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OpenAlex Citation Counts

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OpenAlex is a bibliographic catalogue of scientific papers, authors and institutions accessible in open access mode, named after the Library of Alexandria. It's citation coverage is excellent and I hope you will find utility in this listing of citing articles!

If you click the article title, you'll navigate to the article, as listed in CrossRef. If you click the Open Access links, you'll navigate to the "best Open Access location". Clicking the citation count will open this listing for that article. Lastly at the bottom of the page, you'll find basic pagination options.

Requested Article:

How Do Observers React to Companies’ Humorous Responses to Online Public Complaints?
Mathieu Béal, Yany Grégoire
Journal of Service Research (2021) Vol. 25, Iss. 2, pp. 242-259
Closed Access | Times Cited: 41

Showing 1-25 of 41 citing articles:

Exploring the effect of humor in robot failure
Hongyan Yang, Hong Xu, Yan Zhang, et al.
Annals of Tourism Research (2022) Vol. 95, pp. 103425-103425
Closed Access | Times Cited: 77
Artificial intelligence humor in service recovery
Xing’an Xu, Juan Liu
Annals of Tourism Research (2022) Vol. 95, pp. 103439-103439
Closed Access | Times Cited: 74
Consumers’ brand personality perceptions in a digital world: A systematic literature review and research agenda
Mijka Ghorbani, Maria Karampela, Andrea Tonner
International Journal of Consumer Studies (2022) Vol. 46, Iss. 5, pp. 1960-1991
Open Access | Times Cited: 65
Service robot’s responses in service recovery and service evaluation: the moderating role of robots’ social perception
Minghui Shan, Zhenzhong Zhu, Haipeng Chen, et al.
Journal of Hospitality Marketing & Management (2023) Vol. 33, Iss. 2, pp. 145-168
Closed Access | Times Cited: 24
Spinning the Wheel: The Effectiveness of Gamification in Service Recovery
Amin Nazifi, Holger Roschk, Ben Marder, et al.
Journal of Service Research (2025)
Closed Access | Times Cited: 1
How the emoji use in apology messages influences customers’ responses in online service recoveries: The moderating role of communication style
Kaiyu Wang, Wen‐Hai Chih, Andreawan Honora
International Journal of Information Management (2022) Vol. 69, pp. 102618-102618
Closed Access | Times Cited: 38
Humor type and service context shape AI service recovery
Juan Liu, Xing’an Xu
Annals of Tourism Research (2023) Vol. 103, pp. 103668-103668
Closed Access | Times Cited: 18
Abstract or concrete? The effects of language style and service context on continuous usage intention for AI voice assistants
Lan Hai, Xiaofei Tang, Yong Ye, et al.
Humanities and Social Sciences Communications (2024) Vol. 11, Iss. 1
Open Access | Times Cited: 7
Tweeting like Elon? Provocative language, new-venture status, and audience engagement on social media
Benedikt David Christian Seigner, Hana Milanov, Erik Lundmark, et al.
Journal of Business Venturing (2022) Vol. 38, Iss. 2, pp. 106282-106282
Open Access | Times Cited: 22
Successful complaint handling on social media predicts increased repurchase intention: The roles of trust in company and propensity to trust
Dogá Istanbulluoglu, Ezgi Sakman
European Management Journal (2022) Vol. 42, Iss. 1, pp. 11-22
Open Access | Times Cited: 19
Feeding Comfort: The Role of Humor in Online Food Complaints
Christine Armstrong, Alicia Kulczynski, Margurite Hook
Journal of Consumer Behaviour (2025)
Closed Access
The effects of roasting versus toasting brand-to-brand dialogues on consumer perceptions
Anh Dang, Ashok Bhattarai, José Luis Saavedra Torres
European Journal of Marketing (2025)
Closed Access
Impact of virtual presence of others on social media service recovery evaluations: A cross-cultural perspective
Sanchayan Sengupta, Md. Rokonuzzaman, Anand Jaiswal, et al.
Journal of Business Research (2025) Vol. 191, pp. 115245-115245
Closed Access
How usefulness and humor in negative online reviews affect review platform usage
Iman Raoofpanah, Chris Groening, Robert D. Jewell
Journal of Consumer Marketing (2025)
Closed Access
Affiliative or self-defeating? Exploring the effect of humor types on customer forgiveness in the context of AI agents’ service failure
Yuguang Xie, Peiyu Zhou, Changyong Liang, et al.
Journal of Business Research (2025) Vol. 194, pp. 115381-115381
Closed Access
EXPRESS: Schadenfreude and Sympathy: Observer Reactions to Malicious Joy During Social Media Service Recovery
Todd J. Bacile, A. Banu Elmadağ, Mehmet Okan, et al.
Journal of Interactive Marketing (2024)
Closed Access | Times Cited: 3
Relative deprivation in solving unfair customer reviews
Juan Liu, Runzhe Yu, Jing Li, et al.
Annals of Tourism Research (2025) Vol. 111, pp. 103927-103927
Closed Access
Fanning the flames: Transmitting negative word of mouth of rival brands
Junyun Liao, Jiawen Chen, Haichuan Zhao, et al.
Journal of Business Research (2022) Vol. 154, pp. 113318-113318
Closed Access | Times Cited: 15
Coalitions and Their Negative Consequences: An Examination in Service Failure-Recovery Situations
Holger Roschk, Masoumeh Hosseinpour, Jan Breitsohl
Journal of Service Research (2023) Vol. 26, Iss. 4, pp. 614-635
Open Access | Times Cited: 9
Let's Laugh About It! Using Humor to Address Complainers’ Online Incivility
Mathieu Béal, Yany Grégoire, François A. Carrillat
Journal of Interactive Marketing (2022) Vol. 58, Iss. 1, pp. 34-51
Open Access | Times Cited: 13
The many faces of social media in business and economics research: Taking stock of the literature and looking into the future
Andranik Tumasjan
Journal of Economic Surveys (2023) Vol. 38, Iss. 2, pp. 389-426
Open Access | Times Cited: 7
Laughing at Failure or Failing to Laugh: Humour as a Strategy for Dealing With Foreign Policy Failure?
Alexander Spencer, Kai Oppermann
Alternatives Global Local Political (2024)
Closed Access | Times Cited: 2
Emojis as heuristic cues: The multifaceted role of emojis in online service interactions
Saleh Shuqair, Diego Costa Pinto, Márcia Maurer Herter, et al.
Journal of Consumer Behaviour (2024) Vol. 23, Iss. 4, pp. 1929-1941
Open Access | Times Cited: 2
Who can afford to blame? Sender effects in blame-shifting crisis communications
Paolo Antonetti, Ilaria Baghi
European Journal of Marketing (2024) Vol. 58, Iss. 5, pp. 1410-1435
Closed Access | Times Cited: 2
EXPRESS: Humor in Online Brand-to-brand Dialogues: Unveiling the Difference between Top Dog and Underdog Brands
Mathieu Béal, Charlotte Lécuyer, Ivan A. Guitart
Journal of Interactive Marketing (2024)
Open Access | Times Cited: 2
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