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OpenAlex Citation Counts

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OpenAlex is a bibliographic catalogue of scientific papers, authors and institutions accessible in open access mode, named after the Library of Alexandria. It's citation coverage is excellent and I hope you will find utility in this listing of citing articles!

If you click the article title, you'll navigate to the article, as listed in CrossRef. If you click the Open Access links, you'll navigate to the "best Open Access location". Clicking the citation count will open this listing for that article. Lastly at the bottom of the page, you'll find basic pagination options.

Requested Article:

Detecting, Preventing, and Mitigating Online Firestorms in Brand Communities
Dennis Herhausen, Stephan Ludwig, Dhruv Grewal, et al.
Journal of Marketing (2019) Vol. 83, Iss. 3, pp. 1-21
Open Access | Times Cited: 257

Showing 1-25 of 257 citing articles:

The future of social media in marketing
Gil Appel, Lauren Grewal, Rhonda Hadi, et al.
Journal of the Academy of Marketing Science (2019) Vol. 48, Iss. 1, pp. 79-95
Open Access | Times Cited: 1422
Uniting the Tribes: Using Text for Marketing Insight
Jonah Berger, Ashlee Humphreys, Stephan Ludwig, et al.
Journal of Marketing (2019) Vol. 84, Iss. 1, pp. 1-25
Closed Access | Times Cited: 562
Driving Brand Engagement Through Online Social Influencers: An Empirical Investigation of Sponsored Blogging Campaigns
Christian Hughes, Vanitha Swaminathan, Gillian Brooks
Journal of Marketing (2019) Vol. 83, Iss. 5, pp. 78-96
Open Access | Times Cited: 535
The future of technology and marketing: a multidisciplinary perspective
Dhruv Grewal, John Hulland, Praveen K. Kopalle, et al.
Journal of the Academy of Marketing Science (2019) Vol. 48, Iss. 1, pp. 1-8
Closed Access | Times Cited: 399
Natural language processing (NLP) in management research: A literature review
Yue Kang, Zhao Cai, Chee‐Wee Tan, et al.
Journal of Management Analytics (2020) Vol. 7, Iss. 2, pp. 139-172
Closed Access | Times Cited: 366
Branding in a Hyperconnected World: Refocusing Theories and Rethinking Boundaries
Vanitha Swaminathan, Alina Sorescu, Jan‐Benedict E.M. Steenkamp, et al.
Journal of Marketing (2020) Vol. 84, Iss. 2, pp. 24-46
Open Access | Times Cited: 333
Fake news, social media and marketing: A systematic review
Giandomenico Di Domenico, Jason Sit, Alessio Ishizaka, et al.
Journal of Business Research (2020) Vol. 124, pp. 329-341
Open Access | Times Cited: 314
A systematic review of brand transgression, service failure recovery and product-harm crisis: integration and guiding insights
Mansur Khamitov, Yany Grégoire, Anshu Suri
Journal of the Academy of Marketing Science (2019) Vol. 48, Iss. 3, pp. 519-542
Closed Access | Times Cited: 275
Understanding Retail Experiences and Customer Journey Management
Dhruv Grewal, Anne L. Roggeveen
Journal of Retailing (2020) Vol. 96, Iss. 1, pp. 3-8
Closed Access | Times Cited: 229
The digital marketing capabilities gap
Dennis Herhausen, Dario Miočević, Robert E. Morgan, et al.
Industrial Marketing Management (2020) Vol. 90, pp. 276-290
Open Access | Times Cited: 227
How artificial intelligence will affect the future of retailing
Abhijit Guha, Dhruv Grewal, Praveen K. Kopalle, et al.
Journal of Retailing (2021) Vol. 97, Iss. 1, pp. 28-41
Closed Access | Times Cited: 209
The DAST Framework for Retail Atmospherics: The Impact of In- and Out-of-Store Retail Journey Touchpoints on the Customer Experience
Anne L. Roggeveen, Dhruv Grewal, Elisa B. Schweiger
Journal of Retailing (2019) Vol. 96, Iss. 1, pp. 128-137
Open Access | Times Cited: 201
Artificial empathy in marketing interactions: Bridging the human-AI gap in affective and social customer experience
Yuping Liu–Thompkins, Shintaro Okazaki, Hairong Li
Journal of the Academy of Marketing Science (2022) Vol. 50, Iss. 6, pp. 1198-1218
Open Access | Times Cited: 184
More than a Feeling: Accuracy and Application of Sentiment Analysis
Jochen Hartmann, Mark Heitmann, Christian Siebert, et al.
International Journal of Research in Marketing (2022) Vol. 40, Iss. 1, pp. 75-87
Open Access | Times Cited: 165
Digital Analytics: Modeling for Insights and New Methods
Shaphali Gupta, Agata Leszkiewicz, Vikas Kumar, et al.
Journal of Interactive Marketing (2020) Vol. 51, Iss. 1, pp. 26-43
Open Access | Times Cited: 152
Digital marketing communication in global marketplaces: A review of extant research, future directions, and potential approaches
Venkatesh Shankar, Dhruv Grewal, Sarang Sunder, et al.
International Journal of Research in Marketing (2021) Vol. 39, Iss. 2, pp. 541-565
Closed Access | Times Cited: 135
Reality Check: Infusing Ecological Value into Academic Marketing Research
Harald J. van Heerde, Christine Moorman, C. Moreau, et al.
Journal of Marketing (2021) Vol. 85, Iss. 2, pp. 1-13
Closed Access | Times Cited: 109
The Power of Brand Selfies
Jochen Hartmann, Mark Heitmann, Christina Schamp, et al.
Journal of Marketing Research (2021) Vol. 58, Iss. 6, pp. 1159-1177
Open Access | Times Cited: 105
Unravelling the Impact of Generative Artificial Intelligence (GAI) in Industrial Applications: A Review of Scientific and Grey Literature
Arpan Kumar Kar, P. S. Varsha, Shivakami Rajan
Global Journal of Flexible Systems Management (2023) Vol. 24, Iss. 4, pp. 659-689
Closed Access | Times Cited: 86
How Sensory Language Shapes Influencer’s Impact
Giovanni Luca Cascio Rizzo, Jonah Berger, Matteo De Angelis, et al.
Journal of Consumer Research (2023) Vol. 50, Iss. 4, pp. 810-825
Closed Access | Times Cited: 53
Mediating role of eWOM’s in green behavior interaction and corporate social responsibility: a stakeholder theory perspective
Zulkaif Ahmed Saqib, Muhammad Ikram, Luo Qin
International Journal of Ethics and Systems (2025)
Closed Access | Times Cited: 2
Message content features and social media engagement: evidence from the media industry
Gillian Moran, Laurent Muzellec, D. S. Johnson
Journal of Product & Brand Management (2019) Vol. 29, Iss. 5, pp. 533-545
Open Access | Times Cited: 136
A Framework for Digital Marketing Research: Investigating the Four Cultural Eras of Digital Marketing
Laurent Busca, Laurent Bertrandias
Journal of Interactive Marketing (2019) Vol. 49, Iss. 1, pp. 1-19
Open Access | Times Cited: 115
Brand and consumer engagement behaviors on Facebook brand pages: Let's have a (positive) conversation
Chedia Dhaoui, Cynthia Webster
International Journal of Research in Marketing (2020) Vol. 38, Iss. 1, pp. 155-175
Closed Access | Times Cited: 94
Improvised Marketing Interventions in Social Media
Abhishek Borah, Sourindra Banerjee, Yu‐Ting Lin, et al.
Journal of Marketing (2020) Vol. 84, Iss. 2, pp. 69-91
Open Access | Times Cited: 93
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