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OpenAlex Citation Counts

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OpenAlex is a bibliographic catalogue of scientific papers, authors and institutions accessible in open access mode, named after the Library of Alexandria. It's citation coverage is excellent and I hope you will find utility in this listing of citing articles!

If you click the article title, you'll navigate to the article, as listed in CrossRef. If you click the Open Access links, you'll navigate to the "best Open Access location". Clicking the citation count will open this listing for that article. Lastly at the bottom of the page, you'll find basic pagination options.

Requested Article:

Do as You Say, or I Will: Retail signal congruency in buy‐online‐pickup‐in‐store and negative word‐of‐mouth
Yao Jin, Monique L. Ueltschy Murfield, Dora E. Bock
Journal of Business Logistics (2022) Vol. 44, Iss. 1, pp. 37-60
Open Access | Times Cited: 16

Showing 16 citing articles:

Chatbots’ effectiveness in service recovery
Arpita Agnihotri, Saurabh Bhattacharya
International Journal of Information Management (2023) Vol. 76, pp. 102679-102679
Open Access | Times Cited: 45
Designing scenario-based experiments in retail SCM: methodological approaches and practical insights
Ha Ta, Adriana Rossiter Hofer, Yao Jin, et al.
International Journal of Physical Distribution & Logistics Management (2025)
Closed Access | Times Cited: 2
Authentic omnichannel: Providing consumers with a seamless brand experience through authenticity
Marta Massi, Chiara Piancatelli, Andrea Vocino
Psychology and Marketing (2023) Vol. 40, Iss. 7, pp. 1280-1298
Open Access | Times Cited: 26
Using middle‐range theorizing to advance supply chain management research: A how‐to primer and demonstration
Christopher W. Craighead, Li Cheng, David J. Ketchen
Journal of Business Logistics (2024) Vol. 45, Iss. 3
Open Access | Times Cited: 12
Consumer‐Centric Supply Chain Management: A Literature Review, Framework, and Research Agenda
Benedetta Baldi, Ilenia Confente, Ivan Russo, et al.
Journal of Business Logistics (2024) Vol. 45, Iss. 4
Open Access | Times Cited: 8
You're driving me crazy! How emotions elicited by negative driver behaviors impact customer outcomes in last mile delivery
Nicolò Masorgo, Saif Mir, Adriana Rossiter Hofer
Journal of Business Logistics (2023) Vol. 44, Iss. 4, pp. 666-692
Open Access | Times Cited: 20
Consumer impatience in the e-commerce home delivery context: a consumer-centric supply chain perspective for time-based competition
Haley Paluzzi, Haozhe Chen, Michael Howe, et al.
International Journal of Physical Distribution & Logistics Management (2024)
Closed Access | Times Cited: 5
Monetizing entrepreneur response to crowdfunding with text analytics
Wei Wang, Yuting Xu, Yenchun Jim Wu, et al.
Information Processing & Management (2024) Vol. 61, Iss. 5, pp. 103818-103818
Closed Access | Times Cited: 3
A case and framework for expanding the use of model‐free evidence
Beth Davis‐Sramek, Alex Scott, R. Glenn Richey
Journal of Business Logistics (2023) Vol. 44, Iss. 1, pp. 4-10
Open Access | Times Cited: 8
The BORIS experience: evaluating omnichannel returns and repurchase intention
Jianliang Hao, R. Glenn Richey, Tyler R. Morgan, et al.
International Journal of Physical Distribution & Logistics Management (2024) Vol. 54, Iss. 11, pp. 44-81
Open Access | Times Cited: 2
The role of scarcity-inducing post-stockout disclosures on consumer response to stockouts
Pritosh Kumar, Adriana Rossiter Hofer, Simone T. Peinkofer
International Journal of Physical Distribution & Logistics Management (2023) Vol. 53, Iss. 9, pp. 946-966
Closed Access | Times Cited: 5
Post diversity: A new lens of social media WOM
Xiaodan Dong, Zelin Zhang, Y. Zhang, et al.
Journal of Business Research (2023) Vol. 170, pp. 114329-114329
Closed Access | Times Cited: 4
Shaping patient perceptions with healthcare supply chain transparency
Yanji Duan, Jing Xu, Mei Zhao, et al.
Transportation Journal (2024)
Closed Access | Times Cited: 1
How Harmful Brand Hate Can Be: The Moderating Role of Neuroticism and Extraversion
Patrícia Marques Dos Santos, Cristela Maia Bairrada, Arnaldo Coelho
Scientific Annals of Economics and Business (2023) Vol. 70, Iss. 4, pp. 603-628
Open Access | Times Cited: 1
Uncovering Critical Products in Retail Baskets: A Predictive Modelling Approach to Increase Order Fulfilment
Preeti Gopal, Sivaram Prasad Mudunuri, Sumit Kumar Dutta, et al.
(2023), pp. 1-6
Closed Access | Times Cited: 1
Exploring Challenges and the Evolution of the Retail Industry: A Consumer Perspective
Micah J. Marzolf
SSRN Electronic Journal (2023)
Closed Access
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