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OpenAlex Citation Counts

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OpenAlex is a bibliographic catalogue of scientific papers, authors and institutions accessible in open access mode, named after the Library of Alexandria. It's citation coverage is excellent and I hope you will find utility in this listing of citing articles!

If you click the article title, you'll navigate to the article, as listed in CrossRef. If you click the Open Access links, you'll navigate to the "best Open Access location". Clicking the citation count will open this listing for that article. Lastly at the bottom of the page, you'll find basic pagination options.

Requested Article:

Can (A)I Give You a Ride? Development and Validation of the CRUISE Framework for Autonomous Vehicle Services
Victoria‐Sophie Osburg, Vignesh Yoganathan, Werner H. Kunz, et al.
Journal of Service Research (2022) Vol. 25, Iss. 4, pp. 630-648
Open Access | Times Cited: 26

Showing 1-25 of 26 citing articles:

The Caring Machine: Feeling AI for Customer Care
Ming‐Hui Huang, Roland T. Rust
Journal of Marketing (2023) Vol. 88, Iss. 5, pp. 1-23
Open Access | Times Cited: 53
The dark side of artificial intelligence in services
Daniel Belanche, Russell W. Belk, Luis V. Casaló, et al.
Service Industries Journal (2024) Vol. 44, Iss. 3-4, pp. 149-172
Open Access | Times Cited: 34
AI Service and Emotion
Richard P. Bagozzi, Michael K. Brady, Ming‐Hui Huang
Journal of Service Research (2022) Vol. 25, Iss. 4, pp. 499-504
Closed Access | Times Cited: 45
The Role of Artificial Intelligence Autonomy in Higher Education: A Uses and Gratification Perspective
Wanshu Niu, Wuke Zhang, Chuanxia Zhang, et al.
Sustainability (2024) Vol. 16, Iss. 3, pp. 1276-1276
Open Access | Times Cited: 15
Supply chain digitalization, innovation capability, and organizational agility: The moderating role of institutionalization and supply chain integration
Omar Ibrahim Yousef Alyasein, Divesh Ojha, Kiarash Sadeghi R.
Industrial Marketing Management (2025) Vol. 125, pp. 215-225
Closed Access | Times Cited: 1
Transformative transport services: leveraging sustainability, inclusivity, and technology through marketing management
Emmanuel Mogaji
Journal of Marketing Management (2025), pp. 1-33
Open Access | Times Cited: 1
Factors influencing attitude and intention to use autonomous vehicles in Vietnam: findings from PLS-SEM and ANFIS
Mohammad Iranmanesh, Morteza Ghobakhloo, Behzad Foroughi, et al.
Information Technology and People (2023) Vol. 37, Iss. 6, pp. 2223-2246
Closed Access | Times Cited: 17
Consumer responses to human-AI collaboration at organizational frontlines: strategies to escape algorithm aversion in content creation
Martin Haupt, Jan Freidank, Alexander Haas
Review of Managerial Science (2024)
Open Access | Times Cited: 6
Ready for take-off? The dual role of affective and cognitive evaluations in the adoption of Urban Air Mobility services
Frederica Janotta, Jens Hogreve
Transportation Research Part A Policy and Practice (2024) Vol. 185, pp. 104122-104122
Open Access | Times Cited: 6
The mind in the machine: Estimating mind perception's effect on user satisfaction with voice-based conversational agents
Vignesh Yoganathan, Victoria‐Sophie Osburg
Journal of Business Research (2024) Vol. 175, pp. 114573-114573
Closed Access | Times Cited: 5
An Activity System-based Perspective of Generative AI: Challenges and Research Directions
Fiona Fui‐Hoon Nah, Jingyuan Cai, Ruilin Zheng, et al.
AIS Transactions on Human-Computer Interaction (2023) Vol. 15, Iss. 3, pp. 247-267
Open Access | Times Cited: 11
Sustainable agricultural technologies of the future: Determination of adoption readiness for different consumer groups
Alexander Schnack, Fabian Bartsch, Victoria‐Sophie Osburg, et al.
Technological Forecasting and Social Change (2024) Vol. 208, pp. 123697-123697
Open Access | Times Cited: 4
The human element in autonomous driving: Motivations, expectations, and behavioral change
Juliana Waltermann, Sven Henkel
Technological Forecasting and Social Change (2025) Vol. 213, pp. 123992-123992
Closed Access
Closing the Gap: Advancing service management in the hospitality and tourism industry amidst the AI revolution
Anna S. Mattila, Laurie Wu, Peihao Wang
Journal of Hospitality and Tourism Management (2025) Vol. 62, pp. 237-245
Closed Access
Social, economic, and environmental implications of drones in marketing: A framework of safeguards for sustainable technology implementation
Stefanie Beninger, Karen Robson
Journal of Business Research (2025) Vol. 191, pp. 115251-115251
Open Access
Ethical considerations of service organizations in the information age信息时代服务组织的道德思考
Mark Anthony Camilleri, Lina Zhong, Mark S. Rosenbaum, et al.
Service Industries Journal (2024) Vol. 44, Iss. 9-10, pp. 634-660
Open Access | Times Cited: 3
Heterogenous evaluations of autonomous vehicle services: An extended theoretical framework and empirical evidence
Vignesh Yoganathan, Victoria‐Sophie Osburg
Technological Forecasting and Social Change (2023) Vol. 198, pp. 122952-122952
Closed Access | Times Cited: 6
Autonomy, Power and the Special Case of Scarcity: Consumer Adoption of Highly Autonomous Artificial Intelligence
Darius‐Aurel Frank, Tobias Otterbring
British Journal of Management (2023) Vol. 35, Iss. 4, pp. 1700-1723
Open Access | Times Cited: 6
Exploring Market Segmentation for Autonomous Ferries
Ashari Fitra Rachmannullah, Taih-Cherng Lirn, Kuo‐Chung Shang
Journal of marine science and technology (2024) Vol. 32, Iss. 1
Open Access | Times Cited: 1
The use of implicit measures in service research: Why, how, when and what is the way forward?
Nanouk Verhulst, Hendrik Slabbinck, Kim Willems, et al.
Journal of Services Marketing (2024)
Closed Access | Times Cited: 1
Societal Attitudes Toward Service Robots: Adore, Abhor, Ignore, or Unsure?
Vignesh Yoganathan, Victoria‐Sophie Osburg, Andrea Fronzetti Colladon, et al.
Journal of Service Research (2024)
Closed Access | Times Cited: 1
Managing the VUCA environment: The dynamic role of organizational learning and strategic agility in B2B versus B2C firms
Iva Atanassova, Peter Bednár, Huda Khan, et al.
Industrial Marketing Management (2024) Vol. 125, pp. 12-28
Open Access | Times Cited: 1
Why should I trust you? Influence of explanation design on consumer behavior in AI-based services
Florence Nizette, Wafa Hammedi, Allard C.R. van Riel, et al.
Journal of service management (2024) Vol. 36, Iss. 1, pp. 50-74
Closed Access | Times Cited: 1
Exploring the Dark Side of AI and Its Influence on Consumer Emotion
Shikha Bhardwaj, Varsha Jain, Diptiranjan Mahapatra, et al.
Journal of Consumer Behaviour (2024)
Open Access
Exploring the influential factors of initial trust in autonomous cars
Minhui Yuan, Ruifeng Yu
Ergonomics (2024), pp. 1-19
Closed Access
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