Open Access Helper

OpenAlex Citation Counts

OpenAlex Citations Logo

OpenAlex is a bibliographic catalogue of scientific papers, authors and institutions accessible in open access mode, named after the Library of Alexandria. It's citation coverage is excellent and I hope you will find utility in this listing of citing articles!

If you click the article title, you'll navigate to the article, as listed in CrossRef. If you click the Open Access links, you'll navigate to the "best Open Access location". Clicking the citation count will open this listing for that article. Lastly at the bottom of the page, you'll find basic pagination options.

Requested Article:

How and When Does Customer Orientation Influence Frontline Employee Job Outcomes? A Meta-Analytic Evaluation
Alex R. Zablah, George R. Franke, Tom J. Brown, et al.
Journal of Marketing (2012) Vol. 76, Iss. 3, pp. 21-40
Closed Access | Times Cited: 370

Showing 1-25 of 370 citing articles:

Corporate Social Responsibility, Customer Orientation, and the Job Performance of Frontline Employees
Daniel Korschun, CB Bhattacharya, Scott D. Swain
Journal of Marketing (2013) Vol. 78, Iss. 3, pp. 20-37
Open Access | Times Cited: 505
Principles and Principals: Do Customer Stewardship and Agency Control Compete or Complement When Shaping Frontline Employee Behavior?
Jeroen Schepers, Tomas Falk, Ko de Ruyter, et al.
Journal of Marketing (2012) Vol. 76, Iss. 6, pp. 1-20
Open Access | Times Cited: 321
Building, measuring, and profiting from customer loyalty
George F. Watson, Joshua T. Beck, Conor M. Henderson, et al.
Journal of the Academy of Marketing Science (2015) Vol. 43, Iss. 6, pp. 790-825
Closed Access | Times Cited: 308
Organizing for Marketing Excellence
Christine Moorman, George S. Day
Journal of Marketing (2016) Vol. 80, Iss. 6, pp. 6-35
Closed Access | Times Cited: 301
Getting Smart
Detelina Marinova, Ko de Ruyter, Ming‐Hui Huang, et al.
Journal of Service Research (2016) Vol. 20, Iss. 1, pp. 29-42
Open Access | Times Cited: 287
Impacts of the COVID-19 pandemic on employees’ work stress, well-being, mental health, organizational citizenship behavior, and employee-customer identification
Jongsik Yu, Junghyun Park, Sunghyup Sean Hyun
Journal of Hospitality Marketing & Management (2021) Vol. 30, Iss. 5, pp. 529-548
Closed Access | Times Cited: 270
Advertising Repetition: A Meta-Analysis on Effective Frequency in Advertising
Susanne Schmidt, Martin Eisend
Journal of Advertising (2015) Vol. 44, Iss. 4, pp. 415-428
Open Access | Times Cited: 248
Technology-driven service strategy
Ming‐Hui Huang, Roland T. Rust
Journal of the Academy of Marketing Science (2017) Vol. 45, Iss. 6, pp. 906-924
Closed Access | Times Cited: 214
The Service–Profit Chain: A Meta-Analytic Test of a Comprehensive Theoretical Framework
Jens Hogreve, Anja Iseke, Klaus Derfuß, et al.
Journal of Marketing (2016) Vol. 81, Iss. 3, pp. 41-61
Closed Access | Times Cited: 191
How Well Do Consumer-Brand Relationships Drive Customer Brand Loyalty? Generalizations from a Meta-Analysis of Brand Relationship Elasticities
Mansur Khamitov, Xin Wang, Matthew Thomson
Journal of Consumer Research (2019) Vol. 46, Iss. 3, pp. 435-459
Open Access | Times Cited: 189
The relationship between emotional intelligence, frontline employee adaptability, job satisfaction and job performance
Michael Sony, Nandakumar Mekoth
Journal of Retailing and Consumer Services (2016) Vol. 30, pp. 20-32
Closed Access | Times Cited: 187
Measuring of job satisfaction: the use of quality of work life factors
Pavitra Dhamija, Shivam Gupta, Surajit Bag
Benchmarking An International Journal (2019) Vol. 26, Iss. 3, pp. 871-892
Closed Access | Times Cited: 166
Using ethical leadership to reduce job stress and improve performance quality in the hospitality industry
Charles H. Schwepker, Christina K. Dimitriou
International Journal of Hospitality Management (2021) Vol. 94, pp. 102860-102860
Closed Access | Times Cited: 119
Artificial intelligence in marketing: A meta‐analytic review
Pooja Mehta, Charles Jebarajakirthy, Haroon Iqbal Maseeh, et al.
Psychology and Marketing (2022) Vol. 39, Iss. 11, pp. 2013-2038
Closed Access | Times Cited: 70
The interactive effects of sales control systems on salesperson performance: a job demands–resources perspective
C. Fred Miao, Kenneth R. Evans
Journal of the Academy of Marketing Science (2012) Vol. 41, Iss. 1, pp. 73-90
Closed Access | Times Cited: 188
Meta-analysis: integrating accumulated knowledge
Dhruv Grewal, Nancy M. Puccinelli, Kent B. Monroe
Journal of the Academy of Marketing Science (2017) Vol. 46, Iss. 1, pp. 9-30
Closed Access | Times Cited: 168
The effects of organizational and personal resources on stress, engagement, and job outcomes
Osman M. Karatepe, Uğur Yavaş, Emin Babakus, et al.
International Journal of Hospitality Management (2018) Vol. 74, pp. 147-161
Closed Access | Times Cited: 160
How sales strategy translates into performance: The role of salesperson customer orientation and value-based selling
Harri Terho, Andreas Eggert, Alexander Haas, et al.
Industrial Marketing Management (2015) Vol. 45, pp. 12-21
Closed Access | Times Cited: 158
Workplace ostracism and proactive customer service performance: A conservation of resources perspective
Hong Zhu, Yijing Lyu, Xincai Deng, et al.
International Journal of Hospitality Management (2017) Vol. 64, pp. 62-72
Closed Access | Times Cited: 139
Dependence and interdependence in marketing relationships: meta-analytic insights
Lisa K. Scheer, C. Fred Miao, Robert W. Palmatier
Journal of the Academy of Marketing Science (2014) Vol. 43, Iss. 6, pp. 694-712
Closed Access | Times Cited: 137
Value co-destruction in interfirm relationships
Daniel D. Prior, Javier Marcos Cuevas
Marketing Theory (2016) Vol. 16, Iss. 4, pp. 533-552
Closed Access | Times Cited: 125
The role of climate: implications for service employee engagement and customer service performance
Bülent Mengüç, Seigyoung Auh, Volkan Yeniaras, et al.
Journal of the Academy of Marketing Science (2017) Vol. 45, Iss. 3, pp. 428-451
Closed Access | Times Cited: 120
The extended dynamic capabilities model: A meta-analysis
Cláudia Cristina Bitencourt, Fernando de Oliveira Santini, Wagner Júnior Ladeira, et al.
European Management Journal (2019) Vol. 38, Iss. 1, pp. 108-120
Open Access | Times Cited: 111
An emotional labor perspective on the relationship between customer orientation and job satisfaction
Junghoon Lee, Chihyung Ok, Jinsoo Hwang
International Journal of Hospitality Management (2016) Vol. 54, pp. 139-150
Closed Access | Times Cited: 110
Is Boreout a Threat to Frontline Employees' Innovative Work Behavior?
Ruth Stock
Journal of Product Innovation Management (2014) Vol. 32, Iss. 4, pp. 574-592
Closed Access | Times Cited: 105
Page 1 - Next Page

Scroll to top