sari
Etihad Journal of Islamic Banking and Finance (2021) Vol. 1, Iss. 1, pp. 1-11
Open Access | Times Cited: 11
Work Motivation and Internal Marketing as Predictors of Satisfaction with Life in Peruvian Workers in the Sales Area
Saul Fernandez, Josué Edison Turpo Chaparro, Sanny Raquel Huanca-López, et al.
Academic Journal of Interdisciplinary Studies (2024) Vol. 13, Iss. 1, pp. 354-354
Open Access | Times Cited: 1
Impact of customer satisfaction and service quality on membership renewal: A study on Malaysian credit card holders
Ong Boon Hai, Gholamreza Zandi, Shaheen Mansori, et al.
Deleted Journal (2024) Vol. 2024, Iss. 1, pp. 21-29
Open Access | Times Cited: 1
Sustaining family bakeries in Pakistan: The role of internal marketing and entrepreneurship
Usman Ali Warraich, Dos Santos
Ecocycles (2024) Vol. 10, Iss. 1, pp. 37-48
Open Access | Times Cited: 1
The mediating role of organizational commitment in the relationship between internal marketing and job performance: Application in Turkiye
H. Mustafa Paksoy, Yakup Durmaz, B. Dilek ÖZBEZEK, et al.
Journal of Economics and Management (2024) Vol. 46, pp. 111-142
Open Access | Times Cited: 1
Examine the influence of Industry 5.0 marketing strategies in the banking sector on customer perception in Sri Lanka
M. H. Udara Shavindi
(2024)
Closed Access | Times Cited: 1
Influence of customer contact employees (CCEs) competencies on their service recovery performance: a moderated-mediation approach
Amit Kumar, Anupriya Kaur
Global Knowledge Memory and Communication (2024)
Closed Access | Times Cited: 1


IROCAMM-International Review Of Communication And Marketing Mix (2024) Vol. 2, Iss. 7
Open Access | Times Cited: 1
"Integración del marketing interno para optimizar la felicidad en el trabajo y reducir la intención de rotar en la era de la Industria 5.0": "Integration of internal marketing to optimise workplace happiness and reduce turnover intentions in the era of Industry 5.0".
Mario Alberto Salazar-Altamirano, Orlando Josué Martínez-Arvizu, David Gómez Sánchez
IROCAMM-International Review Of Communication And Marketing Mix (2024) Vol. 2, Iss. 7, pp. 26-50
Open Access | Times Cited: 1
Internal marketing analysis for improving the internal consumer satisfaction and customer orientation of employees in private-owned sports center
Shi Qi Xu, Li‐An Zhou, Seong Hun Kim, et al.
PLoS ONE (2023) Vol. 18, Iss. 8, pp. e0286021-e0286021
Open Access | Times Cited: 3
Inside out. Social media videos and destination branding. Neuromarketing using EEG technique
Faisal Shahzad, Jingbo Yuan, Farrah Arif, et al.
Journal of Islamic marketing (2023) Vol. 15, Iss. 3, pp. 886-918
Closed Access | Times Cited: 3
Marketing Ethics At Islamic Banks: Principles And Practices
M Qoshid Al Hadi, Eko Nur Cahyo, Iman Setya Budi
Journal of Islamic Economic Laws (2021) Vol. 4, Iss. 2, pp. 17-41
Open Access | Times Cited: 7
Customer Satisfaction and Customer Loyalty in the Post-Crisis Banking Sector of Ghana
Frank Boateng, Michael Adesi, Edward D. Yeboah, et al.
Journal of Marketing and Consumer Research (2021)
Open Access | Times Cited: 6
Analysis of Internal Marketing Communication Tools of a Selected Company in Industry 4.0 Using McKinsey 7S Analysis
Jakub Michulek, Anna Křižanová
Management Dynamics in the Knowledge Economy (2022) Vol. 10, Iss. 2, pp. 154-166
Open Access | Times Cited: 4
Sustainability of Omnichannel in Banks with Online Service Strategy and Pricing Decisions
Lilik Indayani, Misti Hariasih, Detak Prapanca, et al.
Indonesian Journal of Law and Economics Review (2023) Vol. 18, Iss. 3
Open Access | Times Cited: 2
Customer Relationship Marketing, Customer Bonding, and Customer Satisfaction on Customer Loyalty in Telecommunication Companies
Haris Maupa, Cokki Cokki, Syarifuddin Sulaiman
JURNAL MINDS Manajemen Ide dan Inspirasi (2023) Vol. 10, Iss. 2, pp. 279-296
Open Access | Times Cited: 2
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