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OpenAlex Citation Counts

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OpenAlex is a bibliographic catalogue of scientific papers, authors and institutions accessible in open access mode, named after the Library of Alexandria. It's citation coverage is excellent and I hope you will find utility in this listing of citing articles!

If you click the article title, you'll navigate to the article, as listed in CrossRef. If you click the Open Access links, you'll navigate to the "best Open Access location". Clicking the citation count will open this listing for that article. Lastly at the bottom of the page, you'll find basic pagination options.

Requested Article:

AI concierge in the customer journey: what is it and how can it add value to the customer?
Stephanie Q. Liu, Khadija Ali Vakeel, Nicholas Smith, et al.
Journal of service management (2024) Vol. 35, Iss. 6, pp. 136-158
Open Access | Times Cited: 19

Showing 19 citing articles:

Metaperception benefits of service robots in uncomfortable service encounters
Valentina Pitardi, Jochen Wirtz, Stefanie Paluch, et al.
Tourism Management (2024) Vol. 105, pp. 104939-104939
Open Access | Times Cited: 18
The Impact of Chatbot Response Strategies and Emojis Usage on Customers’ Purchase Intention: The Mediating Roles of Psychological Distance and Performance Expectancy
Hua Meng, Xinyuan Lu, Jiangling Xu
Behavioral Sciences (2025) Vol. 15, Iss. 2, pp. 117-117
Open Access | Times Cited: 2
Echoes of Innovation: Exploring the Use of Voice Assistants to Boost Hotel Reputation
Fang Yang, Tianyu Ying, Xuling Liu
Journal of theoretical and applied electronic commerce research (2025) Vol. 20, Iss. 1, pp. 46-46
Open Access | Times Cited: 1
AI-Driven Innovations in Service Marketing Transforming Customer Engagement and Experience
Pawan Whig, Ashima Bhatnagar Bhatia, Nikhitha Yathiraju
Advances in hospitality, tourism and the services industry (AHTSI) book series (2024), pp. 17-34
Closed Access | Times Cited: 4
Designing the Future of Service in Technology-Driven Innovation
Muhammad Shahzeb Khan, Salman Hameed, Ahsan Ahmed Jaleel, et al.
Advances in finance, accounting, and economics book series (2025), pp. 113-134
Closed Access
Providing social support in technology-based service encounters: Activating intrinsic motivations to create better outcomes
Marjan Aslan, Byron Keating
Journal of Retailing and Consumer Services (2025) Vol. 84, pp. 104229-104229
Open Access
Closing the Gap: Advancing service management in the hospitality and tourism industry amidst the AI revolution
Anna S. Mattila, Laurie Wu, Peihao Wang
Journal of Hospitality and Tourism Management (2025) Vol. 62, pp. 237-245
Closed Access
The influence of digital voice of customer on the resilience of supply chains in the renewable energy industry
Syed Imran Zaman, Angappa Gunasekaran, Sharfuddin Ahmed Khan, et al.
International Journal of Quality & Reliability Management (2025)
Closed Access
Understanding customers’ intentions to use AI-enabled services in online fashion stores – a longitudinal study
Mustafeed Zaman, K. Mohamed Jasim, Rajibul Hasan, et al.
International Marketing Review (2025)
Closed Access
Unintended consequences of service robots – Recent progress and future research directions
Nima Heirati, Valentina Pitardi, Jochen Wirtz, et al.
Journal of Business Research (2025) Vol. 194, pp. 115366-115366
Closed Access
Dynamics of user engagement: AI mastery goal and the paradox mindset in AI–employee collaboration
Reza Marvi, Pantea Foroudi, Naja AmirDadbar
International Journal of Information Management (2025) Vol. 83, pp. 102908-102908
Open Access
“Good” and “bad” frictions in customer experience: Conceptual foundations and implications
Manjunath Padigar, Yi Li, Chandana N. Manjunath
Psychology and Marketing (2024) Vol. 42, Iss. 1, pp. 21-43
Open Access | Times Cited: 2
Unravelling the customer journey: A conceptual framework and research agenda
Cristina Mele, Linda D. Hollebeek, Irene Di Bernardo, et al.
Technological Forecasting and Social Change (2024) Vol. 211, pp. 123916-123916
Open Access | Times Cited: 1
Artificial Intelligence in the fields of Financial Management and Hospitality
Mohammad Badruddoza Talukder, Firoj Kabir, A. K. Haghi
Advances in finance, accounting, and economics book series (2024), pp. 531-554
Closed Access | Times Cited: 1
Peer or tutor? The congruity effects of service robot role and service type on usage intention
Yuxuan Li, Jifei Wu, Jiaolong Xue, et al.
Acta Psychologica (2024) Vol. 248, pp. 104429-104429
Open Access
Chatbots in Hospitality
Praveen Srivastava, Lord Jan Talania Rodiris
Advances in hospitality, tourism and the services industry (AHTSI) book series (2024), pp. 207-238
Closed Access
Mapping the landscape of avatar marketing: a bibliometric analysis of trends and future directions
Andriani Kusumawati, Tika Sartika, Anni Rahimah, et al.
Cogent Business & Management (2024) Vol. 11, Iss. 1
Open Access
From user engagement to app love: Investigating the antecedents and consequences of third-party travel app usage
Wiyata Wiyata, Nur Adilah Md Zain, Muhammad Aliff Asyraff, et al.
Journal of Hospitality and Tourism Technology (2024)
Closed Access
Mind the voice! The effect of service robot voice vividness on service failure tolerance
Jiale Huo, Le Gong, Yue Xi, et al.
Journal of Travel & Tourism Marketing (2024) Vol. 42, Iss. 1, pp. 1-19
Closed Access
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