OpenAlex is a bibliographic catalogue of scientific papers, authors and institutions accessible in open access mode, named after the Library of Alexandria. It's citation coverage is excellent and I hope you will find utility in this listing of citing articles!
If you click the article title, you'll navigate to the article, as listed in CrossRef. If you click the Open Access links, you'll navigate to the "best Open Access location". Clicking the citation count will open this listing for that article. Lastly at the bottom of the page, you'll find basic pagination options.
Requested Article:
The straw that breaks the camel's back: service provider vulnerability to customer incivility
Jennifer Loh, Md Irfanuzzaman Khan, Raechel Johns
Journal of Service Theory and Practice (2022) Vol. 32, Iss. 4, pp. 545-564
Closed Access | Times Cited: 13
Jennifer Loh, Md Irfanuzzaman Khan, Raechel Johns
Journal of Service Theory and Practice (2022) Vol. 32, Iss. 4, pp. 545-564
Closed Access | Times Cited: 13
Showing 13 citing articles:
Investigating the influence of perceived humanization of service encounters on value creation of chatbot-assisted services
Md Irfanuzzaman Khan, Johra Kayeser Fatima, Somayeh Bahmannia, et al.
Journal of Service Theory and Practice (2024)
Closed Access | Times Cited: 5
Md Irfanuzzaman Khan, Johra Kayeser Fatima, Somayeh Bahmannia, et al.
Journal of Service Theory and Practice (2024)
Closed Access | Times Cited: 5
Bridging the missing link between customer incivility and service outcomes
M Fujii
Service Industries Journal (2025), pp. 1-23
Open Access
M Fujii
Service Industries Journal (2025), pp. 1-23
Open Access
When passengers misbehave: exploring the pathways from customer incivility to service sabotage among ride-hailing drivers
Syed Harris Laeeque, Madiha Ali
Journal of Services Marketing (2025)
Closed Access
Syed Harris Laeeque, Madiha Ali
Journal of Services Marketing (2025)
Closed Access
Patient aggression towards receptionists in general practice: a systematic review
Fiona Willer, David Chua, Lauren Ball
Family Medicine and Community Health (2023) Vol. 11, Iss. 3, pp. e002171-e002171
Open Access | Times Cited: 6
Fiona Willer, David Chua, Lauren Ball
Family Medicine and Community Health (2023) Vol. 11, Iss. 3, pp. e002171-e002171
Open Access | Times Cited: 6
Service system resilience under resource scarcity: from vulnerability to balanced centricity
Henna M. Leino, Howard Davey, Raechel Johns
Journal of Services Marketing (2023) Vol. 38, Iss. 1, pp. 113-130
Open Access | Times Cited: 6
Henna M. Leino, Howard Davey, Raechel Johns
Journal of Services Marketing (2023) Vol. 38, Iss. 1, pp. 113-130
Open Access | Times Cited: 6
Antecedents and consequences of effective customer participation: the role of customer education and service modularity
Syed Aamir Ali Shah, Muhammad Shakeel Sadiq Jajja, Kamran Ali Chatha
Journal of Service Theory and Practice (2023) Vol. 33, Iss. 5, pp. 697-720
Open Access | Times Cited: 5
Syed Aamir Ali Shah, Muhammad Shakeel Sadiq Jajja, Kamran Ali Chatha
Journal of Service Theory and Practice (2023) Vol. 33, Iss. 5, pp. 697-720
Open Access | Times Cited: 5
Customer incivility's antecedents and outcomes: a case study of Vietnamese restaurants and hotels
Bang Nguyen‐Viet, Phuc Nguyen My
Journal of Hospitality and Tourism Insights (2024)
Closed Access | Times Cited: 1
Bang Nguyen‐Viet, Phuc Nguyen My
Journal of Hospitality and Tourism Insights (2024)
Closed Access | Times Cited: 1
What does the customer incivility tell me about my worth? A diary study on the short-term effects of customer incivility on self-esteem and job satisfaction
Valentina Sommovigo, Lorenzo Filosa, Stevan E. Hobfoll, et al.
Work & Stress (2024), pp. 1-27
Closed Access | Times Cited: 1
Valentina Sommovigo, Lorenzo Filosa, Stevan E. Hobfoll, et al.
Work & Stress (2024), pp. 1-27
Closed Access | Times Cited: 1
FLEs' concerns with misbehaving customers in the time of COVID and beyond
Stephanie T. Gillison, Sharon E. Beatty, William Magnus Northington, et al.
Journal of Service Theory and Practice (2023) Vol. 33, Iss. 6, pp. 771-795
Closed Access | Times Cited: 1
Stephanie T. Gillison, Sharon E. Beatty, William Magnus Northington, et al.
Journal of Service Theory and Practice (2023) Vol. 33, Iss. 6, pp. 771-795
Closed Access | Times Cited: 1
To complain or not to complain: Management responses as a moderator in the relationship between workplace incivility and workplace outcomes among Australia and singaporean targets
Jennifer Loh, Md Irfanuzzaman Khan, Md Jakir Hasan Talukder
Heliyon (2023) Vol. 9, Iss. 11, pp. e21363-e21363
Open Access | Times Cited: 1
Jennifer Loh, Md Irfanuzzaman Khan, Md Jakir Hasan Talukder
Heliyon (2023) Vol. 9, Iss. 11, pp. e21363-e21363
Open Access | Times Cited: 1
Linking the trickle-down effect of supervisor incivility to turnover intentions in the context of SMEs: a serial mediation model
Georgios Theriou, Konstantinos Tasoulis, Foteini Kravariti
Leadership & Organization Development Journal (2024)
Closed Access
Georgios Theriou, Konstantinos Tasoulis, Foteini Kravariti
Leadership & Organization Development Journal (2024)
Closed Access
Service before self: exploring resilience and locus of control in the frontline service effort behavior
Shameem Shagirbasha, Kumar Madhan, Juman Iqbal, et al.
Journal of Service Theory and Practice (2024)
Closed Access
Shameem Shagirbasha, Kumar Madhan, Juman Iqbal, et al.
Journal of Service Theory and Practice (2024)
Closed Access
Framing your concerns right: an analysis of air passengers' complaints during two time periods
Divya Sharma, M. Vimalkumar, Sirish Kumar Gouda, et al.
Journal of Service Theory and Practice (2023) Vol. 33, Iss. 6, pp. 721-747
Closed Access
Divya Sharma, M. Vimalkumar, Sirish Kumar Gouda, et al.
Journal of Service Theory and Practice (2023) Vol. 33, Iss. 6, pp. 721-747
Closed Access
