OpenAlex is a bibliographic catalogue of scientific papers, authors and institutions accessible in open access mode, named after the Library of Alexandria. It's citation coverage is excellent and I hope you will find utility in this listing of citing articles!
If you click the article title, you'll navigate to the article, as listed in CrossRef. If you click the Open Access links, you'll navigate to the "best Open Access location". Clicking the citation count will open this listing for that article. Lastly at the bottom of the page, you'll find basic pagination options.
Requested Article:
Service Robots in Long-Term Care: A Consumer-Centric View
Eva Kipnis, Fraser McLeay, Anthony Grimes, et al.
Journal of Service Research (2022) Vol. 25, Iss. 4, pp. 667-685
Open Access | Times Cited: 48
Eva Kipnis, Fraser McLeay, Anthony Grimes, et al.
Journal of Service Research (2022) Vol. 25, Iss. 4, pp. 667-685
Open Access | Times Cited: 48
Showing 1-25 of 48 citing articles:
Artificial intelligence technologies and compassion in healthcare: A systematic scoping review
Elizabeth Morrow, Teodor Zidaru, Fiona Ross, et al.
Frontiers in Psychology (2023) Vol. 13
Open Access | Times Cited: 119
Elizabeth Morrow, Teodor Zidaru, Fiona Ross, et al.
Frontiers in Psychology (2023) Vol. 13
Open Access | Times Cited: 119
Artificial intelligence in interactive marketing: a conceptual framework and research agenda
James W. Peltier, Andrew J. Dahl, John A. Schibrowsky
Journal of Research in Interactive Marketing (2023) Vol. 18, Iss. 1, pp. 54-90
Closed Access | Times Cited: 57
James W. Peltier, Andrew J. Dahl, John A. Schibrowsky
Journal of Research in Interactive Marketing (2023) Vol. 18, Iss. 1, pp. 54-90
Closed Access | Times Cited: 57
The dark side of artificial intelligence in services
Daniel Belanche, Russell W. Belk, Luis V. Casaló, et al.
Service Industries Journal (2024) Vol. 44, Iss. 3-4, pp. 149-172
Open Access | Times Cited: 36
Daniel Belanche, Russell W. Belk, Luis V. Casaló, et al.
Service Industries Journal (2024) Vol. 44, Iss. 3-4, pp. 149-172
Open Access | Times Cited: 36
Automated social presence in AI: Avoiding consumer psychological tensions to improve service value
Carlos Flavián, Russell W. Belk, Daniel Belanche, et al.
Journal of Business Research (2024) Vol. 175, pp. 114545-114545
Open Access | Times Cited: 26
Carlos Flavián, Russell W. Belk, Daniel Belanche, et al.
Journal of Business Research (2024) Vol. 175, pp. 114545-114545
Open Access | Times Cited: 26
The Robot–Human Paradox: A Meta‐Analysis of Customer Service by Robots Versus Humans on Customer Experience
Fernando de Oliveira Santini, Weng Marc Lim, Cláudio Hoffmann Sampaio, et al.
Journal of Consumer Behaviour (2025)
Open Access | Times Cited: 2
Fernando de Oliveira Santini, Weng Marc Lim, Cláudio Hoffmann Sampaio, et al.
Journal of Consumer Behaviour (2025)
Open Access | Times Cited: 2
More polite, more immoral: how does politeness in service robots influence consumer moral choices?
Xuebing Dong, Г. И. Зверева, Xin Wen, et al.
Service Industries Journal (2025), pp. 1-33
Closed Access | Times Cited: 2
Xuebing Dong, Г. И. Зверева, Xin Wen, et al.
Service Industries Journal (2025), pp. 1-33
Closed Access | Times Cited: 2
AI Service and Emotion
Richard P. Bagozzi, Michael K. Brady, Ming‐Hui Huang
Journal of Service Research (2022) Vol. 25, Iss. 4, pp. 499-504
Closed Access | Times Cited: 46
Richard P. Bagozzi, Michael K. Brady, Ming‐Hui Huang
Journal of Service Research (2022) Vol. 25, Iss. 4, pp. 499-504
Closed Access | Times Cited: 46
How do consumers react to chatbots' humorous emojis in service failures
Dewen Liu, Yiliang Lv, Weidong Huang
Technology in Society (2023) Vol. 73, pp. 102244-102244
Closed Access | Times Cited: 38
Dewen Liu, Yiliang Lv, Weidong Huang
Technology in Society (2023) Vol. 73, pp. 102244-102244
Closed Access | Times Cited: 38
The AI empathy effect: a mechanism of emotional contagion
Weifang Liu, Shan Zhang, Tingting Zhang, et al.
Journal of Hospitality Marketing & Management (2024) Vol. 33, Iss. 6, pp. 703-734
Closed Access | Times Cited: 15
Weifang Liu, Shan Zhang, Tingting Zhang, et al.
Journal of Hospitality Marketing & Management (2024) Vol. 33, Iss. 6, pp. 703-734
Closed Access | Times Cited: 15
Can AI fully replace human designers? Matching effects between declared creator types and advertising appeals on tourists’ visit intentions
Mengmeng Song, Hongyu Chen, Yuchen Wang, et al.
Journal of Destination Marketing & Management (2024) Vol. 32, pp. 100892-100892
Closed Access | Times Cited: 10
Mengmeng Song, Hongyu Chen, Yuchen Wang, et al.
Journal of Destination Marketing & Management (2024) Vol. 32, pp. 100892-100892
Closed Access | Times Cited: 10
Being friendly and competent: Service robots' proactive behavior facilitates customer value co-creation
Jinzhu Song, Yanhuan Gao, Youlin Huang, et al.
Technological Forecasting and Social Change (2023) Vol. 196, pp. 122861-122861
Closed Access | Times Cited: 17
Jinzhu Song, Yanhuan Gao, Youlin Huang, et al.
Technological Forecasting and Social Change (2023) Vol. 196, pp. 122861-122861
Closed Access | Times Cited: 17
Exploring the relationship between chatbots, service failure recovery and customer loyalty: A frustration–aggression perspective
Wilson Ozuem, Silvia Ranfagni, Michelle Willis, et al.
Psychology and Marketing (2024) Vol. 41, Iss. 10, pp. 2253-2273
Open Access | Times Cited: 6
Wilson Ozuem, Silvia Ranfagni, Michelle Willis, et al.
Psychology and Marketing (2024) Vol. 41, Iss. 10, pp. 2253-2273
Open Access | Times Cited: 6
AI in relationship counselling: Evaluating ChatGPT's therapeutic capabilities in providing relationship advice
Laura M. Vowels, Rachel R. R. Francois‐Walcott, Joëlle Darwiche
Computers in Human Behavior Artificial Humans (2024) Vol. 2, Iss. 2, pp. 100078-100078
Open Access | Times Cited: 6
Laura M. Vowels, Rachel R. R. Francois‐Walcott, Joëlle Darwiche
Computers in Human Behavior Artificial Humans (2024) Vol. 2, Iss. 2, pp. 100078-100078
Open Access | Times Cited: 6
Value through diversity: A systematic literature review to understand diversity and inclusion in consumer research
Generoso Branca, Monica Grosso, Sandro Castaldo
Psychology and Marketing (2024) Vol. 41, Iss. 11, pp. 2854-2873
Open Access | Times Cited: 4
Generoso Branca, Monica Grosso, Sandro Castaldo
Psychology and Marketing (2024) Vol. 41, Iss. 11, pp. 2854-2873
Open Access | Times Cited: 4
The role of psychological comfort with service robot reminders: a dyadic field study
Quincy P J Merx, Mark Steins, Gaby Odekerken
Journal of Services Marketing (2025) Vol. 39, Iss. 10, pp. 1-14
Open Access
Quincy P J Merx, Mark Steins, Gaby Odekerken
Journal of Services Marketing (2025) Vol. 39, Iss. 10, pp. 1-14
Open Access
Consumerism in health care: is price transparency good for the cause?
Ashley Deutsch Cermin, Ashley M. Thomas
Qualitative Market Research An International Journal (2025)
Closed Access
Ashley Deutsch Cermin, Ashley M. Thomas
Qualitative Market Research An International Journal (2025)
Closed Access
Closing the Gap: Advancing service management in the hospitality and tourism industry amidst the AI revolution
Anna S. Mattila, Laurie Wu, Peihao Wang
Journal of Hospitality and Tourism Management (2025) Vol. 62, pp. 237-245
Closed Access
Anna S. Mattila, Laurie Wu, Peihao Wang
Journal of Hospitality and Tourism Management (2025) Vol. 62, pp. 237-245
Closed Access
Trends and hotspots of design thinking in nursing research: A bibliometric
D. Wang, Jiayi Zhu, Xiaofeng Xie, et al.
Journal of Professional Nursing (2025) Vol. 58, pp. 51-60
Open Access
D. Wang, Jiayi Zhu, Xiaofeng Xie, et al.
Journal of Professional Nursing (2025) Vol. 58, pp. 51-60
Open Access
Evolution of service robots in marketing: A relational framework and future research agenda
Dominik Mahr, Gaby Odekerken‐Schröder, Jenny van Doorn
Journal of Business Research (2025) Vol. 192, pp. 115204-115204
Open Access
Dominik Mahr, Gaby Odekerken‐Schröder, Jenny van Doorn
Journal of Business Research (2025) Vol. 192, pp. 115204-115204
Open Access
Supporting managerial decisions: a comparison of new robotic platforms through time-driven activity-based costing within a value-based healthcare framework
Stefano Landi, Gianluca Maistri, Luca Piubello Orsini, et al.
BMC Health Services Research (2025) Vol. 25, Iss. 1
Open Access
Stefano Landi, Gianluca Maistri, Luca Piubello Orsini, et al.
BMC Health Services Research (2025) Vol. 25, Iss. 1
Open Access
Key Performance Indicators for Service Robotics in Senior Community-Based Settings
Yunho Ji, Joonho Moon, Young Jun Kim
Healthcare (2025) Vol. 13, Iss. 7, pp. 770-770
Open Access
Yunho Ji, Joonho Moon, Young Jun Kim
Healthcare (2025) Vol. 13, Iss. 7, pp. 770-770
Open Access
Artificial Intelligence in Frontline Service Encounters: A Systematic Review and Research Agenda
Sneha Rose George, C Manu, Manoj Edward
International Journal of Consumer Studies (2025) Vol. 49, Iss. 3
Closed Access
Sneha Rose George, C Manu, Manoj Edward
International Journal of Consumer Studies (2025) Vol. 49, Iss. 3
Closed Access
Chatbots, service failure recovery, and online customer experience through lenses of frustration – aggression theory and signaling theory
Wilson Ozuem, Silvia Ranfagni, Michelle Willis, et al.
Journal of Services Marketing (2025)
Closed Access
Wilson Ozuem, Silvia Ranfagni, Michelle Willis, et al.
Journal of Services Marketing (2025)
Closed Access
Navigating services for consumers with disabilities: a comprehensive review and conceptual framework
Nikhita Tuli, Ritu Srivastava, Harish Kumar
Journal of Services Marketing (2023) Vol. 37, Iss. 9, pp. 1132-1150
Closed Access | Times Cited: 8
Nikhita Tuli, Ritu Srivastava, Harish Kumar
Journal of Services Marketing (2023) Vol. 37, Iss. 9, pp. 1132-1150
Closed Access | Times Cited: 8
Privacy concerns versus personalisation benefits in social robot acceptance by employees: A paradox theory — Contingency perspective
Seyed Mohammad Sadegh Khaksar, Fatemeh S. Shahmehr, Shah Jahan Miah, et al.
Technological Forecasting and Social Change (2023) Vol. 198, pp. 123034-123034
Closed Access | Times Cited: 7
Seyed Mohammad Sadegh Khaksar, Fatemeh S. Shahmehr, Shah Jahan Miah, et al.
Technological Forecasting and Social Change (2023) Vol. 198, pp. 123034-123034
Closed Access | Times Cited: 7
