OpenAlex is a bibliographic catalogue of scientific papers, authors and institutions accessible in open access mode, named after the Library of Alexandria. It's citation coverage is excellent and I hope you will find utility in this listing of citing articles!
If you click the article title, you'll navigate to the article, as listed in CrossRef. If you click the Open Access links, you'll navigate to the "best Open Access location". Clicking the citation count will open this listing for that article. Lastly at the bottom of the page, you'll find basic pagination options.
Requested Article:
Evaluating and Informing the Design of Chatbots
Mohit Jain, Pratyush Kumar, Ramachandra Kota, et al.
(2018), pp. 895-906
Closed Access | Times Cited: 310
Mohit Jain, Pratyush Kumar, Ramachandra Kota, et al.
(2018), pp. 895-906
Closed Access | Times Cited: 310
Showing 1-25 of 310 citing articles:
The human side of human-chatbot interaction: A systematic literature review of ten years of research on text-based chatbots
Amon Rapp, Lorenzo Curti, Arianna Boldi
International Journal of Human-Computer Studies (2021) Vol. 151, pp. 102630-102630
Open Access | Times Cited: 412
Amon Rapp, Lorenzo Curti, Arianna Boldi
International Journal of Human-Computer Studies (2021) Vol. 151, pp. 102630-102630
Open Access | Times Cited: 412
Chatbots, Humbots, and the Quest for Artificial General Intelligence
Jonathan Grudin, Richard Jacques
(2019), pp. 1-11
Closed Access | Times Cited: 218
Jonathan Grudin, Richard Jacques
(2019), pp. 1-11
Closed Access | Times Cited: 218
Resilient Chatbots
Zahra Ashktorab, Mohit Jain, Q. Vera Liao, et al.
(2019), pp. 1-12
Closed Access | Times Cited: 170
Zahra Ashktorab, Mohit Jain, Q. Vera Liao, et al.
(2019), pp. 1-12
Closed Access | Times Cited: 170
What makes you continuously use chatbot services? Evidence from chinese online travel agencies
Lin Li, Kyung Young Lee, Emmanuel Emokpae, et al.
Electronic Markets (2021) Vol. 31, Iss. 3, pp. 575-599
Open Access | Times Cited: 170
Lin Li, Kyung Young Lee, Emmanuel Emokpae, et al.
Electronic Markets (2021) Vol. 31, Iss. 3, pp. 575-599
Open Access | Times Cited: 170
Future directions for chatbot research: an interdisciplinary research agenda
Asbjørn Følstad, Theo Araujo, Effie Lai‐Chong Law, et al.
Computing (2021) Vol. 103, Iss. 12, pp. 2915-2942
Open Access | Times Cited: 162
Asbjørn Følstad, Theo Araujo, Effie Lai‐Chong Law, et al.
Computing (2021) Vol. 103, Iss. 12, pp. 2915-2942
Open Access | Times Cited: 162
The Chatbot Usability Scale: the Design and Pilot of a Usability Scale for Interaction with AI-Based Conversational Agents
Simone Borsci, Alessio Malizia, Martin Schmettow, et al.
Personal and Ubiquitous Computing (2021) Vol. 26, Iss. 1, pp. 95-119
Open Access | Times Cited: 120
Simone Borsci, Alessio Malizia, Martin Schmettow, et al.
Personal and Ubiquitous Computing (2021) Vol. 26, Iss. 1, pp. 95-119
Open Access | Times Cited: 120
How does artificial intelligence create business agility? Evidence from chatbots
Xuequn Wang, Xiaolin Lin, Bin Shao
International Journal of Information Management (2022) Vol. 66, pp. 102535-102535
Open Access | Times Cited: 117
Xuequn Wang, Xiaolin Lin, Bin Shao
International Journal of Information Management (2022) Vol. 66, pp. 102535-102535
Open Access | Times Cited: 117
Leveraging Large Language Models to Power Chatbots for Collecting User Self-Reported Data
Jing Wei, Sungdong Kim, Hyunhoon Jung, et al.
Proceedings of the ACM on Human-Computer Interaction (2024) Vol. 8, Iss. CSCW1, pp. 1-35
Open Access | Times Cited: 31
Jing Wei, Sungdong Kim, Hyunhoon Jung, et al.
Proceedings of the ACM on Human-Computer Interaction (2024) Vol. 8, Iss. CSCW1, pp. 1-35
Open Access | Times Cited: 31
FarmChat
Mohit Jain, Pratyush Kumar, Ishita Bhansali, et al.
Proceedings of the ACM on Interactive Mobile Wearable and Ubiquitous Technologies (2018) Vol. 2, Iss. 4, pp. 1-22
Closed Access | Times Cited: 99
Mohit Jain, Pratyush Kumar, Ishita Bhansali, et al.
Proceedings of the ACM on Interactive Mobile Wearable and Ubiquitous Technologies (2018) Vol. 2, Iss. 4, pp. 1-22
Closed Access | Times Cited: 99
Chatbots as Conversational Healthcare Services
Mladjan Jovanovic, Marcos Báez, Fabio Casati
IEEE Internet Computing (2020) Vol. 25, Iss. 3, pp. 44-51
Open Access | Times Cited: 97
Mladjan Jovanovic, Marcos Báez, Fabio Casati
IEEE Internet Computing (2020) Vol. 25, Iss. 3, pp. 44-51
Open Access | Times Cited: 97
Multi-Modal Repairs of Conversational Breakdowns in Task-Oriented Dialogs
Toby Jia-Jun Li, Jingya Chen, Haijun Xia, et al.
(2020), pp. 1094-1107
Open Access | Times Cited: 82
Toby Jia-Jun Li, Jingya Chen, Haijun Xia, et al.
(2020), pp. 1094-1107
Open Access | Times Cited: 82
How Should My Chatbot Interact? A Survey on Social Characteristics in Human–Chatbot Interaction Design
Ana Paula Chaves, Marco Aurélio Gerosa
International Journal of Human-Computer Interaction (2020) Vol. 37, Iss. 8, pp. 729-758
Open Access | Times Cited: 80
Ana Paula Chaves, Marco Aurélio Gerosa
International Journal of Human-Computer Interaction (2020) Vol. 37, Iss. 8, pp. 729-758
Open Access | Times Cited: 80
Heuristic Evaluation of Conversational Agents
Raina Langevin, Ross J. Lordon, Thi Avrahami, et al.
(2021), pp. 1-15
Closed Access | Times Cited: 74
Raina Langevin, Ross J. Lordon, Thi Avrahami, et al.
(2021), pp. 1-15
Closed Access | Times Cited: 74
Social interactions and relationships with an intelligent virtual agent
Sun Kyong Lee, Pavitra Kavya, Sarah C. Lasser
International Journal of Human-Computer Studies (2021) Vol. 150, pp. 102608-102608
Closed Access | Times Cited: 71
Sun Kyong Lee, Pavitra Kavya, Sarah C. Lasser
International Journal of Human-Computer Studies (2021) Vol. 150, pp. 102608-102608
Closed Access | Times Cited: 71
Investigating the user experience of customer service chatbot interaction: a framework for qualitative analysis of chatbot dialogues
Asbjørn Følstad, Cameron Taylor
Quality and User Experience (2021) Vol. 6, Iss. 1
Open Access | Times Cited: 66
Asbjørn Følstad, Cameron Taylor
Quality and User Experience (2021) Vol. 6, Iss. 1
Open Access | Times Cited: 66
Are chatbots really useful for human resource management?
Soumi Majumder, Atreyee Mondal
International Journal of Speech Technology (2021) Vol. 24, Iss. 4, pp. 969-977
Closed Access | Times Cited: 65
Soumi Majumder, Atreyee Mondal
International Journal of Speech Technology (2021) Vol. 24, Iss. 4, pp. 969-977
Closed Access | Times Cited: 65
The effect of implementing chatbot customer service on stock returns: an event study analysis
Darima Fotheringham, Michael A. Wiles
Journal of the Academy of Marketing Science (2022) Vol. 51, Iss. 4, pp. 802-822
Closed Access | Times Cited: 63
Darima Fotheringham, Michael A. Wiles
Journal of the Academy of Marketing Science (2022) Vol. 51, Iss. 4, pp. 802-822
Closed Access | Times Cited: 63
Toward a Chatbot for Financial Sustainability
Sewoong Hwang, Jonghyuk Kim
Sustainability (2021) Vol. 13, Iss. 6, pp. 3173-3173
Open Access | Times Cited: 60
Sewoong Hwang, Jonghyuk Kim
Sustainability (2021) Vol. 13, Iss. 6, pp. 3173-3173
Open Access | Times Cited: 60
Comparing artificial intelligence and human coaching goal attainment efficacy
Nicky Terblanche, Joanna Molyn, Erik de Haan, et al.
PLoS ONE (2022) Vol. 17, Iss. 6, pp. e0270255-e0270255
Open Access | Times Cited: 59
Nicky Terblanche, Joanna Molyn, Erik de Haan, et al.
PLoS ONE (2022) Vol. 17, Iss. 6, pp. e0270255-e0270255
Open Access | Times Cited: 59
A Pedagogical Chatbot: A Supplemental Language Learning Tool
Lucas Kohnke
RELC Journal (2022) Vol. 54, Iss. 3, pp. 828-838
Open Access | Times Cited: 57
Lucas Kohnke
RELC Journal (2022) Vol. 54, Iss. 3, pp. 828-838
Open Access | Times Cited: 57
Chatbots Language Design: The Influence of Language Variation on User Experience with Tourist Assistant Chatbots
Ana Paula Chaves, Jesse Egbert, Toby Dylan Hocking, et al.
ACM Transactions on Computer-Human Interaction (2022) Vol. 29, Iss. 2, pp. 1-38
Closed Access | Times Cited: 48
Ana Paula Chaves, Jesse Egbert, Toby Dylan Hocking, et al.
ACM Transactions on Computer-Human Interaction (2022) Vol. 29, Iss. 2, pp. 1-38
Closed Access | Times Cited: 48
UX Research on Conversational Human-AI Interaction: A Literature Review of the ACM Digital Library
Qingxiao Zheng, Yiliu Tang, Yiren Liu, et al.
CHI Conference on Human Factors in Computing Systems (2022)
Open Access | Times Cited: 46
Qingxiao Zheng, Yiliu Tang, Yiren Liu, et al.
CHI Conference on Human Factors in Computing Systems (2022)
Open Access | Times Cited: 46
Chatbots in Marketing: A Literature Review Using Morphological and Co-Occurrence Analyses
Aishwarya Ramesh, Vaibhav Chawla
Journal of Interactive Marketing (2022) Vol. 57, Iss. 3, pp. 472-496
Closed Access | Times Cited: 46
Aishwarya Ramesh, Vaibhav Chawla
Journal of Interactive Marketing (2022) Vol. 57, Iss. 3, pp. 472-496
Closed Access | Times Cited: 46
Artificial intelligence changes the way we work: A close look at innovating with chatbots
Xuequn Wang, Xiaolin Lin, Bin Shao
Journal of the Association for Information Science and Technology (2022) Vol. 74, Iss. 3, pp. 339-353
Closed Access | Times Cited: 43
Xuequn Wang, Xiaolin Lin, Bin Shao
Journal of the Association for Information Science and Technology (2022) Vol. 74, Iss. 3, pp. 339-353
Closed Access | Times Cited: 43
Engaging Students With a Chatbot-Based Academic Advising System
Mohammad Amin Kuhail, Haseena Al Katheeri, João Negreiros, et al.
International Journal of Human-Computer Interaction (2022) Vol. 39, Iss. 10, pp. 2115-2141
Closed Access | Times Cited: 43
Mohammad Amin Kuhail, Haseena Al Katheeri, João Negreiros, et al.
International Journal of Human-Computer Interaction (2022) Vol. 39, Iss. 10, pp. 2115-2141
Closed Access | Times Cited: 43
