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OpenAlex Citation Counts

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OpenAlex is a bibliographic catalogue of scientific papers, authors and institutions accessible in open access mode, named after the Library of Alexandria. It's citation coverage is excellent and I hope you will find utility in this listing of citing articles!

If you click the article title, you'll navigate to the article, as listed in CrossRef. If you click the Open Access links, you'll navigate to the "best Open Access location". Clicking the citation count will open this listing for that article. Lastly at the bottom of the page, you'll find basic pagination options.

Requested Article:

Transformative Service Initiatives: Enabling Access and Overcoming Barriers for People Experiencing Vulnerability
Silke Boenigk, Aaron A. Kreimer, Annika Becker, et al.
Journal of Service Research (2021) Vol. 24, Iss. 4, pp. 542-562
Open Access | Times Cited: 62

Showing 1-25 of 62 citing articles:

Service Research Priorities: Designing Sustainable Service Ecosystems
Joy M. Field, Darima Fotheringham, Mahesh Subramony, et al.
Journal of Service Research (2021) Vol. 24, Iss. 4, pp. 462-479
Open Access | Times Cited: 130
It is Really Not a Game: An Integrative Review of Gamification for Service Research
Robert Ciuchita, Jonas Heller, Sarah Köcher, et al.
Journal of Service Research (2022) Vol. 26, Iss. 1, pp. 3-20
Open Access | Times Cited: 49
Service Robots in Long-Term Care: A Consumer-Centric View
Eva Kipnis, Fraser McLeay, Anthony Grimes, et al.
Journal of Service Research (2022) Vol. 25, Iss. 4, pp. 667-685
Open Access | Times Cited: 48
Healing the Digital Divide With Digital Inclusion: Enabling Human Capabilities
Raymond P. Fisk, Andrew S. Gallan, Alison M. Joubert, et al.
Journal of Service Research (2022) Vol. 26, Iss. 4, pp. 542-559
Open Access | Times Cited: 45
Customer Engagement in Utilitarian vs. Hedonic Service Contexts
Jenna Adriana Maeve Barrett, Elina Jaakkola, Jonas Heller, et al.
Journal of Service Research (2024)
Open Access | Times Cited: 11
Looking forward to it! Exploring the role of temporal landmarks and anticipation for well-being in constrained extended service encounters
Alexandra Zimbatu, Amanda Beatson, Evonne Miller, et al.
Journal of Service Theory and Practice (2025)
Closed Access | Times Cited: 1
From theory to practice: a collaborative approach to social impact measurement and communication
Linda Alkire, Laura Hesse, Amir Raki, et al.
European Journal of Marketing (2025)
Closed Access | Times Cited: 1
Transformative Services and Systemic Well‐Being—Towards a Better Understanding of Distinction in Service Design
Asma Bakrim, Albrecht Fritzsche
Systems Research and Behavioral Science (2025)
Closed Access | Times Cited: 1
Transformative transport services: leveraging sustainability, inclusivity, and technology through marketing management
Emmanuel Mogaji
Journal of Marketing Management (2025), pp. 1-33
Open Access | Times Cited: 1
The impact of voice assistant home devices on people with disabilities: A longitudinal study
Alessandro Diogo Vieira, Higor Leite, Ana Vitória Lachowski Volochtchuk
Technological Forecasting and Social Change (2022) Vol. 184, pp. 121961-121961
Closed Access | Times Cited: 29
Personalized Communication as a Platform for Service Inclusion? Initial Insights Into Interpersonal and AI-Based Personalization for Stigmatized Consumers
Martin Mende, Maura L. Scott, Valentina Ortiz Ubal, et al.
Journal of Service Research (2023) Vol. 27, Iss. 1, pp. 28-48
Closed Access | Times Cited: 21
Drivers and Hinderers of (Un)Sustainable Service: A Systems View
Kaisa Koskela-Huotari, Kristin Svärd, Helén Williams, et al.
Journal of Service Research (2023) Vol. 27, Iss. 1, pp. 106-123
Open Access | Times Cited: 17
Marketing inclusive banking services to financially vulnerable consumers: a service design approach
Isaac Ofori-Okyere, Farag Edghiem, Seyram Pearl Kumah
Journal of Services Marketing (2022) Vol. 37, Iss. 2, pp. 232-247
Closed Access | Times Cited: 24
Exploring interactions between commuters with disabilities and transport service providers
Emmanuel Mogaji, Nguyen Phong Nguyen
Journal of Services Marketing (2023) Vol. 37, Iss. 6, pp. 762-787
Open Access | Times Cited: 14
Botanic Garden Tourism, Social Value, Health, and Well-Being
Nicholas Catahan, Michelle Hopwood, Piumie Suraweera
Journal of Zoological and Botanical Gardens (2024) Vol. 5, Iss. 2, pp. 187-199
Open Access | Times Cited: 5
‘It's not the boogeyman’: How voice assistant technology is bridging the digital divide for older people
Higor Leite, Ian R. Hodgkinson, Ana Vitória Lachowski Volochtchuk, et al.
Technovation (2024) Vol. 136, pp. 103080-103080
Closed Access | Times Cited: 5
Hospitality as the bridge: advancing transformative service research towards human flourishing
Makarand Mody
Service Industries Journal (2023) Vol. 43, Iss. 7-8, pp. 423-453
Closed Access | Times Cited: 13
A dignity-vulnerability approach framework to maximize well-being outcomes by transformative service initiatives (TSIs)
Sertan Kabadayi, Reut Livne‐Tarandach, Michael Pirson
Journal of Services Marketing (2023) Vol. 37, Iss. 9, pp. 1151-1166
Closed Access | Times Cited: 12
Men’s transformative health service use: rethinking customer experience of vulnerability
Jacquie McGraw, Rebekah Russell‐Bennett, Katherine M. White
Journal of Services Marketing (2024) Vol. 38, Iss. 6, pp. 657-676
Closed Access | Times Cited: 4
Profiling as a Service Failure
Kristina K. Lindsey Hall, Susana Jaramillo, Melanie P. Lorenz, et al.
Journal of Service Research (2025)
Closed Access
Amplify and Advocate: Implementing a Youth Mental Health Advocacy Project, a Collaborative Rights‐Based Approach Using COM‐B, APEASE, and the Lundy Model
Alexis Carey, Maria Tibbs, Alison Warren‐Perry, et al.
Journal of Community Psychology (2025) Vol. 53, Iss. 3
Open Access
Navigating mutual vulnerability in complex services: co-designing narrative image transformative service initiatives (TSIs)
Joan Carlini
Journal of Services Marketing (2025)
Closed Access
Exploring the principle and competencies for phygital service inclusion
Harriman Samuel Saragih
Journal of Services Marketing (2025)
Closed Access
Community care as a strength-based strategy to mitigate vulnerabilities: an empirical study in Latin America and the Caribbean
Oscar Naranjo Del Giudice, María Nohemí González Martínez, Sertan Kabadayi
Journal of Services Marketing (2025)
Closed Access
The Circular Economy: A Transformative Service Perspective
Sönnich Dahl Sönnichsen, Ad de Jong, Jesper Clement, et al.
Journal of Service Research (2024)
Closed Access | Times Cited: 3
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