Open Access Helper

OpenAlex Citation Counts

OpenAlex Citations Logo

OpenAlex is a bibliographic catalogue of scientific papers, authors and institutions accessible in open access mode, named after the Library of Alexandria. It's citation coverage is excellent and I hope you will find utility in this listing of citing articles!

If you click the article title, you'll navigate to the article, as listed in CrossRef. If you click the Open Access links, you'll navigate to the "best Open Access location". Clicking the citation count will open this listing for that article. Lastly at the bottom of the page, you'll find basic pagination options.

Requested Article:

Customer Emotions in Service Robot Encounters: A Hybrid Machine-Human Intelligence Approach
Raffaele Filieri, Zhibin Lin, Yulei Li, et al.
Journal of Service Research (2022) Vol. 25, Iss. 4, pp. 614-629
Open Access | Times Cited: 84

Showing 1-25 of 84 citing articles:

Customers’ acceptance of artificially intelligent service robots: The influence of trust and culture
Oscar Hengxuan, G. Christina, Doğan Gürsoy, et al.
International Journal of Information Management (2023) Vol. 70, pp. 102623-102623
Closed Access | Times Cited: 123
Examining the role of consumer motivations to use voice assistants for fashion shopping: The mediating role of awe experience and eWOM
Pradeep Kautish, Sonal Purohit, Raffaele Filieri, et al.
Technological Forecasting and Social Change (2023) Vol. 190, pp. 122407-122407
Open Access | Times Cited: 70
Can AI really help? The double-edged sword effect of AI assistant on employees’ innovation behavior
Meng Yin, Shiyao Jiang, Xiongying Niu
Computers in Human Behavior (2023) Vol. 150, pp. 107987-107987
Closed Access | Times Cited: 53
Artificial intelligence consumer behavior: A hybrid review and research agenda
Varsha Jain, Ketan Wadhwani, Jacqueline K. Eastman
Journal of Consumer Behaviour (2023) Vol. 23, Iss. 2, pp. 676-697
Closed Access | Times Cited: 50
The role of robots in the service industry: Factors affecting human-robot interactions
Emi Moriuchi, Samantha Murdy
International Journal of Hospitality Management (2024) Vol. 118, pp. 103682-103682
Closed Access | Times Cited: 31
Metaperception benefits of service robots in uncomfortable service encounters
Valentina Pitardi, Jochen Wirtz, Stefanie Paluch, et al.
Tourism Management (2024) Vol. 105, pp. 104939-104939
Open Access | Times Cited: 18
AI Service and Emotion
Richard P. Bagozzi, Michael K. Brady, Ming‐Hui Huang
Journal of Service Research (2022) Vol. 25, Iss. 4, pp. 499-504
Closed Access | Times Cited: 45
Customer acceptance of humanoid service robots in hotels: moderating effects of service voluntariness and culture
Narjess Said, Kaouther Ben Mansour, Nedra Bahri-Ammari, et al.
International Journal of Contemporary Hospitality Management (2023) Vol. 36, Iss. 6, pp. 1844-1867
Open Access | Times Cited: 34
Digital service technologies, service robots, AI, and the strategic pathways to cost-effective service excellence
Jochen Wirtz, Johannes Hofmeister, Patricia Chew, et al.
Service Industries Journal (2023) Vol. 43, Iss. 15-16, pp. 1173-1196
Closed Access | Times Cited: 33
Service robots vs. human staff: The effect of service agents and service exclusion on unethical consumer behavior
Yun Liu, Xingyuan Wang, Yingying Du, et al.
Journal of Hospitality and Tourism Management (2023) Vol. 55, pp. 401-415
Closed Access | Times Cited: 27
The augmentation effect of artificial intelligence: can AI framing shape customer acceptance of AI-based services?
Darina Vorobeva, Diego Costa Pinto, Nuno António, et al.
Current Issues in Tourism (2023) Vol. 27, Iss. 10, pp. 1551-1571
Closed Access | Times Cited: 23
The effect of the anthropomorphic design of chatbots on customer switching intention when the chatbot service fails: An expectation perspective
Zhenzhen Lu, Qingfei Min, Lintong Jiang, et al.
International Journal of Information Management (2024) Vol. 76, pp. 102767-102767
Closed Access | Times Cited: 14
Exploring the generative AI adoption in service industry: A mixed-method analysis
Rohit Gupta, Bhawana Rathore
Journal of Retailing and Consumer Services (2024) Vol. 81, pp. 103997-103997
Closed Access | Times Cited: 13
The dark side of robot usage for hotel employees: An uncertainty management perspective
Su-Ying Pan, Yangpeng Lin, Jose Weng Chou Wong
Tourism Management (2024) Vol. 106, pp. 104994-104994
Closed Access | Times Cited: 12
Customer experiences with service robots in hotels: a review and research agenda
Nripendra P. Rana, Nusaiba Begum, Mohd. Nishat Faisal, et al.
Journal of Hospitality Marketing & Management (2024), pp. 1-30
Open Access | Times Cited: 8
Gimmick or genuineness? Exploring the antecedents of AI virtual streamers aversion in live-streaming commerce
Quan Xiao, Xia Li, Weiling Huang, et al.
Technological Forecasting and Social Change (2025) Vol. 212, pp. 123981-123981
Closed Access | Times Cited: 1
Enhancing the imitation game: a trust-based model for distinguishing human and machine participants
Tanisha Gupta, Akarsh Tripathi, Ashutosh Kumar Dubey, et al.
Applied Intelligence (2025) Vol. 55, Iss. 6
Closed Access | Times Cited: 1
A Review of Artificial Intelligence, Algorithms, and Robots Through the Lens of Stakeholder Theory
Michael Matthews, Runkun Su, Lindsey Yonish, et al.
Journal of Management (2025)
Closed Access | Times Cited: 1
Ready for take-off? The dual role of affective and cognitive evaluations in the adoption of Urban Air Mobility services
Frederica Janotta, Jens Hogreve
Transportation Research Part A Policy and Practice (2024) Vol. 185, pp. 104122-104122
Open Access | Times Cited: 6
Robot service failure and recovery: Literature review and future directions
Dewen Liu, Changfei Li, Jieqiong Zhang, et al.
International Journal of Advanced Robotic Systems (2023) Vol. 20, Iss. 4
Open Access | Times Cited: 15
A contingency-based approach to service robot design: Role of robot capabilities and personalities
M.S. Balaji, Priyanka Sharma, Yangyang Jiang, et al.
Technological Forecasting and Social Change (2024) Vol. 201, pp. 123257-123257
Open Access | Times Cited: 5
The dehumanization of service robots influences hospitality consumption emotion
Jingyu Liu, Lingxu Zhou, Yang Liu, et al.
International Journal of Hospitality Management (2024) Vol. 119, pp. 103707-103707
Closed Access | Times Cited: 5
Who is sharing green eWOM? Big data evidence from the travel and tourism industry
David D’Acunto, Raffaele Filieri, Stefano Amato
Journal of Sustainable Tourism (2024) Vol. 32, Iss. 11, pp. 2380-2402
Closed Access | Times Cited: 5
AI-Powered Personalization and Emotional Intelligence Integration for Enhanced Service Marketing in Transformative Tourism Experiences
Rajeev Semwal, Nandita Tripathi, Ajay Rana, et al.
(2024), pp. 1851-1856
Closed Access | Times Cited: 5
Impact of the introduction of service robots on consumer satisfaction: Empirical evidence from hotels
Xiaojun Wu, Yixi Huo
Technological Forecasting and Social Change (2023) Vol. 194, pp. 122718-122718
Closed Access | Times Cited: 12
Page 1 - Next Page

Scroll to top