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OpenAlex Citation Counts

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OpenAlex is a bibliographic catalogue of scientific papers, authors and institutions accessible in open access mode, named after the Library of Alexandria. It's citation coverage is excellent and I hope you will find utility in this listing of citing articles!

If you click the article title, you'll navigate to the article, as listed in CrossRef. If you click the Open Access links, you'll navigate to the "best Open Access location". Clicking the citation count will open this listing for that article. Lastly at the bottom of the page, you'll find basic pagination options.

Requested Article:

Let's Laugh About It! Using Humor to Address Complainers’ Online Incivility
Mathieu Béal, Yany Grégoire, François A. Carrillat
Journal of Interactive Marketing (2022) Vol. 58, Iss. 1, pp. 34-51
Open Access | Times Cited: 13

Showing 13 citing articles:

Feeding Comfort: The Role of Humor in Online Food Complaints
Christine Armstrong, Alicia Kulczynski, Margurite Hook
Journal of Consumer Behaviour (2025)
Closed Access
Emotionale Botschaften
Martin Eisend
Springer eBooks (2025), pp. 135-154
Closed Access
The effects of roasting versus toasting brand-to-brand dialogues on consumer perceptions
Anh Dang, Ashok Bhattarai, José Luis Saavedra Torres
European Journal of Marketing (2025)
Closed Access
“Mocking people for stupid opinions is not fun. Also it’s bad for business.” From using humour for webcare to polarization
Ursula Lutzky, Mhairi Rundell
Discourse Context & Media (2025) Vol. 64, pp. 100862-100862
Open Access
Relative deprivation in solving unfair customer reviews
Juan Liu, Runzhe Yu, Jing Li, et al.
Annals of Tourism Research (2025) Vol. 111, pp. 103927-103927
Closed Access
Communication accommodation for de-escalating consumer tensions in online brand communities
Denitsa Dineva, Kate L. Daunt, Todd J. Bacile
Journal of Business Research (2025) Vol. 192, pp. 115281-115281
Open Access
EXPRESS: Schadenfreude and Sympathy: Observer Reactions to Malicious Joy During Social Media Service Recovery
Todd J. Bacile, A. Banu Elmadağ, Mehmet Okan, et al.
Journal of Interactive Marketing (2024)
Closed Access | Times Cited: 3
EXPRESS: Humor in Online Brand-to-brand Dialogues: Unveiling the Difference between Top Dog and Underdog Brands
Mathieu Béal, Charlotte Lécuyer, Ivan A. Guitart
Journal of Interactive Marketing (2024)
Open Access | Times Cited: 2
Is laughter the best marketing? Why this is the wrong question
Sydni Fomas, Caleb Warren
Current Opinion in Psychology (2023) Vol. 54, pp. 101694-101694
Closed Access | Times Cited: 2
Online customer-to-customer (C2C) incivility: impacts of managerial responses in digital customer service settings
Wei Wei
International Hospitality Review (2024)
Open Access
Rainbows and laughter: How humor boosts e‐Word‐of‐Mouth for LGBT+ brands on social media
Anne-Maree O’Rourke, Alex Belli, Frank Mathmann, et al.
Psychology and Marketing (2024) Vol. 42, Iss. 2, pp. 395-411
Open Access
Service failure type, response strategy and observers’ perceived helpfulness: evidence from TripAdvisor
Mingli Zhang, Shensheng Cai, Tong Qiao
International Journal of Contemporary Hospitality Management (2024)
Closed Access
The confronter’s quandary: Mapping out strategies for managers to address offensive remarks at work
Naomi Fa-Kaji, Benoît Monin
Research in Organizational Behavior (2022) Vol. 42, pp. 100166-100166
Open Access
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