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OpenAlex is a bibliographic catalogue of scientific papers, authors and institutions accessible in open access mode, named after the Library of Alexandria. It's citation coverage is excellent and I hope you will find utility in this listing of citing articles!

If you click the article title, you'll navigate to the article, as listed in CrossRef. If you click the Open Access links, you'll navigate to the "best Open Access location". Clicking the citation count will open this listing for that article. Lastly at the bottom of the page, you'll find basic pagination options.

Requested Article:

Higher education service quality, student satisfaction and loyalty
Viraiyan Teeroovengadum, Robin Nunkoo, Christian Grönroos, et al.
Quality Assurance in Education (2019) Vol. 27, Iss. 4, pp. 427-445
Open Access | Times Cited: 124

Showing 1-25 of 124 citing articles:

Revisiting the ‘university image model’ for higher education institutions’ sustainability
Shamima Raihan Manzoor, Jessica Sze Yin Ho, Abdullah Al Mahmud
Journal of Marketing for HIGHER EDUCATION (2020) Vol. 31, Iss. 2, pp. 220-239
Closed Access | Times Cited: 99
Service quality, customer satisfaction and customer value: holistic determinants of loyalty and word-of-mouth in services
Anabela Maria Bello da Silveira Baptista de Figueiredo Marcos, Arnaldo Coelho
The TQM Journal (2021) Vol. 34, Iss. 5, pp. 957-978
Closed Access | Times Cited: 60
Holistic Integrated Student Development Model & Service Delivery Model – A Best Practice of Srinivas University, India
P. S. Aithal, K. M. Adithya, M. D. Pradeep
International Journal of Case Studies in Business IT and Education (2022), pp. 590-616
Open Access | Times Cited: 37
Predictors of nursing student satisfaction as a key quality indicator of tertiary students' education experience: An integrative review
Robyn Cant, Swapnali Gazula, Colleen M. Ryan
Nurse Education Today (2023) Vol. 126, pp. 105806-105806
Open Access | Times Cited: 19
The influence of service quality on student satisfaction and student loyalty in Vietnam: the moderating role of the university image
Hoàng Việt Nguyễn, Tuan Duong Vu, Muhammad Abid Saleem, et al.
Journal of Trade Science (2024) Vol. 12, Iss. 1, pp. 37-59
Open Access | Times Cited: 7
Fostering Sustainable Quality Assurance Practices in Outcome-Based Education: Lessons Learned from ABET Accreditation Process of Computing Programs
Abdullah M. Almuhaideb, Saqib Saeed
Sustainability (2020) Vol. 12, Iss. 20, pp. 8380-8380
Open Access | Times Cited: 47
Educational experience, university satisfaction and institutional reputation: Implications for university sustainability
Javier Mendoza-Villafaina, Natalia López-Mosquera
The International Journal of Management Education (2024) Vol. 22, Iss. 3, pp. 101013-101013
Open Access | Times Cited: 5
Influence of student-perceived service quality on sustainability practices of university and student satisfaction
Sartaj Chaudhary, Ajoy Kumar Dey
Quality Assurance in Education (2020) Vol. 29, Iss. 1, pp. 29-40
Closed Access | Times Cited: 36
A conceptual model development of the impact of higher education service quality in guaranteeing edu‐tourists' satisfaction and behavioral intentions
Sima Rahimizhian, Turgay Avcı, Kayode Kolawole Eluwole
Journal of Public Affairs (2020) Vol. 20, Iss. 3
Closed Access | Times Cited: 33
The effect of multidimensional service quality on word of mouth in university on-campus healthcare centers
Ala’ Omar Dandis, Amr Anwar Jarrad, Jamal M. M. Joudeh, et al.
The TQM Journal (2021) Vol. 34, Iss. 4, pp. 701-727
Closed Access | Times Cited: 32
The role of university switching costs, perceived service quality, perceived university image and student satisfaction in shaping student loyalty
Mazhar Ali, Huma Amir, Masood Ahmed
Journal of Marketing for HIGHER EDUCATION (2021) Vol. 34, Iss. 1, pp. 201-222
Closed Access | Times Cited: 31
Measuring service quality at an online university: using PLS-SEM with archival data
J.M.C. Schijns
Tertiary Education and Management (2021) Vol. 27, Iss. 2, pp. 161-185
Open Access | Times Cited: 29
The role of service quality in fostering different types of perceived value for student blended learning satisfaction
Young‐Jin Seo, Ki‐Hyun Um
Journal of Computing in Higher Education (2022) Vol. 35, Iss. 3, pp. 521-549
Open Access | Times Cited: 20
Evaluation of the Quality of Higher Education Services by Revised IPA in the Perspective of Digitization
Olimpia Ban, Roxana Hatos, Nicoleta Bugnar, et al.
Sustainability (2024) Vol. 16, Iss. 7, pp. 3017-3017
Open Access | Times Cited: 4
A comprehensive model for assessing the quality in higher education institutions
Nidal Yousef Dwaikat
The TQM Journal (2020) Vol. 33, Iss. 4, pp. 841-855
Closed Access | Times Cited: 29
An empirical investigation of the factors affecting customer lifetime value
Ala’ Omar Dandis, Mohammad Al Haj Eid, Robin Robin, et al.
International Journal of Quality & Reliability Management (2021) Vol. 39, Iss. 4, pp. 910-935
Open Access | Times Cited: 26
STUDENT SATISFACTION, LOYALTY, AND MOTIVATION AS OBSERVED FROM THE SERVICE QUALITY
Subandi Subandi, Muda Setia Hamid
Journal of Management and Islamic Finance (2021) Vol. 1, Iss. 1, pp. 136-153
Open Access | Times Cited: 25
The impact of COVID-19 on marketing for higher education institutions in developing countries: the case of Lebanon
Samer Elhajjar, Laurent Yacoub
Journal of Marketing for HIGHER EDUCATION (2022), pp. 1-20
Closed Access | Times Cited: 17
Multidimensional scale development and validation: university service quality (UNIQUAL)
Raksmey Sann, Pei‐Chun Lai, Shu‐Yi Liaw, et al.
Journal of Hospitality and Tourism Insights (2023) Vol. 6, Iss. 5, pp. 2565-2594
Closed Access | Times Cited: 10
Impact of Perceived Value Factors on Student Loyalty: The Moderating Role of Student Trust
Álvaro Agustín Carmen-Herrera, Wilma Villanueva Quispe, Dany Yudet Millones-Liza
Journal of Educational and Social Research (2025) Vol. 15, Iss. 1, pp. 322-322
Closed Access
Pursuing student satisfaction in polytechnics: the roles of perceived service quality, perceived employability and perceived value
Saiful Ghozi, Andriani Kusumawati, Edy Yulianto, et al.
Quality Assurance in Education (2025)
Closed Access
Developing and validating a scale for non-academic staff’s service competencies in higher education
Phan Thi Nga, Amjad Shamim, Rohani Salleh
Cogent Education (2025) Vol. 12, Iss. 1
Open Access
Antecedents of Perceived Values and Outcomes of Student Satisfaction
Vi Thi Tuong Nguyen, Hoanh-Su Le, Thanh D. Nguyen
International Journal of Asian Business and Information Management (2025) Vol. 16, Iss. 1, pp. 1-26
Open Access
Vietnamese Students’ Satisfaction toward Higher Education Service: The Relationship between Education Service Quality and Educational Outcomes
Hong-Van Thi Dinh, Tham Nguyen, Mai-Huong Thi Phan, et al.
European Journal of Educational Research (2021) Vol. volume-10-2021, Iss. volume-10-issue-3-july-2021, pp. 1397-1410
Open Access | Times Cited: 21
Higher Education Quality and Student Satisfaction: Meta-Analysis, Subgroup Analysis and Meta-Regression
Shivangi Dhawan
Metamorphosis (2022) Vol. 21, Iss. 1, pp. 48-66
Closed Access | Times Cited: 16
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