Open Access Helper

OpenAlex Citation Counts

OpenAlex Citations Logo

OpenAlex is a bibliographic catalogue of scientific papers, authors and institutions accessible in open access mode, named after the Library of Alexandria. It's citation coverage is excellent and I hope you will find utility in this listing of citing articles!

If you click the article title, you'll navigate to the article, as listed in CrossRef. If you click the Open Access links, you'll navigate to the "best Open Access location". Clicking the citation count will open this listing for that article. Lastly at the bottom of the page, you'll find basic pagination options.

Requested Article:

Managing the Bright and Dark Sides of Status Endowment in Hierarchical Loyalty Programs
Andreas Eggert, Lena Steinhoff, Ina Garnefeld
Journal of Service Research (2015) Vol. 18, Iss. 2, pp. 210-228
Closed Access | Times Cited: 70

Showing 1-25 of 70 citing articles:

Three decades of research on loyalty programs: A literature review and future research agenda
Yanyan Chen, Timo Mandler, Lars Meyer‐Waarden
Journal of Business Research (2020) Vol. 124, pp. 179-197
Closed Access | Times Cited: 154
Dealing with customer incivility: The effects of managerial support on employee psychological well-being and quality-of-life
Melissa A. Baker, Kawon Kim
International Journal of Hospitality Management (2020) Vol. 87, pp. 102503-102503
Closed Access | Times Cited: 109
An emerging theory of loyalty program dynamics
Jisu J. Kim, Lena Steinhoff, Robert W. Palmatier
Journal of the Academy of Marketing Science (2020) Vol. 49, Iss. 1, pp. 71-95
Closed Access | Times Cited: 83
Delight and the grateful customer: beyond joy and surprise
Joan Ball, Donald C. Barnes
Journal of Service Theory and Practice (2017) Vol. 27, Iss. 1, pp. 250-269
Closed Access | Times Cited: 62
Loyalty programs, loyalty engagement and customer engagement with the company brand: Consumer-centric behavioral psychology insights from three industries
Lars Meyer‐Waarden, Johan Bruwer, Jean-Philippe Galan
Journal of Retailing and Consumer Services (2022) Vol. 71, pp. 103212-103212
Closed Access | Times Cited: 36
“Look me in the eye, customer”: How do face-to-face interactions in peer-to-peer sharing economy services affect customers’ misbehavior concealment intentions?
Edna Ozuna, Lena Steinhoff
Journal of Business Research (2024) Vol. 177, pp. 114582-114582
Open Access | Times Cited: 6
The similar versus divergent effects of pride and happiness on the effectiveness of loyalty programs
Felix Septianto, Jake An, Tung Moi Chiew, et al.
Journal of Business Research (2019) Vol. 99, pp. 12-22
Closed Access | Times Cited: 47
Customer inertia marketing
Conor M. Henderson, Lena Steinhoff, Colleen M. Harmeling, et al.
Journal of the Academy of Marketing Science (2020) Vol. 49, Iss. 2, pp. 350-373
Closed Access | Times Cited: 43
40 years of loyalty programs: how effective are they? Generalizations from a meta-analysis
Alex Belli, Anne-Maree O’Rourke, François A. Carrillat, et al.
Journal of the Academy of Marketing Science (2021) Vol. 50, Iss. 1, pp. 147-173
Closed Access | Times Cited: 40
When and why Language Assertiveness Affects Online Review Persuasion
Huiling Huang, Stephanie Q. Liu, Zhi Lu
Journal of Hospitality & Tourism Research (2022) Vol. 47, Iss. 6, pp. 988-1016
Closed Access | Times Cited: 24
Is It My Luck or Loyalty? The Role of Culture on Customer Preferences for Loyalty Reward Types
YooHee Hwang, Anna S. Mattila
Journal of Travel Research (2017) Vol. 57, Iss. 6, pp. 769-778
Closed Access | Times Cited: 42
The double-edge effect of retailers’ cause-related marketing
Aïda Mimouni Chaabane, Béatrice Parguel
International Journal of Retail & Distribution Management (2016) Vol. 44, Iss. 6, pp. 607-626
Closed Access | Times Cited: 41
Feeling Manipulated: How Tip Request Sequence Impacts Customers and Service Providers?
Nathan B. Warren, Sara Hanson, Hong Yuan
Journal of Service Research (2020) Vol. 24, Iss. 1, pp. 66-83
Closed Access | Times Cited: 34
Unravelling customer gratitude: navigating the literature and paving the way forward with the TCCM framework
Karan Grover, Garima
International Review on Public and Nonprofit Marketing (2024)
Closed Access | Times Cited: 4
The influence of a “green” loyalty program on service encounter satisfaction
Stephanie Q. Liu, Anna S. Mattila
Journal of Services Marketing (2016) Vol. 30, Iss. 6, pp. 576-585
Closed Access | Times Cited: 37
Goal achievement, subsequent user effort and the moderating role of goal difficulty
Dominik Gutt, Tobias von Rechenberg, Dennis Kundisch
Journal of Business Research (2018) Vol. 106, pp. 277-287
Closed Access | Times Cited: 33
I Earn It, But They Just Get It: Loyalty Program Customer Reactions to Unearned Preferential Treatment in the Social Servicescape
Youngsun Sean Kim, Melissa A. Baker
Cornell Hospitality Quarterly (2019) Vol. 61, Iss. 1, pp. 84-97
Closed Access | Times Cited: 27
Unintended negative consequences of loyalty programs: endowed vs earned loyalty
Melissa A. Baker, Tiffany S. Legendre
Journal of Services Marketing (2020) Vol. 35, Iss. 2, pp. 210-221
Closed Access | Times Cited: 26
Consumer psychological reactance to coalition loyalty program: price-consciousness as a moderator
Hsin Hsin Chang, Kit Hong Wong
Service Business (2017) Vol. 12, Iss. 2, pp. 379-402
Closed Access | Times Cited: 27
What Role Does Patient Gratitude Play in the Relationship Between Relationship Quality and Patient Loyalty?
Chih–Hsuan Huang, Hsin‐Hung Wu, Yii-Ching Lee, et al.
INQUIRY The Journal of Health Care Organization Provision and Financing (2019) Vol. 56
Open Access | Times Cited: 23
Loyalty programs as travel companions: Complementary service features across customer journey stages
Lena Steinhoff, Marcellis M. Zondag
Journal of Business Research (2021) Vol. 129, pp. 70-82
Closed Access | Times Cited: 19
Effect of introducing virtual community and community group buying on customer’s perceived value and loyalty behavior: A convenience store-based perspective
Xiaoyu Xu, Zhineng Hu
Frontiers in Psychology (2022) Vol. 13
Open Access | Times Cited: 14
“Make me feel special”: Are hierarchical loyalty programs a panacea for all brands? The role of brand concept
Aïda Mimouni Chaabane, Virginie Pez
Journal of Retailing and Consumer Services (2017) Vol. 38, pp. 108-117
Closed Access | Times Cited: 24
Loyalty Programs: Current Insights, Research Challenges, and Emerging Trends
Tammo H.A. Bijmolt, Peter C. Verhoef
International series in management science/operations research/International series in operations research & management science (2017), pp. 143-165
Closed Access | Times Cited: 24
Cause-related marketing: an exploration of new avenues through conjoint analysis
Kushagra Kulshreshtha, Naval Bajpai, Vikas Tripathi, et al.
Benchmarking An International Journal (2019) Vol. 26, Iss. 6, pp. 2017-2050
Closed Access | Times Cited: 22
Page 1 - Next Page

Scroll to top