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OpenAlex Citation Counts

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OpenAlex is a bibliographic catalogue of scientific papers, authors and institutions accessible in open access mode, named after the Library of Alexandria. It's citation coverage is excellent and I hope you will find utility in this listing of citing articles!

If you click the article title, you'll navigate to the article, as listed in CrossRef. If you click the Open Access links, you'll navigate to the "best Open Access location". Clicking the citation count will open this listing for that article. Lastly at the bottom of the page, you'll find basic pagination options.

Requested Article:

AI-powered touch points in the customer journey: a systematic literature review and research agenda
HE Ai-zhong, Yu Zhang
Journal of Research in Interactive Marketing (2022) Vol. 17, Iss. 4, pp. 620-639
Closed Access | Times Cited: 47

Showing 1-25 of 47 citing articles:

Unravelling the techno-functional building blocks of metaverse ecosystems – A review and research agenda
Arpan Kumar Kar, P S Varsha
International Journal of Information Management Data Insights (2023) Vol. 3, Iss. 2, pp. 100176-100176
Open Access | Times Cited: 55
Artificial Intelligence in Advertising: Advancements, Challenges, and Ethical Considerations in Targeting, Personalization, Content Creation, and Ad Optimization
Biao Gao, Yiming Wang, Huiqin Xie, et al.
SAGE Open (2023) Vol. 13, Iss. 4
Open Access | Times Cited: 47
AI-ENABLED CUSTOMER EXPERIENCE ENHANCEMENT IN BUSINESS
Sunday Tubokirifuruar Tula, Azeez Jason Kess-Momoh, Ganiyu Bolawale Omotoye, et al.
Computer Science & IT Research Journal (2024) Vol. 5, Iss. 2, pp. 365-389
Open Access | Times Cited: 22
Consumer perceptions of AI chatbots on Twitter (X) and Reddit: an analysis of social media sentiment and interactive marketing strategies
C. Matt Graham, Rusty A. Stough
Journal of Research in Interactive Marketing (2025)
Closed Access | Times Cited: 4
AI-orientation and company climate action: The moderating role of dependency structure and innovation capability
Fue Zeng, Guo Yihong, Qing-Ji Fan, et al.
Industrial Marketing Management (2024) Vol. 117, pp. 148-160
Closed Access | Times Cited: 10
When powerful artificial intelligence backfires
Saleh Shuqair, Diego Costa Pinto, Caroline Lancelot Miltgen, et al.
International Journal of Hospitality Management (2024) Vol. 120, pp. 103778-103778
Open Access | Times Cited: 8
AI Meets the Shopper: Psychosocial Factors in Ease of Use and Their Effect on E-Commerce Purchase Intention
Jo�ão M. Lopes, Lucy Silva, Ilda Massano‐Cardoso
Behavioral Sciences (2024) Vol. 14, Iss. 7, pp. 616-616
Open Access | Times Cited: 6
Unveiling the influence of anthropomorphic chatbots on consumer behavioral intentions: evidence from China and Indonesia
Yuling Wei, Jhanghiz Syahrivar, Attila Endre Simay
Journal of Research in Interactive Marketing (2024) Vol. 19, Iss. 1, pp. 132-157
Closed Access | Times Cited: 5
Toward an inclusive metaverse: maneuvering between acceptance of disability and need for uniqueness
Maya F. Farah, Zahy Ramadan
Journal of Research in Interactive Marketing (2024) Vol. 18, Iss. 5, pp. 741-758
Closed Access | Times Cited: 5
Bridging realities into organizations through innovation and productivity: Exploring the intersection of artificial intelligence, internet of things, and big data analytics in the metaverse environment using a multi-method approach
Ashutosh Samadhiya, Rohit Agrawal, Anil Kumar, et al.
Decision Support Systems (2024) Vol. 185, pp. 114290-114290
Open Access | Times Cited: 5
Importance of AI attributes in Indian retail stores: a conjoint analysis approach
Kavita Srivastava, Divyanshi Pal
International Journal of Retail & Distribution Management (2024) Vol. 52, Iss. 3, pp. 355-371
Closed Access | Times Cited: 4
AI Chatbot, Human, and In‐Between: Examining the Broader Spectrum of Technology‐Human Interactions in Driving Customer‐Brand Relationships Across Experience and Credence Services
Margaret L. Sheng, Natália Natália, Effy Zalfiana Rusfian
Psychology and Marketing (2024)
Closed Access | Times Cited: 4
Adaptive learning engine for driving marketing channel performance: a machine learning approach
Adeolu Dairo, Krisztián Szűcs
Journal of Research in Interactive Marketing (2025)
Closed Access
Metaverse retailing and the customer experience journey: a case study approach
Bethan Alexander, Marta Blázquez, Courtney Chrimes
International Journal of Retail & Distribution Management (2025)
Closed Access
Measuring Artificial Intelligence Customer Experience: Scale Development and Validation
Ching‐Jui Keng, Peng-Cheng Sung, Yu Hsin Chen
International Journal of Human-Computer Interaction (2025), pp. 1-14
Closed Access
Customer Experience und Marke: Markenkontaktpunkte einer Place Brand gestalten
Martin Schobert, A. A. Sommer
Springer eBooks (2025), pp. 135-160
Closed Access
Revisiting privacy in interactive marketing: perspectives from Asian consumers
Xi Song, Matthew Tingchi Liu, Glenn McCartney, et al.
Journal of Research in Interactive Marketing (2025)
Closed Access
Enhancing elderly patient journey: exploring immersive technology touchpoints and user experience in healthcare
Giulia Nevi, Giulia Gogiali, Armando Papa, et al.
Journal of Strategic Marketing (2025), pp. 1-19
Closed Access
Artificial Intelligence and Consumer Financial Behavior: A Systematic Literature Review and Agenda for Future Research
Kexin Meng, Mousumi Singha Mahapatra, Jing Jian Xiao
Journal of Consumer Behaviour (2025)
Closed Access
AIvertising
Surabhi Singh, Ankit Garg, John Walsh
IGI Global eBooks (2025), pp. 71-104
Closed Access
Consumer responses toward smart technology: A systematic review, synthesis, and future research agenda
Ayşegül Sağkaya Güngör, Tuğçe Ozansoy Çadırcı, Şirin Gizem Köse, et al.
International Journal of Consumer Studies (2024) Vol. 48, Iss. 3
Closed Access | Times Cited: 3
Exploring AI technology and consumer behavior in retail interactions
Maria Petrescu, Anjala S. Krishen, John T. Gironda, et al.
Journal of Consumer Behaviour (2024)
Closed Access | Times Cited: 3
Revolutionary artificial intelligence or rogue technology? The promises and pitfalls of ChatGPT
Marek Sieja, Krzysztof Wach
Przedsiębiorczość Międzynarodowa (2023) Vol. 9, Iss. 4, pp. 101-115
Open Access | Times Cited: 7
Evaluating the Effectiveness of Recommendation Engines on Customer Experience Across Product Categories
Katsunobu Sasanuma, Gyung Yeol Yang
International Journal of Technology and Human Interaction (2024) Vol. 20, Iss. 1, pp. 1-22
Open Access | Times Cited: 2
The Role of Artificial Intelligence to Empower and Leverage Brands
Carlos R. Cunha, João Gomes, Vítor Mendonça
Advances in marketing, customer relationship management, and e-services book series (2024), pp. 27-47
Closed Access | Times Cited: 1
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