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OpenAlex Citation Counts

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OpenAlex is a bibliographic catalogue of scientific papers, authors and institutions accessible in open access mode, named after the Library of Alexandria. It's citation coverage is excellent and I hope you will find utility in this listing of citing articles!

If you click the article title, you'll navigate to the article, as listed in CrossRef. If you click the Open Access links, you'll navigate to the "best Open Access location". Clicking the citation count will open this listing for that article. Lastly at the bottom of the page, you'll find basic pagination options.

Requested Article:

The Role of the Sales-Service Interface and Ambidexterity in the Evolving Organization
Adam Rapp, Daniel G. Bachrach, Karen Flaherty, et al.
Journal of Service Research (2016) Vol. 20, Iss. 1, pp. 59-75
Closed Access | Times Cited: 94

Showing 1-25 of 94 citing articles:

Waiting for a sales renaissance in the fourth industrial revolution: Machine learning and artificial intelligence in sales research and practice
Niladri Syam, Arun Sharma
Industrial Marketing Management (2018) Vol. 69, pp. 135-146
Closed Access | Times Cited: 645
Converging on a New Theoretical Foundation for Selling
Nathaniel N. Hartmann, Heiko Wieland, Stephen L. Vargo
Journal of Marketing (2017) Vol. 82, Iss. 2, pp. 1-18
Closed Access | Times Cited: 278
Sales profession and professionals in the age of digitization and artificial intelligence technologies: concepts, priorities, and questions
Jagdip Singh, Karen Flaherty, Ravipreet S. Sohi, et al.
Journal of Personal Selling and Sales Management (2019) Vol. 39, Iss. 1, pp. 2-22
Open Access | Times Cited: 272
Increasing resilience by creating an adaptive salesforce
Arun Sharma, Deva Rangarajan, Bert Paesbrugghe
Industrial Marketing Management (2020) Vol. 88, pp. 238-246
Closed Access | Times Cited: 110
Can’t leave it at home? The effects of personal stress on burnout and salesperson performance
Michael C. Peasley, Bryan Hochstein, Benjamin P. Britton, et al.
Journal of Business Research (2020) Vol. 117, pp. 58-70
Open Access | Times Cited: 90
Understanding the Antecedents and Consequences of Service-Sales Ambidexterity: A Motivation-Opportunity-Ability (MOA) Framework
Bilal Ahmad, Da Liu, Mirza Huzaifa Asif, et al.
Sustainability (2021) Vol. 13, Iss. 17, pp. 9675-9675
Open Access | Times Cited: 73
The microfoundations of organizational ambidexterity: A systematic review of individual ambidexterity through a multilevel framework
Eva M. Pertusa‐Ortega, José F. Molina‐Azorín, Juan José Tarı́, et al.
BRQ Business Research Quarterly (2020) Vol. 24, Iss. 4, pp. 355-371
Open Access | Times Cited: 72
The Ambidextrous Sales Force: Aligning Salesperson Polychronicity and Selling Contexts for Sales-Service Behaviors and Customer Value
Ryan Mullins, Raj Agnihotri, Zachary R. Hall
Journal of Service Research (2019) Vol. 23, Iss. 1, pp. 33-52
Open Access | Times Cited: 66
An Industry/Academic Perspective on Customer Success Management
Bryan Hochstein, Deva Rangarajan, Nick Mehta, et al.
Journal of Service Research (2020) Vol. 23, Iss. 1, pp. 3-7
Open Access | Times Cited: 58
When Sales Becomes Service: The Evolution of the Professional Selling Role and an Organic Model of Frontline Ambidexterity
Douglas E. Hughes, Jessica L. Ogilvie
Journal of Service Research (2019) Vol. 23, Iss. 1, pp. 22-32
Open Access | Times Cited: 56
Individual ambidexterity in SMEs: Towards a typology aligning the concept, antecedents and outcomes
Ting Mu, Allard C.R. van Riel, Roel Schouteten
Journal of Small Business Management (2020) Vol. 60, Iss. 2, pp. 347-378
Open Access | Times Cited: 56
Social media in B2B sales: Why and when does salesperson social media usage affect salesperson performance?
Melanie Bowen, Christine Lai-Bennejean, Alexander Haas, et al.
Industrial Marketing Management (2021) Vol. 96, pp. 166-182
Closed Access | Times Cited: 54
The state of selling & sales management research: a review and future research agenda
Adam Rapp, Lisa Beeler
The Journal of Marketing Theory and Practice (2021) Vol. 29, Iss. 1, pp. 37-50
Closed Access | Times Cited: 46
Proactive Value Co-Creation via Structural Ambidexterity: Customer Success Management and the Modularization of Frontline Roles
Bryan Hochstein, Nawar N. Chaker, Deva Rangarajan, et al.
Journal of Service Research (2021) Vol. 24, Iss. 4, pp. 601-621
Closed Access | Times Cited: 42
Customer success management, customer health, and retention in B2B industries
Bryan Hochstein, Clay M. Voorhees, Alexander B. Pratt, et al.
International Journal of Research in Marketing (2023) Vol. 40, Iss. 4, pp. 912-932
Closed Access | Times Cited: 17
Relational exchanges in the sales domain: A review and research agenda through the lens of commitment-trust theory of relationship marketing
Vishag Badrinarayanan, Indu Ramachandran
Journal of Business Research (2024) Vol. 177, pp. 114644-114644
Closed Access | Times Cited: 6
People, Process, and Performance: Setting an agenda for sales enablement research
Deva Rangarajan, Riley Dugan, Maria Rouziou, et al.
Journal of Personal Selling and Sales Management (2020) Vol. 40, Iss. 3, pp. 213-220
Closed Access | Times Cited: 49
It is all in good humor? Examining the impact of salesperson evaluations of leader humor on salesperson job satisfaction and job stress
Paolo Guenzi, Deva Rangarajan, Nawar N. Chaker, et al.
Journal of Personal Selling and Sales Management (2019) Vol. 39, Iss. 4, pp. 352-369
Closed Access | Times Cited: 44
Service-Sales Ambidexterity: Evidence, Practice, and Opportunities for Future Research
Ko de Ruyter, Debbie Keeling, Ting Yu
Journal of Service Research (2019) Vol. 23, Iss. 1, pp. 13-21
Open Access | Times Cited: 43
Marketing-sales-service interface and social media marketing influence on B2B sales process
Chris I. Enyinda, Abdullah Promise Opute, Akinola Fadahunsi, et al.
Journal of Business and Industrial Marketing (2020) Vol. 36, Iss. 6, pp. 990-1009
Closed Access | Times Cited: 42
Does service-sales ambidexterity matter in business-to-business service recovery? A perspective through salesforce control system
Bilal Ahmad, Da Liu, Naeem Akhtar, et al.
Industrial Marketing Management (2022) Vol. 102, pp. 351-363
Closed Access | Times Cited: 27
Personal selling and the purchasing function: where do we go from here?
Bert Paesbrugghe, Arun Sharma, Deva Rangarajan, et al.
Journal of Personal Selling and Sales Management (2018) Vol. 38, Iss. 1, pp. 123-143
Closed Access | Times Cited: 43
Not Some Random Agent
Samantha Reig, Michal Luria, Janet Z. Wang, et al.
(2020), pp. 289-297
Open Access | Times Cited: 35
Control mechanisms, management orientations, and the creativity of service employees: Symmetric and asymmetric modeling
Filipe Coelho, Heiner Evanschitzky, Carlos M.P. Sousa, et al.
Journal of Business Research (2020) Vol. 132, pp. 753-764
Open Access | Times Cited: 33
How and when frontline employees’ resilience drives service-sales ambidexterity: the role of cognitive flexibility and leadership humility
Keo Mony Sok, Phyra Sok, Yelena Tsarenko, et al.
European Journal of Marketing (2021) Vol. 55, Iss. 11, pp. 2965-2987
Closed Access | Times Cited: 28
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