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OpenAlex Citation Counts

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OpenAlex is a bibliographic catalogue of scientific papers, authors and institutions accessible in open access mode, named after the Library of Alexandria. It's citation coverage is excellent and I hope you will find utility in this listing of citing articles!

If you click the article title, you'll navigate to the article, as listed in CrossRef. If you click the Open Access links, you'll navigate to the "best Open Access location". Clicking the citation count will open this listing for that article. Lastly at the bottom of the page, you'll find basic pagination options.

Requested Article:

What drives customer engagement after a service failure? The moderating role of customer trust
Andreawan Honora, Wen‐Hai Chih, Jaime Ortiz
International Journal of Consumer Studies (2023) Vol. 47, Iss. 5, pp. 1714-1732
Closed Access | Times Cited: 22

Showing 22 citing articles:

Phygital luxury experiences. A correspondence analysis on retail technologies
Alice Guzzetti, Roberta Crespi, Valeria Belvedere
International Journal of Consumer Studies (2024) Vol. 48, Iss. 2
Open Access | Times Cited: 9
Live streaming characteristics, motivational factors, trust and impulsive hotel booking intention: mediating role of customer engagement and moderating role of time pressure
Syed Shah Alam, Mst. Nilufar Ahsan, Husam Ahmad Kokash, et al.
Journal of Hospitality Marketing & Management (2025), pp. 1-30
Closed Access | Times Cited: 1
The betrayal puzzle: Unraveling the connection between inauthenticity, corporate wrongdoing and brand betrayal with avoidance and reparation
Huma Ittefaq, Naeem Akhtar, Umar Iqbal Siddiqi, et al.
Journal of Retailing and Consumer Services (2023) Vol. 76, pp. 103597-103597
Closed Access | Times Cited: 18
Gaining customer engagement in social media recovery: the moderating roles of timeliness and personalization
Andreawan Honora, Kai-Yu Wang, Wen‐Hai Chih
Internet Research (2024)
Closed Access | Times Cited: 5
The impact of shared value proposition on consumer engagement through a sense of brand community
Jing Lin, Chengzhi Long, Bo Liu
International Journal of Consumer Studies (2024) Vol. 48, Iss. 2
Closed Access | Times Cited: 5
The role of customer forgiveness and perceived justice in restoring relationships with customers
Andreawan Honora, Kaiyu Wang, Wen‐Hai Chih
Service Business (2024) Vol. 18, Iss. 3-4, pp. 363-393
Closed Access | Times Cited: 5
The trust-driven path to consumer engagement behaviors: Exploring the role of streamer and platform characteristics in live-streaming E-commerce
Adi Prasetyo Tedjakusuma, Andri Dayarana K. Silalahi, Ixora Javanisa Eunike, et al.
Digital Business (2025), pp. 100115-100115
Open Access
Digital voice of customer adoption, customer satisfaction and firm performance: the moderating role of customer trust in Jordan’s service sector
Luay Jum’a
International Journal of Quality & Reliability Management (2025)
Closed Access
Data-driven review of customer engagement: key research themes and future directions
Luning Zang, Linqiang Wang, Dongda Zhang, et al.
Electronic Commerce Research (2025)
Closed Access
The Paradox of Customer Participation: The Role of Perceived Risk in Technology‐Based Innovation
Hyeyeon Yuk, Euejung Hwang, Tony C. Garrett, et al.
International Journal of Consumer Studies (2025) Vol. 49, Iss. 3
Open Access
The bittersweet of consumer–human brand relationships in the social media context
Andreawan Honora, Maryam Memar Zadeh, Nicole Haggerty
Psychology and Marketing (2023) Vol. 41, Iss. 3, pp. 547-574
Open Access | Times Cited: 7
When frontline robots emerge: the double-edged-sword effect of anticipated trust on intention to switch brands after service failure
Jinsheng Cui, Mengwei Zhang, Zhong Jian-an
Journal of Service Theory and Practice (2023) Vol. 33, Iss. 6, pp. 842-872
Closed Access | Times Cited: 7
The importance of social comparison in perceived justice during the service recovery process
Óscar Aguilar-Rojas, Carmina Fandos Herrera, Alfredo Pérez-Rueda
European Journal of Management and Business Economics (2024) Vol. 33, Iss. 4, pp. 488-504
Open Access | Times Cited: 2
Towards Sustainable Internet Service Provision: Analyzing Consumer Preferences through a Hybrid TOPSIS–SEM–Neural Network Framework
Charmine Sheena Saflor, Klint Allen Mariñas, Princess Alvarado, et al.
Sustainability (2024) Vol. 16, Iss. 11, pp. 4767-4767
Open Access | Times Cited: 2
Understanding the formation process of negative customer engagement behaviours: a quantitative and qualitative interpretation
Luning Zang, Yuying Liu, Xiaojing Sun, et al.
Total Quality Management & Business Excellence (2023) Vol. 35, Iss. 1-2, pp. 170-201
Closed Access | Times Cited: 6
Upselling through upgrading: The role of employee engagement
Hyunsoo Yoo, Jihoon Cho, Young‐Ju Kim, et al.
International Journal of Market Research (2024)
Closed Access | Times Cited: 1
Consumers’ rational attitudes toward online shopping improve their satisfaction through trust in online shopping platforms
Yaxing Lan, Guofang Liu
Current Psychology (2024)
Closed Access | Times Cited: 1
Understanding the formation process of positive customer engagement behaviors: a quantitative and qualitative interpretation
Luning Zang, Xiong Wang, Yuying Liu, et al.
Asia Pacific Journal of Marketing and Logistics (2024)
Closed Access | Times Cited: 1
Service Agent Driven Co-Created Caring in Chat-Based Customer Service Encounters
Johanna Heinonen, Erose Sthapit
Services Marketing Quarterly (2023) Vol. 45, Iss. 1, pp. 1-24
Open Access | Times Cited: 3
Exploring Customer Trust and Online Continuance Shopping Intention of Cosmetics, with Mediating Effect of Perceived Risk
Qudrat Ullah Khan, Mohd Helmi Ali, Ummu Ajirah Abdul Rauf
Revista de Gestão Social e Ambiental (2024) Vol. 18, Iss. 5, pp. e08085-e08085
Closed Access
Leveraging Intelligent Process Automation for Customer Engagement in Sales and Marketing
Anil Sharma, Veer P. Gangwar, Atanu Bhattacharyya, et al.
Advances in computational intelligence and robotics book series (2024), pp. 435-458
Closed Access
EVALUATING THE EFFECTIVENESS OF CUSTOMER COMPLAINT RESPONSES ON NMB MKONONI SATISFACTION: A CASE STUDY OF NMB BANK PLC IN DODOMA CITY, TANZANIA
KILINDO Mohamed Salum, Nasibu Rajabu Mramba
Management & Marketing (2024) Vol. 22, Iss. 2, pp. 210-224
Closed Access
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