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OpenAlex Citation Counts

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OpenAlex is a bibliographic catalogue of scientific papers, authors and institutions accessible in open access mode, named after the Library of Alexandria. It's citation coverage is excellent and I hope you will find utility in this listing of citing articles!

If you click the article title, you'll navigate to the article, as listed in CrossRef. If you click the Open Access links, you'll navigate to the "best Open Access location". Clicking the citation count will open this listing for that article. Lastly at the bottom of the page, you'll find basic pagination options.

Requested Article:

Consumer Resistance to Innovation in Services: Challenges and Barriers in the Internet of Things Era
Zied Mani, Inès Chouk
Journal of Product Innovation Management (2018) Vol. 35, Iss. 5, pp. 780-807
Open Access | Times Cited: 289

Showing 1-25 of 289 citing articles:

Adoption of AI-based chatbots for hospitality and tourism
Rajasshrie Pillai, Brijesh Sivathanu
International Journal of Contemporary Hospitality Management (2020) Vol. 32, Iss. 10, pp. 3199-3226
Closed Access | Times Cited: 594
Shopping intention at AI-powered automated retail stores (AIPARS)
Rajasshrie Pillai, Brijesh Sivathanu, Yogesh K. Dwivedi
Journal of Retailing and Consumer Services (2020) Vol. 57, pp. 102207-102207
Open Access | Times Cited: 285
Consumers’ Resistance to Digital Innovations: A Systematic Review and Framework Development
Shalini Talwar, Manish Talwar, Puneet Kaur, et al.
Australasian Marketing Journal (AMJ) (2020) Vol. 28, Iss. 4, pp. 286-299
Open Access | Times Cited: 249
Measuring the perceived benefits of implementing blockchain technology in the banking sector
Poonam Mittal, Bhumika Gupta, Ajay Kumar Chauhan, et al.
Technological Forecasting and Social Change (2020) Vol. 163, pp. 120407-120407
Closed Access | Times Cited: 242
Understanding consumer resistance to the consumption of organic food. A study of ethical consumption, purchasing, and choice behaviour
Shiksha Kushwah, Amandeep Dhir, Mahim Sagar
Food Quality and Preference (2019) Vol. 77, pp. 1-14
Closed Access | Times Cited: 225
Barriers toward purchasing from online travel agencies
Shalini Talwar, Amandeep Dhir, Puneet Kaur, et al.
International Journal of Hospitality Management (2020) Vol. 89, pp. 102593-102593
Open Access | Times Cited: 200
An innovation resistance theory perspective on purchase of eco-friendly cosmetics
Mohd Sadiq, Mohd Adil, Justin Paul
Journal of Retailing and Consumer Services (2020) Vol. 59, pp. 102369-102369
Closed Access | Times Cited: 177
False idols: Unpacking the opportunities and challenges of falsity in the context of virtual influencers
Sean Sands, Carla Ferraro, Vlad Demsar, et al.
Business Horizons (2022) Vol. 65, Iss. 6, pp. 777-788
Closed Access | Times Cited: 151
Smart Products: Conceptual Review, Synthesis, and Research Directions*
Stefan Raff, Daniel Wentzel, Nikolaus Obwegeser
Journal of Product Innovation Management (2020) Vol. 37, Iss. 5, pp. 379-404
Open Access | Times Cited: 144
I Am too old for this! Barriers contributing to the non-adoption of mobile payment
Tat‐Huei Cham, Jun‐Hwa Cheah, Boon Liat Cheng, et al.
International Journal of Bank Marketing (2021) Vol. 40, Iss. 5, pp. 1017-1050
Closed Access | Times Cited: 112
Classifying and measuring the service quality of AI chatbot in frontline service
Qian Chen, Yeming Gong, Yaobin Lu, et al.
Journal of Business Research (2022) Vol. 145, pp. 552-568
Open Access | Times Cited: 112
Overcoming customer innovation resistance to the sustainable adoption of chatbot services: A community-enterprise perspective in Thailand
Achaporn Kwangsawad, Aungkana Jattamart
Journal of Innovation & Knowledge (2022) Vol. 7, Iss. 3, pp. 100211-100211
Open Access | Times Cited: 89
Barriers of food delivery applications: A perspective from innovation resistance theory using mixed method
Anuj Verma, Debarun Chakraborty, Meenakshi Verma
Journal of Retailing and Consumer Services (2023) Vol. 73, pp. 103369-103369
Closed Access | Times Cited: 47
Risking it all in the metaverse ecosystem: forecasting resistance towards the enterprise metaverse
Aman Kumar, Amit Shankar, Aqueeb Sohail Shaik, et al.
Information Technology and People (2023) Vol. 38, Iss. 1, pp. 198-218
Closed Access | Times Cited: 45
Could AI Ethical Anxiety, Perceived Ethical Risks and Ethical Awareness About AI Influence University Students’ Use of Generative AI Products? An Ethical Perspective
Wenjuan Zhu, Lei Huang, Xinni Zhou, et al.
International Journal of Human-Computer Interaction (2024), pp. 1-23
Closed Access | Times Cited: 23
Unlocking Patient Resistance to AI in Healthcare: A Psychological Exploration
Abu Elnasr E. Sobaih, Asma Chaibi, Riadh Brini, et al.
European Journal of Investigation in Health Psychology and Education (2025) Vol. 15, Iss. 1, pp. 6-6
Open Access | Times Cited: 2
Fostering innovation in smart library services: An in-depth exploration of empowered capabilities and dynamic strategies among university librarians in Pakistan
Sanila Aslam, Munazza Jabeen, Misbah Jabeen
Information Development (2025)
Closed Access | Times Cited: 2
The rise of smart consumers: role of smart servicescape and smart consumer experience co-creation
Sanjit Kumar Roy, Gaganpreet Singh, Megan Hope, et al.
Journal of Marketing Management (2019) Vol. 35, Iss. 15-16, pp. 1480-1513
Open Access | Times Cited: 107
Adoption of internet of things (IoT) in the agriculture industry deploying the BRT framework
Rajasshrie Pillai, Brijesh Sivathanu
Benchmarking An International Journal (2020) Vol. 27, Iss. 4, pp. 1341-1368
Closed Access | Times Cited: 106
An update on customer value: state of the art, revised typology, and research agenda
Sara Leroi‐Werelds
Journal of service management (2019) Vol. 30, Iss. 5, pp. 650-680
Closed Access | Times Cited: 104
Factors for and against resistance to smart services: role of consumer lifestyle and ecosystem related variables
Inès Chouk, Zied Mani
Journal of Services Marketing (2019) Vol. 33, Iss. 4, pp. 449-462
Closed Access | Times Cited: 101
The smarter, the better?! Customer well-being, engagement, and perceptions in smart service systems
Bieke Henkens, Katrien Verleye, Bart Larivière
International Journal of Research in Marketing (2020) Vol. 38, Iss. 2, pp. 425-447
Open Access | Times Cited: 98
Advances in consumer innovation resistance research: A review and research agenda
Dan Huang, Xin Jin, Alexandra Coghlan
Technological Forecasting and Social Change (2021) Vol. 166, pp. 120594-120594
Closed Access | Times Cited: 92
Barriers and paradoxical recommendation behaviour in online to offline (O2O) services. A convergent mixed-method study
Shalini Talwar, Amandeep Dhir, Veronica Scuotto, et al.
Journal of Business Research (2021) Vol. 131, pp. 25-39
Open Access | Times Cited: 92
Impact of privacy concerns on resistance to smart services: does the ‘Big Brother effect’ matter?
Zied Mani, Inès Chouk
Journal of Marketing Management (2019) Vol. 35, Iss. 15-16, pp. 1460-1479
Open Access | Times Cited: 88
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