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OpenAlex is a bibliographic catalogue of scientific papers, authors and institutions accessible in open access mode, named after the Library of Alexandria. It's citation coverage is excellent and I hope you will find utility in this listing of citing articles!

If you click the article title, you'll navigate to the article, as listed in CrossRef. If you click the Open Access links, you'll navigate to the "best Open Access location". Clicking the citation count will open this listing for that article. Lastly at the bottom of the page, you'll find basic pagination options.

Requested Article:

Fostering positive customer attitudes and usage intentions for scheduling services via chatbots
Daniel Maar, Ekaterina Besson, Hajer Kéfi
Journal of service management (2022) Vol. 34, Iss. 2, pp. 208-230
Closed Access | Times Cited: 38

Showing 1-25 of 38 citing articles:

Emotional expression by artificial intelligence chatbots to improve customer satisfaction: Underlying mechanism and boundary conditions
Junbo Zhang, Qi Chen, Jiandong Lu, et al.
Tourism Management (2023) Vol. 100, pp. 104835-104835
Closed Access | Times Cited: 79
AI-powered ChatGPT in the hospitality and tourism industry: benefits, challenges, theoretical framework, propositions and future research directions
Raouf Ahmad Rather
Tourism Recreation Research (2024), pp. 1-11
Closed Access | Times Cited: 18
The Impact of Chatbot Response Strategies and Emojis Usage on Customers’ Purchase Intention: The Mediating Roles of Psychological Distance and Performance Expectancy
Hua Meng, Xinyuan Lu, Jiangling Xu
Behavioral Sciences (2025) Vol. 15, Iss. 2, pp. 117-117
Open Access | Times Cited: 2
Talking to a bot or a wall? How chatbots vs. human agents affect anticipated communication quality
Qi Zhou, Bin Li, Lei Han, et al.
Computers in Human Behavior (2023) Vol. 143, pp. 107674-107674
Closed Access | Times Cited: 37
Do chatbots establish “humanness” in the customer purchase journey? An investigation through explanatory sequential design
Yogesh K. Dwivedi, Janarthanan Balakrishnan, Abdullah M. Baabdullah, et al.
Psychology and Marketing (2023) Vol. 40, Iss. 11, pp. 2244-2271
Open Access | Times Cited: 32
Understanding switching intentions between traditional banks and Internet-only banks among Generation X and Generation Z
Junsung Park, Joon Woo Yoo, Young-Ju Cho, et al.
International Journal of Bank Marketing (2024) Vol. 42, Iss. 5, pp. 1114-1141
Closed Access | Times Cited: 10
Serving customers through chatbots: positive and negative effects on customer experience
Angelo Ranieri, Irene Di Bernardo, Cristina Mele
Journal of Service Theory and Practice (2024) Vol. 34, Iss. 2, pp. 191-215
Open Access | Times Cited: 8
Are highly anthropomorphic service robots more likely to be forgiven by customers after service failures? A mind perception perspective
Yaxin Zhao, Zhangxiang Zhu, Binli Tang
International Journal of Hospitality Management (2025) Vol. 126, pp. 104103-104103
Closed Access | Times Cited: 1
Investigating the acceptance intentions of online shopping assistants in E-commerce interactions: Mediating role of trust and effects of consumer demographics
Chetanya Singh, Manoj Kumar Dash, Rajendra Sahu, et al.
Heliyon (2024) Vol. 10, Iss. 3, pp. e25031-e25031
Open Access | Times Cited: 7
Exploring the relationship between chatbots, service failure recovery and customer loyalty: A frustration–aggression perspective
Wilson Ozuem, Silvia Ranfagni, Michelle Willis, et al.
Psychology and Marketing (2024) Vol. 41, Iss. 10, pp. 2253-2273
Open Access | Times Cited: 6
Would You Like to Listen to My Music, My Friend? An Experiment on AI Musicians
Daoyin Sun, Haodong Wang, Jie Xiong
International Journal of Human-Computer Interaction (2023) Vol. 40, Iss. 12, pp. 3133-3143
Closed Access | Times Cited: 16
University Students’ Acceptance and Usage of Generative AI (ChatGPT) from a Psycho-Technical Perspective
Lawal Ibrahim Dutsinma Faruk, Rohani Rohan, Unhawa Ninrutsirikun, et al.
(2023)
Closed Access | Times Cited: 16
How about non-human tour guides? The influence of AI tour guides’ dress and conversation style on the intention of consumers to continue using them
Yuchen Wang, Meng­meng Song, Rui Guo, et al.
Journal of Travel & Tourism Marketing (2023) Vol. 40, Iss. 9, pp. 849-862
Closed Access | Times Cited: 16
The role of recommendation sources and attribute framing in online product recommendations
Yikai Yang, Jiehui Zheng, Yining Yu, et al.
Journal of Business Research (2024) Vol. 174, pp. 114498-114498
Closed Access | Times Cited: 5
An overview of chatbots in tourism and hospitality using bibliometric and thematic content analysis
Gökhan Yılmaz, Ayşe Şahin
Worldwide Hospitality and Tourism Themes (2024) Vol. 16, Iss. 2, pp. 232-247
Closed Access | Times Cited: 5
Genie: Enhancing information management in the restaurant industry through AI-powered chatbot
Megha Gupta, Venkatasai Dheekonda, Mohammad Masum
International Journal of Information Management Data Insights (2024) Vol. 4, Iss. 2, pp. 100255-100255
Open Access | Times Cited: 4
Howdy, Robo-Partner: exploring artificial companionship and its stress-alleviating potential for service employees
Khanh Bao Quang Le, Charles Cayrat
Journal of service management (2024)
Closed Access | Times Cited: 4
Chatbots at the frontline: Unveiling antecedents of customers’ willingness to accept chatbot intervention in service recovery
Wen‐Hai Chih, Kai-Yu Wang, Hope Wilfred Banda
Journal of Retailing and Consumer Services (2025) Vol. 84, pp. 104254-104254
Closed Access
Recovering customer satisfaction after a chatbot service failure – The effect of gender
Alexandra Rese, Lennart Witthohn
Journal of Retailing and Consumer Services (2025) Vol. 84, pp. 104257-104257
Open Access
Revolutionizing food ordering: predicting the dynamics of chatbot adoption in a tech-driven era
Wajeeha Aslam, Marija Ham, Farhan Mirza, et al.
Journal of Foodservice Business Research (2025), pp. 1-25
Open Access
Integrating trust and satisfaction into the UTAUT model to predict Chatbot adoption – A comparison between Gen-Z and Millennials
Himanshu Joshi
International Journal of Information Management Data Insights (2025) Vol. 5, Iss. 1, pp. 100332-100332
Closed Access
From TAM to AIDUA and Beyond
Nusaiba Begum, Mohd. Nishat Faisal, Rana Sobh, et al.
Journal of Global Information Management (2025) Vol. 33, Iss. 1, pp. 1-27
Open Access
Can Emotional Quotient Boost Intelligence Quotient? The Influence of Service Robots' Communication Styles on Tourists' Memorable Experiences
Zhangxiang Zhu, Yaxin Zhao, Binli Tang
International Journal of Tourism Research (2025) Vol. 27, Iss. 2
Closed Access
Exploring customer intention of chatbot in tourism and hospitality sectors: a systematic review and way forward
Xiaoqi Xu, Yuh‐Wen Chen
Tourism Recreation Research (2025), pp. 1-14
Closed Access
Digital natives on the rise: A systematic literature review on generation Z's engagement with RAISA technologies in hospitality services
Mengni Fu, Barry J. Fraser, Charles Arcodia
International Journal of Hospitality Management (2024) Vol. 122, pp. 103885-103885
Open Access | Times Cited: 3
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