OpenAlex is a bibliographic catalogue of scientific papers, authors and institutions accessible in open access mode, named after the Library of Alexandria. It's citation coverage is excellent and I hope you will find utility in this listing of citing articles!
If you click the article title, you'll navigate to the article, as listed in CrossRef. If you click the Open Access links, you'll navigate to the "best Open Access location". Clicking the citation count will open this listing for that article. Lastly at the bottom of the page, you'll find basic pagination options.
Requested Article:
Automation and AI-Enabled Customer Journey: A Bibliometric Analysis
Jyoti Rana, Ruchi Jain, K. C. Santosh
Vision The Journal of Business Perspective (2023)
Closed Access | Times Cited: 5
Jyoti Rana, Ruchi Jain, K. C. Santosh
Vision The Journal of Business Perspective (2023)
Closed Access | Times Cited: 5
Showing 5 citing articles:
Utility and Acceptability of AI-Enabled Chatbots on the Online Customer Journey in E-Retailing
Jyoti Rana, Ruchi Jain, Vibha Nehra
International Journal of Computing and Digital Systems (2024) Vol. 15, Iss. 1, pp. 323-335
Open Access | Times Cited: 4
Jyoti Rana, Ruchi Jain, Vibha Nehra
International Journal of Computing and Digital Systems (2024) Vol. 15, Iss. 1, pp. 323-335
Open Access | Times Cited: 4
Online chat encounters: Satisfying customers through dialogical interaction
Judith Anne Garretson Folse, Dora E. Bock, Stephanie M. Mangus, et al.
Journal of Business Research (2025) Vol. 190, pp. 115197-115197
Closed Access
Judith Anne Garretson Folse, Dora E. Bock, Stephanie M. Mangus, et al.
Journal of Business Research (2025) Vol. 190, pp. 115197-115197
Closed Access
The Power of Customer Journey Mapping with Artificial Intelligence: A Case Study Method
Ioseb Gabelaia, Kakhaber Djakeli, Jeffery W. McElroy
Lecture notes in networks and systems (2025), pp. 244-257
Closed Access
Ioseb Gabelaia, Kakhaber Djakeli, Jeffery W. McElroy
Lecture notes in networks and systems (2025), pp. 244-257
Closed Access
Unravelling the customer journey: A conceptual framework and research agenda
Cristina Mele, Linda D. Hollebeek, Irene Di Bernardo, et al.
Technological Forecasting and Social Change (2024) Vol. 211, pp. 123916-123916
Open Access | Times Cited: 1
Cristina Mele, Linda D. Hollebeek, Irene Di Bernardo, et al.
Technological Forecasting and Social Change (2024) Vol. 211, pp. 123916-123916
Open Access | Times Cited: 1
The Effect of Digital Business Strategy on Improving Customer Journey: Evidence from Users of Virtual Reality Platforms
Mohammad Abd Al-Hassan Ajmi Al-Eabodi, Ammar Abdulameer Ali Zwain
Lecture notes in networks and systems (2023), pp. 212-222
Closed Access | Times Cited: 1
Mohammad Abd Al-Hassan Ajmi Al-Eabodi, Ammar Abdulameer Ali Zwain
Lecture notes in networks and systems (2023), pp. 212-222
Closed Access | Times Cited: 1
