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OpenAlex Citation Counts

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OpenAlex is a bibliographic catalogue of scientific papers, authors and institutions accessible in open access mode, named after the Library of Alexandria. It's citation coverage is excellent and I hope you will find utility in this listing of citing articles!

If you click the article title, you'll navigate to the article, as listed in CrossRef. If you click the Open Access links, you'll navigate to the "best Open Access location". Clicking the citation count will open this listing for that article. Lastly at the bottom of the page, you'll find basic pagination options.

Requested Article:

The power of head tilts: gender and cultural differences of perceived human vs human-like robot smile in service
Chung-En Yu, Henrique Fátima Boyol Ngan
Tourism Review (2019) Vol. 74, Iss. 3, pp. 428-442
Closed Access | Times Cited: 98

Showing 1-25 of 98 citing articles:

Service robot implementation: a theoretical framework and research agenda
Daniel Belanche, Luis V. Casaló, Carlos Flavián, et al.
Service Industries Journal (2019) Vol. 40, Iss. 3-4, pp. 203-225
Open Access | Times Cited: 467
Preference for robot service or human service in hotels? Impacts of the COVID-19 pandemic
Seongseop Kim, Jungkeun Kim, Frank Badu‐Baiden, et al.
International Journal of Hospitality Management (2020) Vol. 93, pp. 102795-102795
Open Access | Times Cited: 433
Leveraging human-robot interaction in hospitality services: Incorporating the role of perceived value, empathy, and information sharing into visitors’ intentions to use social robots
Ronan de Kervenoael, Rajibul Hasan, Alexandre Schwob, et al.
Tourism Management (2019) Vol. 78, pp. 104042-104042
Open Access | Times Cited: 425
Service robots in hotels: understanding the service quality perceptions of human-robot interaction
Youngjoon Choi, Miju Choi, Munhyang Oh, et al.
Journal of Hospitality Marketing & Management (2019) Vol. 29, Iss. 6, pp. 613-635
Closed Access | Times Cited: 376
The adoption of artificial intelligence and robotics in the hotel industry: prospects and challenges
Ki-Chan Nam, Christopher S. Dutt, Prakash K. Chathoth, et al.
Electronic Markets (2020) Vol. 31, Iss. 3, pp. 553-574
Closed Access | Times Cited: 227
Multifaceted trust in tourism service robots
Sangwon Park
Annals of Tourism Research (2020) Vol. 81, pp. 102888-102888
Closed Access | Times Cited: 226
Frontline robots in tourism and hospitality: service enhancement or cost reduction?
Daniel Belanche, Luis V. Casaló, Carlos Flavián
Electronic Markets (2020) Vol. 31, Iss. 3, pp. 477-492
Open Access | Times Cited: 203
The future of service: The power of emotion in human-robot interaction
Stephanie Hui-Wen Chuah, Chung-En Yu
Journal of Retailing and Consumer Services (2021) Vol. 61, pp. 102551-102551
Open Access | Times Cited: 190
Artificial intelligence service recovery: The role of empathic response in hospitality customers’ continuous usage intention
Xingyang Lv, Yufan Yang, Dazhi Qin, et al.
Computers in Human Behavior (2021) Vol. 126, pp. 106993-106993
Closed Access | Times Cited: 179
Hotel managers’ perceptions towards the use of robots: a mixed-methods approach
Stanislav Ivanov, Faruk Seyitoğlu, Martina Markova
Information Technology & Tourism (2020) Vol. 22, Iss. 4, pp. 505-535
Open Access | Times Cited: 174
Guests’ perceptions of robot concierge and their adoption intentions
Hyejo Hailey Shin, Miyoung Jeong
International Journal of Contemporary Hospitality Management (2020) Vol. 32, Iss. 8, pp. 2613-2633
Closed Access | Times Cited: 173
Robot with humanoid hands cooks food better?
Dong Zhu, Ya Ping Chang
International Journal of Contemporary Hospitality Management (2020) Vol. 32, Iss. 3, pp. 1367-1383
Closed Access | Times Cited: 170
Rise of the machines: towards a conceptual service-robot research framework for the hospitality and tourism industry
Glenn McCartney, Andrew Charles Mccartney
International Journal of Contemporary Hospitality Management (2020) Vol. 32, Iss. 12, pp. 3835-3851
Closed Access | Times Cited: 156
Customer-robot interactions: Understanding customer experience with service robots
Dan Huang, Qiurong Chen, Jia-Hui Huang, et al.
International Journal of Hospitality Management (2021) Vol. 99, pp. 103078-103078
Closed Access | Times Cited: 154
Tourists’ perceptions regarding the use of anthropomorphic robots in tourism and hospitality
Prokopis Christou, Aspasia Simillidou, Maria C. Stylianou
International Journal of Contemporary Hospitality Management (2020) Vol. 32, Iss. 11, pp. 3665-3683
Open Access | Times Cited: 144
The adoption of AI service robots: A comparison between credence and experience service settings
Sung-Jun Park, ChunTing D. Tung, Hee-Jung Lee
Psychology and Marketing (2021) Vol. 38, Iss. 4, pp. 691-703
Closed Access | Times Cited: 141
When Female (Male) Robot Is Talking To Me: Effect of service robots’ gender and anthropomorphism on customer satisfaction
Soobin Seo
International Journal of Hospitality Management (2022) Vol. 102, pp. 103166-103166
Closed Access | Times Cited: 119
Consumers’ adoption of artificial intelligence and robotics in hospitality and tourism sector: literature review and future research agenda
Pooja Goel, Neeraj Kaushık, Brijesh Sivathanu, et al.
Tourism Review (2022) Vol. 77, Iss. 4, pp. 1081-1096
Closed Access | Times Cited: 106
Exploring Consumer-Robot interaction in the hospitality sector: Unpacking the reasons for adoption (or resistance) to artificial intelligence
Hafiz Muhammad Wasif Rasheed, Yuanqiong He, Hafiz Muhammad Usman Khizar, et al.
Technological Forecasting and Social Change (2023) Vol. 192, pp. 122555-122555
Closed Access | Times Cited: 58
Embracing digital companions: Unveiling customer engagement with anthropomorphic AI service robots in cross-cultural context
Khalid Mehmood, Pradeep Kautish, Tejas R. Shah
Journal of Retailing and Consumer Services (2024) Vol. 79, pp. 103825-103825
Closed Access | Times Cited: 34
The role of robots in the service industry: Factors affecting human-robot interactions
Emi Moriuchi, Samantha Murdy
International Journal of Hospitality Management (2024) Vol. 118, pp. 103682-103682
Closed Access | Times Cited: 31
Human staff vs. service robot vs. fellow customer: Does it matter who helps your customer following a service failure incident?
Ting Hin Ho, Dewi Tojib, Yelena Tsarenko
International Journal of Hospitality Management (2020) Vol. 87, pp. 102501-102501
Closed Access | Times Cited: 136
Service robots or human staff: How social crowding shapes tourist preferences
Yuansi Hou, Ke Zhang, Gang Li
Tourism Management (2020) Vol. 83, pp. 104242-104242
Open Access | Times Cited: 129
Conceptual Framework of the Use of Robots, Artificial Intelligence and Service Automation in Travel, Tourism, and Hospitality Companies
Stanislav Ivanov, Craig Webster
Emerald Publishing Limited eBooks (2019), pp. 7-37
Closed Access | Times Cited: 89
Smiling AI agents: How anthropomorphism and broad smiles increase charitable giving
Tae Hyun Baek, Marat Bakpayev, Sukki Yoon, et al.
International Journal of Advertising (2021) Vol. 41, Iss. 5, pp. 850-867
Closed Access | Times Cited: 68
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