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OpenAlex Citation Counts

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OpenAlex is a bibliographic catalogue of scientific papers, authors and institutions accessible in open access mode, named after the Library of Alexandria. It's citation coverage is excellent and I hope you will find utility in this listing of citing articles!

If you click the article title, you'll navigate to the article, as listed in CrossRef. If you click the Open Access links, you'll navigate to the "best Open Access location". Clicking the citation count will open this listing for that article. Lastly at the bottom of the page, you'll find basic pagination options.

Requested Article:

Harvesting Online Reviews to Identify the Competitor Set in a Service Business: Evidence From the Hotel Industry
Fei Ye, Qian Xia, Minhao Zhang, et al.
Journal of Service Research (2020) Vol. 25, Iss. 2, pp. 301-327
Open Access | Times Cited: 33

Showing 1-25 of 33 citing articles:

Customer Emotions in Service Robot Encounters: A Hybrid Machine-Human Intelligence Approach
Raffaele Filieri, Zhibin Lin, Yulei Li, et al.
Journal of Service Research (2022) Vol. 25, Iss. 4, pp. 614-629
Open Access | Times Cited: 84
Determining directions of service quality management using online review mining with interpretable machine learning
Jongkyung Shin, Junegak Joung, Chiehyeon Lim
International Journal of Hospitality Management (2024) Vol. 118, pp. 103684-103684
Open Access | Times Cited: 13
Quantifying risk of service failure in customer complaints: A textual analysis-based approach
Wenyan Song, Rong Wan, Yuqi Tang
Advanced Engineering Informatics (2024) Vol. 60, pp. 102377-102377
Closed Access | Times Cited: 7
Artificial intelligence, virtual and augmented reality, social media, online reviews, and influencers: a review of how service businesses use promotional devices and future research directions
Shu‐Chuan Chu, Mark Yi‐Cheon Yim, Juan Mundel
International Journal of Advertising (2024), pp. 1-31
Closed Access | Times Cited: 6
Personalized travel recommendation: a hybrid method with collaborative filtering and social network analysis
Jia-Li Chang, Hui Li, Jian-Wu Bi
Current Issues in Tourism (2021) Vol. 25, Iss. 14, pp. 2338-2356
Closed Access | Times Cited: 34
Daily online review sentiment and hotel performance
Juan Luis Nicolau, Zheng Xiang, Dan Wang
International Journal of Contemporary Hospitality Management (2023) Vol. 36, Iss. 3, pp. 790-811
Open Access | Times Cited: 14
Content Analysis of Consumer Reviews on Preferred Characteristics of Accommodation Products
Jane Kathrine C. Aguirre, Marialyn B. Vicente, Jason V. Chavez, et al.
Journal of Namibian Studies History Politics Culture (2023) Vol. 33
Open Access | Times Cited: 12
Reducing the Bias in Online Reviews Using Propensity Score Adjustment
Saram Han, Daria Mikhailova
Cornell Hospitality Quarterly (2024) Vol. 65, Iss. 4, pp. 429-441
Closed Access | Times Cited: 4
Insights into your advantages: Hotel competitiveness evaluation considering competitor identification
Mingyang Li, Yu-Mei Ma
Tourism Management (2025) Vol. 109, pp. 105152-105152
Closed Access
How to boost e-commerce for poverty alleviation? A perspective on competitiveness analysis using online reviews
Jie Wu, Junming Zhang, Narisa Zhao
Electronic Commerce Research (2023)
Closed Access | Times Cited: 10
Shaping Social Media Analytics in the Pursuit of Organisational Agility: A Real Options Theory Perspective
Minhao Zhang, Yichuan Wang, Hossein Olya
Tourism Management (2021) Vol. 88, pp. 104415-104415
Open Access | Times Cited: 19
Key preferences of tourists during COVID-19 pandemic in luxury hotels: Evidence from qualitative data
Tanveer Kajla, Sahil Raj, Sharad Sharma, et al.
Tourism and Hospitality Research (2022) Vol. 22, Iss. 4, pp. 473-487
Closed Access | Times Cited: 11
How to respond to negative online reviews: language style matters
Shu Zhang, Lixun Su, Weiling Zhuang, et al.
Journal of Service Theory and Practice (2024) Vol. 34, Iss. 4, pp. 598-620
Closed Access | Times Cited: 2
Impacts of Online Reviews on Brick-and-Mortar Stores’ Omnichannel Retail Strategy
Fei Ye, Lunhai Liang, Yang Tong
IEEE Transactions on Engineering Management (2022) Vol. 71, pp. 2549-2560
Closed Access | Times Cited: 9
Unifying Star Ratings and Text Reviews in Linguistic Terms for Product Competitiveness Analysis Based on Stochastic Dominance
Huchang Liao, Jiayi Wang, Zeshui Xu
IEEE Transactions on Computational Social Systems (2023) Vol. 11, Iss. 3, pp. 3678-3690
Closed Access | Times Cited: 4
A decision-making framework in family-owned hotels for evaluating and selecting suppliers and strategic partners
Mehdi Tajpour, Fatemeh Dekamini, Farzaneh madadpour, et al.
Journal of Family Business Management (2024) Vol. 14, Iss. 6, pp. 1084-1098
Closed Access | Times Cited: 1
Voice of the Professional: Acquiring competitive intelligence from large-scale professional generated contents
Yang Qian, Haifeng Ling, Xiangrui Meng, et al.
Journal of Business Research (2024) Vol. 180, pp. 114719-114719
Closed Access | Times Cited: 1
An Inconvenient Truth: Understanding Service Inconvenience in Digital Platforms
Natalia Amat‐Lefort, Stuart J. Barnes
Journal of Service Research (2024)
Open Access | Times Cited: 1
Dynamics of agglomeration and competition in the hotel industry: A geographically weighted regression analysis based on an analytical hierarchy process and geographic information systems (GIS) data
María D. Illescas-Manzano, S. Martínez, Gema M. Marín-Carrillo, et al.
Oeconomia Copernicana (2023) Vol. 14, Iss. 1, pp. 213-252
Open Access | Times Cited: 3
This is what’s in store for you: How online social learning affects product positioning
Feng Li, Timon C. Du, Ying Wei
Transportation Research Part E Logistics and Transportation Review (2023) Vol. 179, pp. 103317-103317
Closed Access | Times Cited: 2
Policy Recommendations for Promoting Touristic Attractivity from Local Government Perspective in Innovative Environments
Manuel Pedro Rodríguez Bolívar, Fabiana Roberto, Rosa Lombardi
Lecture notes in computer science (2021), pp. 193-204
Closed Access | Times Cited: 4
Why Are User-Generated Contents So Varied? An Explanation Based on Variety-Seeking Theory and Topic Modeling
Weilin Xiang, Yongbin Ma, Dewen Liu, et al.
Frontiers in Psychology (2022) Vol. 13
Open Access | Times Cited: 3
Consumer Click Responses to Paid Ad Set Strategies of Search Platforms
Cheng Ming, Zhen Zhu
Cornell Hospitality Quarterly (2024)
Closed Access
Consumer’s Cognitive and Affective Perceptions of Artificial Intelligence (AI) in Social Media: Topic Modelling Approach
Sohaib Mohanna
Deleted Journal (2024) Vol. 20, Iss. 3, pp. 1317-1326
Open Access
Sequential framework for analyzing mobile click-through decision in online travel agency with user digital footprints
Hongming Gao, Deng Di, Hongwei Liu, et al.
Information Technology & Tourism (2024) Vol. 26, Iss. 4, pp. 679-709
Closed Access
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