Open Access Helper

OpenAlex Citation Counts

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OpenAlex is a bibliographic catalogue of scientific papers, authors and institutions accessible in open access mode, named after the Library of Alexandria. It's citation coverage is excellent and I hope you will find utility in this listing of citing articles!

If you click the article title, you'll navigate to the article, as listed in CrossRef. If you click the Open Access links, you'll navigate to the "best Open Access location". Clicking the citation count will open this listing for that article. Lastly at the bottom of the page, you'll find basic pagination options.

Requested Article:

Determinants of disengagement and negative customer engagement behaviour: expectancy disconfirmation and justice perspectives
Diem Khac Xuan, Jana Bowden
Journal of Services Marketing (2024) Vol. 38, Iss. 6, pp. 776-801
Closed Access | Times Cited: 4

Showing 4 citing articles:

The dark side of fairness: how perceived fairness in service robot implementation leads to employee dysfunctional behavior
Taeshik Gong
Journal of Services Marketing (2025)
Closed Access | Times Cited: 1
Service leniency: a dual logics perspective
Harriman Samuel Saragih
Marketing Intelligence & Planning (2025)
Closed Access
From service failure to brand loyalty: evidence of service recovery paradox
Weng Marc Lim, Victor Saha, Manish Das
Journal of Brand Management (2025)
Open Access
The gloomy side of value co-creation for service employees
Nic S. Terblanché, Barry J. Babin
Journal of Services Marketing (2024) Vol. 38, Iss. 10, pp. 44-65
Open Access | Times Cited: 1
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