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OpenAlex Citation Counts

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OpenAlex is a bibliographic catalogue of scientific papers, authors and institutions accessible in open access mode, named after the Library of Alexandria. It's citation coverage is excellent and I hope you will find utility in this listing of citing articles!

If you click the article title, you'll navigate to the article, as listed in CrossRef. If you click the Open Access links, you'll navigate to the "best Open Access location". Clicking the citation count will open this listing for that article. Lastly at the bottom of the page, you'll find basic pagination options.

Requested Article:

Understanding Customer Experience Throughout the Customer Journey
Katherine N. Lemon, Peter C. Verhoef
Journal of Marketing (2016) Vol. 80, Iss. 6, pp. 69-96
Open Access | Times Cited: 3967

Showing 1-25 of 3967 citing articles:

Digital transformation: A multidisciplinary reflection and research agenda
Peter C. Verhoef, Thijs Broekhuizen, Yakov Bart, et al.
Journal of Business Research (2019) Vol. 122, pp. 889-901
Open Access | Times Cited: 3115
The Relative Importance of Perceived Ease of Use in IS Adoption: A Study of E-Commerce Adoption
David Gefen, Detmar W. Straub
Journal of the Association for Information Systems (2000) Vol. 1, Iss. 1, pp. 1-30
Open Access | Times Cited: 1775
Setting the future of digital and social media marketing research: Perspectives and research propositions
Yogesh K. Dwivedi, Elvira Ismagilova, David L. Hughes, et al.
International Journal of Information Management (2020) Vol. 59, pp. 102168-102168
Open Access | Times Cited: 1743
Digital marketing: A framework, review and research agenda
P.K. Kannan, H. Alice Li
International Journal of Research in Marketing (2016) Vol. 34, Iss. 1, pp. 22-45
Closed Access | Times Cited: 1339
The impact of virtual, augmented and mixed reality technologies on the customer experience
Carlos Flavián, Sergio Ibáñez‐Sánchez, Carlos Orús
Journal of Business Research (2018) Vol. 100, pp. 547-560
Open Access | Times Cited: 1040
Designing conceptual articles: four approaches
Elina Jaakkola
AMS Review (2020) Vol. 10, Iss. 1-2, pp. 18-26
Open Access | Times Cited: 917
The Future of Retailing
Dhruv Grewal, Anne L. Roggeveen, Jens Nordfält
Journal of Retailing (2017) Vol. 93, Iss. 1, pp. 1-6
Open Access | Times Cited: 853
Service Robots Rising: How Humanoid Robots Influence Service Experiences and Elicit Compensatory Consumer Responses
Martin Mende, Maura L. Scott, Jenny van Doorn, et al.
Journal of Marketing Research (2019) Vol. 56, Iss. 4, pp. 535-556
Open Access | Times Cited: 829
S-D logic–informed customer engagement: integrative framework, revised fundamental propositions, and application to CRM
Linda D. Hollebeek, Rajendra K. Srivastava, Tom Chen
Journal of the Academy of Marketing Science (2016) Vol. 47, Iss. 1, pp. 161-185
Closed Access | Times Cited: 798
Digital transformation and customer value creation in Made in Italy SMEs: A dynamic capabilities perspective
Michela Matarazzo, Lara Penco, Giorgia Profumo, et al.
Journal of Business Research (2020) Vol. 123, pp. 642-656
Closed Access | Times Cited: 786
Transforming the Customer Experience Through New Technologies
Wayne D. Hoyer, Mirja Kroschke, Bernd H. Schmitt, et al.
Journal of Interactive Marketing (2020) Vol. 51, Iss. 1, pp. 57-71
Closed Access | Times Cited: 689
Customer experience challenges: bringing together digital, physical and social realms
Ruth N. Bolton, Janet R. McColl‐Kennedy, Lilliemay Cheung, et al.
Journal of service management (2018) Vol. 29, Iss. 5, pp. 776-808
Open Access | Times Cited: 667
Digital Content Marketing's Role in Fostering Consumer Engagement, Trust, and Value: Framework, Fundamental Propositions, and Implications
Linda D. Hollebeek, Keith Macky
Journal of Interactive Marketing (2018) Vol. 45, Iss. 1, pp. 27-41
Closed Access | Times Cited: 642
Customer experience: fundamental premises and implications for research
Larissa Becker, Elina Jaakkola
Journal of the Academy of Marketing Science (2020) Vol. 48, Iss. 4, pp. 630-648
Open Access | Times Cited: 640
Consumers and Artificial Intelligence: An Experiential Perspective
Stefano Puntoni, Rebecca Walker Reczek, Markus Giesler, et al.
Journal of Marketing (2020) Vol. 85, Iss. 1, pp. 131-151
Open Access | Times Cited: 634
Marketing in the Sharing Economy
Giana M. Eckhardt, Mark B. Houston, Baojun Jiang, et al.
Journal of Marketing (2019) Vol. 83, Iss. 5, pp. 5-27
Closed Access | Times Cited: 632
“Service Encounter 2.0”: An investigation into the roles of technology, employees and customers
Bart Larivière, David E. Bowen, Tor W. Andreassen, et al.
Journal of Business Research (2017) Vol. 79, pp. 238-246
Open Access | Times Cited: 630
20 years of research on virtual reality and augmented reality in tourism context: A text-mining approach
Sandra María Correia Loureiro, João Guerreiro, Faizan Ali
Tourism Management (2019) Vol. 77, pp. 104028-104028
Closed Access | Times Cited: 484
Customer experiences in the age of artificial intelligence
Nisreen Ameen, Ali Tarhini, Alexander Reppel, et al.
Computers in Human Behavior (2020) Vol. 114, pp. 106548-106548
Open Access | Times Cited: 475
The impact of social media influencers on travel decisions: the role of trust in consumer decision journey
Rebeka-Anna Pop, Zsuzsa Săplăcan, Dan‐Cristian Dabija, et al.
Current Issues in Tourism (2021) Vol. 25, Iss. 5, pp. 823-843
Closed Access | Times Cited: 463
Digital Transformation and Environmental Sustainability: A Review and Research Agenda
A. Karim Feroz, Hangjung Zo, Ananth Chiravuri
Sustainability (2021) Vol. 13, Iss. 3, pp. 1530-1530
Open Access | Times Cited: 430
Service encounters, experiences and the customer journey: Defining the field and a call to expand our lens
Clay M. Voorhees, Paul W. Fombelle, Yany Grégoire, et al.
Journal of Business Research (2017) Vol. 79, pp. 269-280
Open Access | Times Cited: 401
The impact of digital transformation on the retailing value chain
Werner Reinartz, Nico Wiegand, Monika Imschloß
International Journal of Research in Marketing (2019) Vol. 36, Iss. 3, pp. 350-366
Open Access | Times Cited: 396
Examining the impact of luxury brand's social media marketing on customer engagement​: Using big data analytics and natural language processing
Liu Xia, Hyunju Shin, Alvin C. Burns
Journal of Business Research (2019) Vol. 125, pp. 815-826
Closed Access | Times Cited: 385
Virtual and augmented reality: Advancing research in consumer marketing
Michel Wedel, José Enrique Bigné Alcañiz, Jie Zhang
International Journal of Research in Marketing (2020) Vol. 37, Iss. 3, pp. 443-465
Closed Access | Times Cited: 376
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