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OpenAlex Citation Counts

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OpenAlex is a bibliographic catalogue of scientific papers, authors and institutions accessible in open access mode, named after the Library of Alexandria. It's citation coverage is excellent and I hope you will find utility in this listing of citing articles!

If you click the article title, you'll navigate to the article, as listed in CrossRef. If you click the Open Access links, you'll navigate to the "best Open Access location". Clicking the citation count will open this listing for that article. Lastly at the bottom of the page, you'll find basic pagination options.

Requested Article:

Toward a goal-oriented view of customer journeys
Larissa Becker, Elina Jaakkola, Aino Halinen
Journal of service management (2020) Vol. 31, Iss. 4, pp. 767-790
Open Access | Times Cited: 49

Showing 1-25 of 49 citing articles:

Customer journey design in omnichannel retailing: Examining the effect of autonomy-competence-relatedness in brand relationship building
Lu Zheng, Yongfa Li
Journal of Retailing and Consumer Services (2024) Vol. 78, pp. 103776-103776
Closed Access | Times Cited: 11
Emerging trends in global E-retailing: exploring the dark side of scan and go in-store technologies in consumer shopping journeys
Muhammad Naeem
International Marketing Review (2025)
Closed Access | Times Cited: 1
Service journey quality: conceptualization, measurement and customer outcomes
Elina Jaakkola, Harri Terho
Journal of service management (2021) Vol. 32, Iss. 6, pp. 1-27
Open Access | Times Cited: 47
Information search behavior at the post-purchase stage of the customer journey
Cristiane Pizzutti dos Santos, Renata Gonçalves, Maura Ferreira
Journal of the Academy of Marketing Science (2022) Vol. 50, Iss. 5, pp. 981-1010
Closed Access | Times Cited: 24
Understanding the sense‐making process of visitor experience in the integrated resort setting: Investigating the role of experience‐centric attributes
Kefang Li, Chunli Ji, Qiuyue He, et al.
International Journal of Tourism Research (2023) Vol. 25, Iss. 5, pp. 491-505
Open Access | Times Cited: 14
S–O–R based experiential framework for measuring in-store customer satisfaction in non-fuel retailing
Amjad Shamim, Muhammad Farrukh Abid, Farooq Ahmad
Journal of Retailing and Consumer Services (2023) Vol. 77, pp. 103672-103672
Closed Access | Times Cited: 14
Gamification in the customer journey: a conceptual model and future research opportunities
Jorge H.O. Silva, Glauco Henrique de Sousa Mendes, Jorge Grenha Teixeira, et al.
Journal of Service Theory and Practice (2023) Vol. 33, Iss. 3, pp. 352-386
Closed Access | Times Cited: 13
Customer experience (CX), employee experience (EX) and human experience (HX): introductions, interactions and interdisciplinary implications
Anders Gustafsson, Delphine Caruelle, David E. Bowen
Journal of service management (2024) Vol. 35, Iss. 3, pp. 333-356
Closed Access | Times Cited: 4
Understanding and managing engagement journeys
Elina Jaakkola, Matthew Alexander
Journal of service management (2024) Vol. 35, Iss. 3, pp. 357-380
Open Access | Times Cited: 4
From search to support: the role of UGC in stigmatized consumers’ mental health treatment journeys
Marie A. Yeh, Kimberly V. Legocki, Kristen Walker, et al.
Journal of Services Marketing (2025)
Closed Access
Luxury in the Circular Economy: An Engagement Journey Perspective
Jonas Holmqvist, Charlène Berger, Arne De Keyser, et al.
Journal of Consumer Behaviour (2025)
Open Access
An experiential perspective on uncertainty in peer-to-peer platform services
Raúl Pérez‐López, Mika Yrjölä, Larissa Becker, et al.
Journal of service management (2025) Vol. 36, Iss. 6, pp. 29-52
Closed Access
Wellness tourism healing: a systematic review unveiling how cultural symbolic experiences influence health recovery
Chungkeng Peng, Yongguang Zou, Dan Jin
Tourism Review (2025)
Closed Access
Hijacked, blindfolded, and handcuffed: Navigating the turbulent consumer journey for mental illness treatment services
Ann M. Mirabito, Justine Rapp Farrell, Jane E. Machin, et al.
Journal of the Academy of Marketing Science (2025)
Open Access
Multisensory experiences and technology in the context of wine experiences
Carlos Velasco, Jessica Vargas, Olivia Petit
Journal of Wine Research (2024) Vol. 35, Iss. 2, pp. 85-100
Open Access | Times Cited: 3
Effects of institutions on the eco-brand orientation of millennial consumers: a social cognitive perspective
Hernan Roxas, Rodilina B. Marte
Journal of Consumer Marketing (2022) Vol. 39, Iss. 1, pp. 93-105
Closed Access | Times Cited: 16
Characterizing the spaces of consumer value experience in value co-creation and value co-destruction
Yasin Sahhar, Raymond Loohuis
European Journal of Marketing (2022) Vol. 56, Iss. 13, pp. 105-136
Open Access | Times Cited: 12
Customer journey partitioning: A customer-centric conceptualization beyond stages and touchpoints
Bernd F. Reitsamer, Larissa Becker
Journal of Business Research (2024) Vol. 181, pp. 114745-114745
Open Access | Times Cited: 2
Eye-opening! Exploring uncertainty marketing through hedonic blind box collectibles
Cary Lee, Jessica Wyllie, Stacey Brennan
Journal of Retailing and Consumer Services (2024) Vol. 82, pp. 104127-104127
Open Access | Times Cited: 2
Designing the Tourist Journey for the Advancement of Sustainable Tourist Practices
Garyfallos Fragidis, Kyriakos Riskos, Iordanis Kotzaivazoglou
Sustainability (2022) Vol. 14, Iss. 15, pp. 9778-9778
Open Access | Times Cited: 10
Omnichannel as a Consumer-Based Marketing Strategy
Isadora Gasparin, Luiz Antônio Slongo
Revista de Administração Contemporânea (2023) Vol. 27, Iss. 4
Open Access | Times Cited: 6
A Sequential Multi-Staged Approach for Developing Digital One-Stop Shops to Support Energy Renovations of Residential Buildings
Miguel Macias Sequeira, João Pedro Gouveia
Energies (2022) Vol. 15, Iss. 15, pp. 5389-5389
Open Access | Times Cited: 9
Introducing a sensemaking perspective to the service experience
Tiina Kemppainen, Outi Uusitalo
Journal of Service Theory and Practice (2021) Vol. 32, Iss. 2, pp. 283-301
Open Access | Times Cited: 11
Beyond templates: methodological reporting practices and their impact in qualitative service research
Aku Valtakoski, Besma Glaa
Journal of service management (2024) Vol. 35, Iss. 6, pp. 66-108
Open Access | Times Cited: 1
Beyond ‘Eat-Pray-Love’: Designing transformative CX for self-discovery in extended service encounters
Alexandra Zimbatu, Rebekah Russell‐Bennett
Journal of Business Research (2024) Vol. 186, pp. 115016-115016
Open Access | Times Cited: 1
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