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OpenAlex Citation Counts

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OpenAlex is a bibliographic catalogue of scientific papers, authors and institutions accessible in open access mode, named after the Library of Alexandria. It's citation coverage is excellent and I hope you will find utility in this listing of citing articles!

If you click the article title, you'll navigate to the article, as listed in CrossRef. If you click the Open Access links, you'll navigate to the "best Open Access location". Clicking the citation count will open this listing for that article. Lastly at the bottom of the page, you'll find basic pagination options.

Requested Article:

Customer Engagement
Roderick J. Brodie, Linda D. Hollebeek, Biljana Jurić, et al.
Journal of Service Research (2011) Vol. 14, Iss. 3, pp. 252-271
Closed Access | Times Cited: 2961

Showing 1-25 of 2961 citing articles:

Understanding Customer Experience Throughout the Customer Journey
Katherine N. Lemon, Peter C. Verhoef
Journal of Marketing (2016) Vol. 80, Iss. 6, pp. 69-96
Open Access | Times Cited: 3967
Consumer engagement in a virtual brand community: An exploratory analysis
Roderick J. Brodie, Ana Ilić, Biljana Jurić, et al.
Journal of Business Research (2011) Vol. 66, Iss. 1, pp. 105-114
Closed Access | Times Cited: 2859
Consumer Brand Engagement in Social Media: Conceptualization, Scale Development and Validation
Linda D. Hollebeek, Mark S. Glynn, Roderick J. Brodie
Journal of Interactive Marketing (2014) Vol. 28, Iss. 2, pp. 149-165
Closed Access | Times Cited: 2571
Customer engagement: the construct, antecedents, and consequences
Anita Pansari, Vikas Kumar
Journal of the Academy of Marketing Science (2016) Vol. 45, Iss. 3, pp. 294-311
Closed Access | Times Cited: 1425
Exploring customer brand engagement: definition and themes
Linda D. Hollebeek
Journal of Strategic Marketing (2011) Vol. 19, Iss. 7, pp. 555-573
Closed Access | Times Cited: 1184
Service-dominant logic 2025
Stephen L. Vargo, Robert F. Lusch
International Journal of Research in Marketing (2016) Vol. 34, Iss. 1, pp. 46-67
Closed Access | Times Cited: 1078
Consumer engagement in online brand communities: a social media perspective
Laurence Dessart, Cleopatra Veloutsou, Anna Morgan‐Thomas
Journal of Product & Brand Management (2015) Vol. 24, Iss. 1, pp. 28-42
Closed Access | Times Cited: 1029
The Role of Customer Engagement Behavior in Value Co-Creation
Elina Jaakkola, Matthew Alexander
Journal of Service Research (2014) Vol. 17, Iss. 3, pp. 247-261
Open Access | Times Cited: 1016
Competitive Advantage through Engagement
V. Kumar, Anita Pansari
Journal of Marketing Research (2015) Vol. 53, Iss. 4, pp. 497-514
Closed Access | Times Cited: 988
What We Know and Don't Know About Online Word-of-Mouth: A Review and Synthesis of the Literature
Robert Allen King, Pradeep Racherla, Victoria D. Bush
Journal of Interactive Marketing (2014) Vol. 28, Iss. 3, pp. 167-183
Closed Access | Times Cited: 924
Customer engagement in a Facebook brand community
Johanna Gummerus, Veronica Liljander, Emil Alexander Weman, et al.
Management Research Review (2012) Vol. 35, Iss. 9, pp. 857-877
Closed Access | Times Cited: 894
Toward a theory of customer engagement marketing
Colleen M. Harmeling, Jordan W. Moffett, Mark J. Arnold, et al.
Journal of the Academy of Marketing Science (2016) Vol. 45, Iss. 3, pp. 312-335
Closed Access | Times Cited: 878
S-D logic–informed customer engagement: integrative framework, revised fundamental propositions, and application to CRM
Linda D. Hollebeek, Rajendra K. Srivastava, Tom Chen
Journal of the Academy of Marketing Science (2016) Vol. 47, Iss. 1, pp. 161-185
Closed Access | Times Cited: 798
Digital transformation and customer value creation in Made in Italy SMEs: A dynamic capabilities perspective
Michela Matarazzo, Lara Penco, Giorgia Profumo, et al.
Journal of Business Research (2020) Vol. 123, pp. 642-656
Closed Access | Times Cited: 786
Managing Customer Relationships in the Social Media Era: Introducing the Social CRM House
Edward C. Malthouse, Michael Haenlein, Bernd Skiera, et al.
Journal of Interactive Marketing (2013) Vol. 27, Iss. 4, pp. 270-280
Closed Access | Times Cited: 715
How live streaming influences purchase intentions in social commerce: An IT affordance perspective
Yuan Sun, Xiang Shao, Xiaotong Li, et al.
Electronic Commerce Research and Applications (2019) Vol. 37, pp. 100886-100886
Closed Access | Times Cited: 699
Customer engagement with tourism social media brands
Paul Harrigan, Uwana Evers, Morgan P. Miles, et al.
Tourism Management (2016) Vol. 59, pp. 597-609
Closed Access | Times Cited: 695
Managing brands and customer engagement in online brand communities
Jochen Wirtz, Anouk Den Ambtman, Josée Bloemer, et al.
Journal of service management (2013) Vol. 24, Iss. 3, pp. 223-244
Open Access | Times Cited: 661
Actor engagement as a microfoundation for value co-creation
Kaj Storbacka, Roderick J. Brodie, Tilo Böhmann, et al.
Journal of Business Research (2016) Vol. 69, Iss. 8, pp. 3008-3017
Closed Access | Times Cited: 659
Digital Content Marketing's Role in Fostering Consumer Engagement, Trust, and Value: Framework, Fundamental Propositions, and Implications
Linda D. Hollebeek, Keith Macky
Journal of Interactive Marketing (2018) Vol. 45, Iss. 1, pp. 27-41
Closed Access | Times Cited: 642
A Generalized Multidimensional Scale for Measuring Customer Engagement
Shiri D. Vivek, Sharon E. Beatty, Vivek Dalela, et al.
The Journal of Marketing Theory and Practice (2014) Vol. 22, Iss. 4, pp. 401-420
Closed Access | Times Cited: 627
How to transform consumers into fans of your brand
Benedikt Jahn, Werner H. Kunz
Journal of service management (2012) Vol. 23, Iss. 3, pp. 344-361
Closed Access | Times Cited: 599
Social media marketing strategy: definition, conceptualization, taxonomy, validation, and future agenda
Fangfang Li, Jorma Larimo, Leonidas C. Leonidou
Journal of the Academy of Marketing Science (2020) Vol. 49, Iss. 1, pp. 51-70
Open Access | Times Cited: 582
Social media engagement behaviour: a uses and gratifications perspective
Rebecca Dolan, Jodie Conduit, John Fahy, et al.
Journal of Strategic Marketing (2015) Vol. 24, Iss. 3-4, pp. 261-277
Open Access | Times Cited: 578
What is co-creation? An interactional creation framework and its implications for value creation
Venkat Ramaswamy, Kerimcan Ozcan
Journal of Business Research (2017) Vol. 84, pp. 196-205
Closed Access | Times Cited: 561
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