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OpenAlex Citation Counts

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OpenAlex is a bibliographic catalogue of scientific papers, authors and institutions accessible in open access mode, named after the Library of Alexandria. It's citation coverage is excellent and I hope you will find utility in this listing of citing articles!

If you click the article title, you'll navigate to the article, as listed in CrossRef. If you click the Open Access links, you'll navigate to the "best Open Access location". Clicking the citation count will open this listing for that article. Lastly at the bottom of the page, you'll find basic pagination options.

Requested Article:

The Caring Machine: Feeling AI for Customer Care
Ming‐Hui Huang, Roland T. Rust
Journal of Marketing (2023) Vol. 88, Iss. 5, pp. 1-23
Open Access | Times Cited: 53

Showing 1-25 of 53 citing articles:

Artificial intelligence and consumer behavior: From predictive to generative AI
Erik Hermann, Stefano Puntoni
Journal of Business Research (2024) Vol. 180, pp. 114720-114720
Closed Access | Times Cited: 35
AI in sales: Laying the foundations for future research
Colleen E. McClure, Rhett Epler, Laurianne Schmitt, et al.
Journal of Personal Selling and Sales Management (2024) Vol. 44, Iss. 2, pp. 108-127
Closed Access | Times Cited: 16
Understanding consumer reactions to chatbot service failures: Evidence from a Wizard-of-Oz experiment
Na Cai, Jeakang Heo, Jinzhe Yan
Acta Psychologica (2025) Vol. 253, pp. 104707-104707
Closed Access | Times Cited: 2
From familiarity to acceptance: The impact of Generative Artificial Intelligence on consumer adoption of retail chatbots
Marta Arce‐Urriza, Raquel Chocarro, Mónica Cortiñas, et al.
Journal of Retailing and Consumer Services (2025) Vol. 84, pp. 104234-104234
Closed Access | Times Cited: 2
Generative AI in innovation and marketing processes: A roadmap of research opportunities
Paola Cillo, Gaia Rubera
Journal of the Academy of Marketing Science (2024)
Open Access | Times Cited: 12
Artificial intelligence and its implications for data privacy
Kelly D. Martin, Johanna Zimmermann
Current Opinion in Psychology (2024) Vol. 58, pp. 101829-101829
Closed Access | Times Cited: 11
AI for marketing: Enabler? Engager? Ersatz?
Sreedhar Madhavaram, Radha Appan
AMS Review (2025)
Closed Access | Times Cited: 1
Will human designers be replaced? Exploring consumer responses to AI involvement in interior design
Lan Hai, Xiaofei Tang, Ming Fu, et al.
Current Psychology (2025)
Closed Access | Times Cited: 1
Generative AI for scalable feedback to multimodal exercises
Lukas Jürgensmeier, Bernd Skiera
International Journal of Research in Marketing (2024) Vol. 41, Iss. 3, pp. 468-488
Open Access | Times Cited: 7
Implementing artificial intelligence across task types: constraints of automation and affordances of augmentation
Elena Mazurova, Willem Standaert
Information Technology and People (2024) Vol. 37, Iss. 7, pp. 2411-2440
Closed Access | Times Cited: 7
When digital spaces matter: The influence of uniqueness and place attachment on self‐identity expression with brands using generative AI on the metaverse
Maya F. Farah, Zahy Ramadan, Yaman Nassereddine
Psychology and Marketing (2024) Vol. 41, Iss. 12, pp. 2965-2976
Closed Access | Times Cited: 7
Human employees and service robots in the service encounter and the role of attribution of theory of mind
Magnus Söderlund
Journal of Retailing and Consumer Services (2024) Vol. 81, pp. 103964-103964
Open Access | Times Cited: 5
Psychology of AI: How AI impacts the way people feel, think, and behave
Gizem Yalcin Williams, Sarah Lim
Current Opinion in Psychology (2024) Vol. 58, pp. 101835-101835
Closed Access | Times Cited: 4
Howdy, Robo-Partner: exploring artificial companionship and its stress-alleviating potential for service employees
Khanh Bao Quang Le, Charles Cayrat
Journal of service management (2024)
Closed Access | Times Cited: 4
How generative AI Is shaping the future of marketing
Dhruv Grewal, Cinthia B. Satornino, Thomas H. Davenport, et al.
Journal of the Academy of Marketing Science (2024)
Open Access | Times Cited: 4
The impact of new generative AI chatbots on the switch point (SP): toward an artificial emotional awareness (AEA)
Marialuisa Saviano, Asha Thomas, Marzia Del Prete, et al.
European Journal of Innovation Management (2025)
Closed Access
Algorithm‐Generated Identity Labeling Promotes Identity‐Consistent Product Preferences
Z. Shen, Hu Yaping, Yunlu Yin
Psychology and Marketing (2025)
Closed Access
Robots Are Here to Stay: Time to Invest in a Future We Actually Want to Live In
Jenny van Doorn, Gaby Odekerken‐Schröder, Jim Spohrer
Journal of Service Research (2025)
Open Access
Bragging About Valuable Resources? The Dual Effect of Companies’ AI and Human Self‐Promotion
Darina Vorobeva, Diego Costa Pinto, Héctor González‐Jiménez, et al.
Psychology and Marketing (2025)
Closed Access
Closing the Gap: Advancing service management in the hospitality and tourism industry amidst the AI revolution
Anna S. Mattila, Laurie Wu, Peihao Wang
Journal of Hospitality and Tourism Management (2025) Vol. 62, pp. 237-245
Closed Access
The Interaction Quality of AI and User Acceptance: The Chain Mediation Effect of Psychological Distance and Trust
雅萍 林
Advances in Psychology (2025) Vol. 15, Iss. 02, pp. 47-57
Closed Access
Bildung nach Maß: Ein Ansatz zur Adaption von Lerntexten durch generative Künstliche Intelligenz
Daniel Stattkus, Laura Hein, Oliver Thomas
HMD Praxis der Wirtschaftsinformatik (2025)
Open Access
Revolutionizing Business Models with Generative Ai
Sen Li, Xinying Qu, Rahul R. Divekar
(2025)
Closed Access
Editorial: Reshaping the world through customer and actor engagement
Matthew Alexander, Jaylan Azer, Jodie Conduit
Journal of Service Theory and Practice (2025) Vol. 35, Iss. 2, pp. 165-170
Closed Access
Generative AI vs. humans in online hotel review management: A Task-Technology Fit perspective
Huihui Zhang, Zheng Xiang, F. Zach
Tourism Management (2025) Vol. 110, pp. 105187-105187
Closed Access
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