OpenAlex is a bibliographic catalogue of scientific papers, authors and institutions accessible in open access mode, named after the Library of Alexandria. It's citation coverage is excellent and I hope you will find utility in this listing of citing articles!
If you click the article title, you'll navigate to the article, as listed in CrossRef. If you click the Open Access links, you'll navigate to the "best Open Access location". Clicking the citation count will open this listing for that article. Lastly at the bottom of the page, you'll find basic pagination options.
Requested Article:
Managing customer relationships in emerging markets
Sanjaya Singh Gaur, Russel Kingshott, Piyush Sharma
Journal of Service Theory and Practice (2019) Vol. 29, Iss. 5/6, pp. 592-609
Open Access | Times Cited: 13
Sanjaya Singh Gaur, Russel Kingshott, Piyush Sharma
Journal of Service Theory and Practice (2019) Vol. 29, Iss. 5/6, pp. 592-609
Open Access | Times Cited: 13
Showing 13 citing articles:
Metaperception benefits of service robots in uncomfortable service encounters
Valentina Pitardi, Jochen Wirtz, Stefanie Paluch, et al.
Tourism Management (2024) Vol. 105, pp. 104939-104939
Open Access | Times Cited: 19
Valentina Pitardi, Jochen Wirtz, Stefanie Paluch, et al.
Tourism Management (2024) Vol. 105, pp. 104939-104939
Open Access | Times Cited: 19
Repurchase intention: the effect of similarity and client knowledge
Halimin Herjanto, Muslim Amin
International Journal of Bank Marketing (2020) Vol. 38, Iss. 6, pp. 1351-1371
Closed Access | Times Cited: 56
Halimin Herjanto, Muslim Amin
International Journal of Bank Marketing (2020) Vol. 38, Iss. 6, pp. 1351-1371
Closed Access | Times Cited: 56
The Art of Survival: Tourism Businesses in Thailand Recovering from COVID-19 through Brand Management
Siwarit Pongsakornrungsilp, Pimlapas Pongsakornrungsilp, Vikas Kumar, et al.
Sustainability (2021) Vol. 13, Iss. 12, pp. 6690-6690
Open Access | Times Cited: 42
Siwarit Pongsakornrungsilp, Pimlapas Pongsakornrungsilp, Vikas Kumar, et al.
Sustainability (2021) Vol. 13, Iss. 12, pp. 6690-6690
Open Access | Times Cited: 42
Reputation Outcomes in Financial Services: The Case of Insurance Companies
Anabela Maria Bello da Silveira Baptista de Figueiredo Marcos, Arnaldo Coelho
Corporate Reputation Review (2025)
Closed Access
Anabela Maria Bello da Silveira Baptista de Figueiredo Marcos, Arnaldo Coelho
Corporate Reputation Review (2025)
Closed Access
“Do not impose on others what you desire.” Research on the influence of service Personnel's interactive orientation on customer comfort
Mengyi Li, Qinhai Ma
Journal of Retailing and Consumer Services (2021) Vol. 65, pp. 102887-102887
Closed Access | Times Cited: 21
Mengyi Li, Qinhai Ma
Journal of Retailing and Consumer Services (2021) Vol. 65, pp. 102887-102887
Closed Access | Times Cited: 21
How perceptions of relationship investment influence customer loyalty: the mediating role of perceived value and the moderating role of relationship proneness
Choukri Menidjel, Anil Bilgihan
Journal of Strategic Marketing (2021) Vol. 31, Iss. 1, pp. 296-319
Closed Access | Times Cited: 18
Choukri Menidjel, Anil Bilgihan
Journal of Strategic Marketing (2021) Vol. 31, Iss. 1, pp. 296-319
Closed Access | Times Cited: 18
Psychological comfort in service relationships: A mixed-method approach
Karan Nilesh Radia, Sonal Purohit, Shachi Desai, et al.
Journal of Retailing and Consumer Services (2021) Vol. 64, pp. 102824-102824
Closed Access | Times Cited: 18
Karan Nilesh Radia, Sonal Purohit, Shachi Desai, et al.
Journal of Retailing and Consumer Services (2021) Vol. 64, pp. 102824-102824
Closed Access | Times Cited: 18
Investigating the impact of supply chain management practices on customer satisfaction through flexibility and technology adoption: Empirical evidence
Nourhan Ahmed Saad, Sara Elgazzar, Sonja Mlaker Kač
Business Strategy & Development (2023) Vol. 7, Iss. 1
Open Access | Times Cited: 4
Nourhan Ahmed Saad, Sara Elgazzar, Sonja Mlaker Kač
Business Strategy & Development (2023) Vol. 7, Iss. 1
Open Access | Times Cited: 4
A value-driven touchpoints strategy for managing the customer experience process
Mehir Kumar Baidya, Bipasha Maity, Susobhan Goswami
Business Process Management Journal (2023) Vol. 29, Iss. 7, pp. 2147-2166
Closed Access | Times Cited: 1
Mehir Kumar Baidya, Bipasha Maity, Susobhan Goswami
Business Process Management Journal (2023) Vol. 29, Iss. 7, pp. 2147-2166
Closed Access | Times Cited: 1
CUSTOMER ENABLERS INFLUENCING TOOTHPASTE BRAND LOYALTY AMONG MILLENNIALS IN KENYAN PRIVATE UNIVERSITIES
Thaisaiyi Zephania Opati, Paul Gesimba, Lily Njanja
Strategic Journal of Business & Change Management (2024) Vol. 11, Iss. 1
Open Access
Thaisaiyi Zephania Opati, Paul Gesimba, Lily Njanja
Strategic Journal of Business & Change Management (2024) Vol. 11, Iss. 1
Open Access
Why do hotels go for sustainable practices? Eliciting the behavioral intentions of mid-market hotel guests
Arun Aggarwal, Santosh Malkoti, Anjali Xess, et al.
Journal Of Vacation Marketing (2024)
Closed Access
Arun Aggarwal, Santosh Malkoti, Anjali Xess, et al.
Journal Of Vacation Marketing (2024)
Closed Access
Linking Supply Chain Management Practices of Micro, Small, and Medium-Sized Enterprises to Customer Relationship Management Objectives: A Proposed Framework
Nourhan Ah. Saad, Sonja Mlaker Kač, Sara Elgazzar
Business Perspectives and Research (2023), pp. 227853372211488-227853372211488
Closed Access
Nourhan Ah. Saad, Sonja Mlaker Kač, Sara Elgazzar
Business Perspectives and Research (2023), pp. 227853372211488-227853372211488
Closed Access
Analysis of Relationship Marketing Constructs in the Service Sector
Nurul Aida Harun, Sook Fern Yeo, Suganthi Ramasamy, et al.
Environment-Behaviour Proceedings Journal (2022) Vol. 7, Iss. 21, pp. 27-33
Open Access
Nurul Aida Harun, Sook Fern Yeo, Suganthi Ramasamy, et al.
Environment-Behaviour Proceedings Journal (2022) Vol. 7, Iss. 21, pp. 27-33
Open Access
