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OpenAlex Citation Counts

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OpenAlex is a bibliographic catalogue of scientific papers, authors and institutions accessible in open access mode, named after the Library of Alexandria. It's citation coverage is excellent and I hope you will find utility in this listing of citing articles!

If you click the article title, you'll navigate to the article, as listed in CrossRef. If you click the Open Access links, you'll navigate to the "best Open Access location". Clicking the citation count will open this listing for that article. Lastly at the bottom of the page, you'll find basic pagination options.

Requested Article:

Employee-(ro)bot collaboration in service: an interdependence perspective
Khanh Bao Quang Le, László Sajtos, Karen V. Fernandez
Journal of service management (2022) Vol. 34, Iss. 2, pp. 176-207
Closed Access | Times Cited: 34

Showing 1-25 of 34 citing articles:

Working with service robots? A systematic literature review of hospitality employees’ perspectives
Jingjing Xu, Aaron Hsiao, Sacha Reid, et al.
International Journal of Hospitality Management (2023) Vol. 113, pp. 103523-103523
Closed Access | Times Cited: 50
The Future of Work: Understanding the Effectiveness of Collaboration Between Human and Digital Employees in Service
Khanh Bao Quang Le, László Sajtos, Werner H. Kunz, et al.
Journal of Service Research (2024)
Open Access | Times Cited: 18
Defining human-AI teaming the human-centered way: a scoping review and network analysis
Sophie Berretta, Alina Tausch, Greta Ontrup, et al.
Frontiers in Artificial Intelligence (2023) Vol. 6
Open Access | Times Cited: 29
Artificial intelligence and value co-creation: a review, conceptual framework and directions for future research
B. Ravi Chandra, Zillur Rahman
Journal of Service Theory and Practice (2023) Vol. 34, Iss. 1, pp. 7-32
Closed Access | Times Cited: 28
Retail robots as sales assistants: how speciesism moderates the effect of robot intelligence on customer perceptions and behaviour
Jorge Carlos Fiestas Lopez Guido, Jee Won Kim, Peter T. L. Popkowski Leszczyc, et al.
Journal of Service Theory and Practice (2023) Vol. 34, Iss. 1, pp. 127-154
Closed Access | Times Cited: 20
Personal touch in digital customer service: a conceptual framework of relational personalization for conversational AI
Jan H. Blümel, Mohamed Zaki, Thomas Bohné
Journal of Service Theory and Practice (2023) Vol. 34, Iss. 1, pp. 33-65
Open Access | Times Cited: 17
AI credibility and consumer-AI experiences: a conceptual framework
Abdul Wahid Khan, Abhishek Mishra
Journal of Service Theory and Practice (2023) Vol. 34, Iss. 1, pp. 66-97
Closed Access | Times Cited: 16
Service robots and artificial morality: an examination of robot behavior that violates human privacy
Magnus Söderlund
Journal of Service Theory and Practice (2023) Vol. 33, Iss. 7, pp. 52-72
Open Access | Times Cited: 12
Examining the Impact of Frontline Service Robots Service Competence on Hotel Frontline Employees from a Collaboration Perspective
Yunsik Kim
Sustainability (2023) Vol. 15, Iss. 9, pp. 7563-7563
Open Access | Times Cited: 11
Co-creating customer experiences in service ecosystems: a study in a tourist destination
Diego Monferrer, Miguel Ángel Moliner Tena, Marta Estrada
Journal of Services Marketing (2024) Vol. 38, Iss. 10, pp. 1-16
Open Access | Times Cited: 4
Co-creation 5.0: The frontline employee–robot team and firms’ outcomes. The Tin Woodman paradox
Miguel Ángel Moliner Tena, Luis J. Callarisa Fiol, Javier Sánchez, et al.
Journal of Innovation & Knowledge (2024) Vol. 9, Iss. 3, pp. 100534-100534
Open Access | Times Cited: 4
Howdy, Robo-Partner: exploring artificial companionship and its stress-alleviating potential for service employees
Khanh Bao Quang Le, Charles Cayrat
Journal of service management (2024)
Closed Access | Times Cited: 4
Service robot–employee task allocation strategies: well-being within the intrusion challenge
Chelsea Phillips, Gaby Odekerken‐Schröder, Rebekah Russell‐Bennett, et al.
Journal of service management (2025)
Closed Access
High hopes, hard falls: consumer expectations and reactions to AI-human collaboration in advertising
Yuhosua Ryoo, Marat Bakpayev, Yongwoog Andrew Jeon, et al.
International Journal of Advertising (2025), pp. 1-33
Closed Access
Co-Creation Experience of Indonesian Gen Z in Mobile Commerce
Muhammad Iqbal Firdaus, Cynthia Afriani Utama, Gita Gayatri, et al.
Jurnal Manajemen (2025) Vol. 29, Iss. 1, pp. 131-156
Open Access
The Trade-Offs of Technology Value Creation. Real-Time-Delphi-Based Scenario Analysis on Metaverse by 2040
Monika Hajdas, Joanna Radomska, Aleksandra Szpulak, et al.
(2025)
Closed Access
AI-assisted cross-cultural training for hotel newcomers: An IT mindfulness-driven perspective on building cultural intelligence and career development confidence
Yao‐Chin Wang, Yuetian Zhang, Emily Ma, et al.
International Journal of Hospitality Management (2025) Vol. 128, pp. 104186-104186
Closed Access
Hybrid human–robot teams in the frontline: automated social presence and the role of corrective interrogation
David Leiño Calleja, Jeroen Schepers, Edwin J. Nijssen
Journal of service management (2025)
Closed Access
Similarity-attraction theory perspective on service employees and service robots’ interactions
Huijun Yang, Hanqun Song, Yao‐Chin Wang, et al.
Service Industries Journal (2025), pp. 1-24
Closed Access
Avoiding excessive AI service agent anthropomorphism: examining its role in delivering bad news
Rory Mulcahy, Aimee Riedel, Byron Keating, et al.
Journal of Service Theory and Practice (2023) Vol. 34, Iss. 1, pp. 98-126
Closed Access | Times Cited: 9
Unintended consequences of humanoid service robots: A case study of public service organizations
Yazhu Maggie Wang, Sabine Matook, Alan R. Dennis
Journal of Business Research (2024) Vol. 174, pp. 114509-114509
Open Access | Times Cited: 3
Being Human in the Digitally Enabled Workplace: Insights From the Robo-Advice Literature
Sophie Altrock, Anne‐Laure Mention, Tor Helge
IEEE Transactions on Engineering Management (2023) Vol. 71, pp. 7876-7891
Open Access | Times Cited: 6
Customer Service Combining Human Operators and Virtual Agents: A Call for Multidisciplinary AI Research
Sarit Kraus, Yaniv Oshrat, Yonatan Aumann, et al.
Proceedings of the AAAI Conference on Artificial Intelligence (2023) Vol. 37, Iss. 13, pp. 15393-15401
Open Access | Times Cited: 5
Guest editorial: Evolutions and disruptions in retailing service through digital transformation
Jung-Hwan Kim, Minjeong Kim
Journal of service management (2023) Vol. 34, Iss. 2, pp. 173-175
Open Access | Times Cited: 4
Service Robots in the Workplace: Fostering Sustainable Collaboration by Alleviating Perceived Burdensomeness
Eeman Almokdad, Chung-Hun Lee
Sustainability (2024) Vol. 16, Iss. 21, pp. 9518-9518
Open Access | Times Cited: 1
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