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OpenAlex Citation Counts

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OpenAlex is a bibliographic catalogue of scientific papers, authors and institutions accessible in open access mode, named after the Library of Alexandria. It's citation coverage is excellent and I hope you will find utility in this listing of citing articles!

If you click the article title, you'll navigate to the article, as listed in CrossRef. If you click the Open Access links, you'll navigate to the "best Open Access location". Clicking the citation count will open this listing for that article. Lastly at the bottom of the page, you'll find basic pagination options.

Requested Article:

The Role of Customer Engagement Behavior in Value Co-Creation
Elina Jaakkola, Matthew Alexander
Journal of Service Research (2014) Vol. 17, Iss. 3, pp. 247-261
Open Access | Times Cited: 1016

Showing 1-25 of 1016 citing articles:

Setting the future of digital and social media marketing research: Perspectives and research propositions
Yogesh K. Dwivedi, Elvira Ismagilova, David L. Hughes, et al.
International Journal of Information Management (2020) Vol. 59, pp. 102168-102168
Open Access | Times Cited: 1743
Toward a theory of customer engagement marketing
Colleen M. Harmeling, Jordan W. Moffett, Mark J. Arnold, et al.
Journal of the Academy of Marketing Science (2016) Vol. 45, Iss. 3, pp. 312-335
Closed Access | Times Cited: 878
S-D logic–informed customer engagement: integrative framework, revised fundamental propositions, and application to CRM
Linda D. Hollebeek, Rajendra K. Srivastava, Tom Chen
Journal of the Academy of Marketing Science (2016) Vol. 47, Iss. 1, pp. 161-185
Closed Access | Times Cited: 798
Digital transformation and customer value creation in Made in Italy SMEs: A dynamic capabilities perspective
Michela Matarazzo, Lara Penco, Giorgia Profumo, et al.
Journal of Business Research (2020) Vol. 123, pp. 642-656
Closed Access | Times Cited: 786
Actor engagement as a microfoundation for value co-creation
Kaj Storbacka, Roderick J. Brodie, Tilo Böhmann, et al.
Journal of Business Research (2016) Vol. 69, Iss. 8, pp. 3008-3017
Closed Access | Times Cited: 659
Social media marketing strategy: definition, conceptualization, taxonomy, validation, and future agenda
Fangfang Li, Jorma Larimo, Leonidas C. Leonidou
Journal of the Academy of Marketing Science (2020) Vol. 49, Iss. 1, pp. 51-70
Open Access | Times Cited: 582
Social media engagement behaviour: a uses and gratifications perspective
Rebecca Dolan, Jodie Conduit, John Fahy, et al.
Journal of Strategic Marketing (2015) Vol. 24, Iss. 3-4, pp. 261-277
Open Access | Times Cited: 578
What is co-creation? An interactional creation framework and its implications for value creation
Venkat Ramaswamy, Kerimcan Ozcan
Journal of Business Research (2017) Vol. 84, pp. 196-205
Closed Access | Times Cited: 561
A triadic framework for collaborative consumption (CC): Motives, activities and resources & capabilities of actors
Sabine Benoit, Thomas L. Baker, Ruth N. Bolton, et al.
Journal of Business Research (2017) Vol. 79, pp. 219-227
Open Access | Times Cited: 491
Shopping in the digital world: Examining customer engagement through augmented reality mobile applications
Graeme McLean, Alan Wilson
Computers in Human Behavior (2019) Vol. 101, pp. 210-224
Open Access | Times Cited: 482
Capturing consumer engagement: duality, dimensionality and measurement
Laurence Dessart, Cleopatra Veloutsou, Anna Morgan‐Thomas
Journal of Marketing Management (2016) Vol. 32, Iss. 5-6, pp. 399-426
Open Access | Times Cited: 478
The dynamic effect of interactivity on customer engagement behavior through tie strength: Evidence from live streaming commerce platforms
Kai Kang, Jinxuan Lu, Lingyun Guo, et al.
International Journal of Information Management (2020) Vol. 56, pp. 102251-102251
Closed Access | Times Cited: 455
Influence of customer engagement with company social networks on stickiness: Mediating effect of customer value creation
Mingli Zhang, Lingyun Guo, Mu Hu, et al.
International Journal of Information Management (2016) Vol. 37, Iss. 3, pp. 229-240
Closed Access | Times Cited: 454
Utilizing customer knowledge in innovation: antecedents and impact of customer involvement on new product performance
Anna Shaojie Cui, Fang Wu
Journal of the Academy of Marketing Science (2015) Vol. 44, Iss. 4, pp. 516-538
Closed Access | Times Cited: 443
Customer engagement in service
V. Kumar, Bharath Rajan, Shaphali Gupta, et al.
Journal of the Academy of Marketing Science (2017) Vol. 47, Iss. 1, pp. 138-160
Closed Access | Times Cited: 399
Customer Effort in Value Cocreation Activities
Jill Sweeney, Tracey S. Danaher, Janet R. McColl‐Kennedy
Journal of Service Research (2015) Vol. 18, Iss. 3, pp. 318-335
Closed Access | Times Cited: 377
Service experience co-creation: conceptualization, implications, and future research directions
Elina Jaakkola, Anu Helkkula, Leena Aarikka‐Stenroos
Journal of service management (2015) Vol. 26, Iss. 2, pp. 182-205
Closed Access | Times Cited: 373
See now, act now: How to interact with customers to enhance social commerce engagement?
Jiaolong Xue, Xinjian Liang, Tao Xie, et al.
Information & Management (2020) Vol. 57, Iss. 6, pp. 103324-103324
Closed Access | Times Cited: 297
Customer engagement behaviours in social media: capturing innovation opportunities
Jamie Carlson, Mohammad M. Rahman, Ranjit Voola, et al.
Journal of Services Marketing (2018) Vol. 32, Iss. 1, pp. 83-94
Open Access | Times Cited: 290
Customer engagement in the service context: An empirical investigation of the construct, its antecedents and consequences
Jamid Ul Islam, Linda D. Hollebeek, Zillur Rahman, et al.
Journal of Retailing and Consumer Services (2019) Vol. 50, pp. 277-285
Closed Access | Times Cited: 283
Customer engagement and online reviews
Rakhi Thakur
Journal of Retailing and Consumer Services (2017) Vol. 41, pp. 48-59
Closed Access | Times Cited: 277
An investigation into gamification as a customer engagement experience environment
Tracy Harwood, Tony Garry
Journal of Services Marketing (2015) Vol. 29, Iss. 6/7, pp. 533-546
Closed Access | Times Cited: 273
Actor Engagement in Networks: Defining the Conceptual Domain
Roderick J. Brodie, Julia A. Fehrer, Elina Jaakkola, et al.
Journal of Service Research (2019) Vol. 22, Iss. 2, pp. 173-188
Open Access | Times Cited: 271
Social media engagement: a model of antecedents and relational outcomes
Laurence Dessart
Journal of Marketing Management (2017), pp. 1-25
Open Access | Times Cited: 270
Customer engagement behaviors: The role of service convenience, fairness and quality
Sanjit Kumar Roy, Vaibhav Shekhar, Walfried M. Lassar, et al.
Journal of Retailing and Consumer Services (2018) Vol. 44, pp. 293-304
Closed Access | Times Cited: 270
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