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OpenAlex Citation Counts

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OpenAlex is a bibliographic catalogue of scientific papers, authors and institutions accessible in open access mode, named after the Library of Alexandria. It's citation coverage is excellent and I hope you will find utility in this listing of citing articles!

If you click the article title, you'll navigate to the article, as listed in CrossRef. If you click the Open Access links, you'll navigate to the "best Open Access location". Clicking the citation count will open this listing for that article. Lastly at the bottom of the page, you'll find basic pagination options.

Requested Article:

Competitive Advantage through Engagement
V. Kumar, Anita Pansari
Journal of Marketing Research (2015) Vol. 53, Iss. 4, pp. 497-514
Closed Access | Times Cited: 988

Showing 1-25 of 988 citing articles:

Understanding Customer Experience Throughout the Customer Journey
Katherine N. Lemon, Peter C. Verhoef
Journal of Marketing (2016) Vol. 80, Iss. 6, pp. 69-96
Open Access | Times Cited: 3967
Customer engagement: the construct, antecedents, and consequences
Anita Pansari, Vikas Kumar
Journal of the Academy of Marketing Science (2016) Vol. 45, Iss. 3, pp. 294-311
Closed Access | Times Cited: 1425
Toward a theory of customer engagement marketing
Colleen M. Harmeling, Jordan W. Moffett, Mark J. Arnold, et al.
Journal of the Academy of Marketing Science (2016) Vol. 45, Iss. 3, pp. 312-335
Closed Access | Times Cited: 878
S-D logic–informed customer engagement: integrative framework, revised fundamental propositions, and application to CRM
Linda D. Hollebeek, Rajendra K. Srivastava, Tom Chen
Journal of the Academy of Marketing Science (2016) Vol. 47, Iss. 1, pp. 161-185
Closed Access | Times Cited: 798
Transforming the Customer Experience Through New Technologies
Wayne D. Hoyer, Mirja Kroschke, Bernd H. Schmitt, et al.
Journal of Interactive Marketing (2020) Vol. 51, Iss. 1, pp. 57-71
Closed Access | Times Cited: 689
Digital Content Marketing's Role in Fostering Consumer Engagement, Trust, and Value: Framework, Fundamental Propositions, and Implications
Linda D. Hollebeek, Keith Macky
Journal of Interactive Marketing (2018) Vol. 45, Iss. 1, pp. 27-41
Closed Access | Times Cited: 642
Social media marketing strategy: definition, conceptualization, taxonomy, validation, and future agenda
Fangfang Li, Jorma Larimo, Leonidas C. Leonidou
Journal of the Academy of Marketing Science (2020) Vol. 49, Iss. 1, pp. 51-70
Open Access | Times Cited: 582
Driving Brand Engagement Through Online Social Influencers: An Empirical Investigation of Sponsored Blogging Campaigns
Christian Hughes, Vanitha Swaminathan, Gillian Brooks
Journal of Marketing (2019) Vol. 83, Iss. 5, pp. 78-96
Open Access | Times Cited: 539
Augmenting the eye of the beholder: exploring the strategic potential of augmented reality to enhance online service experiences
Tim Hilken, Ko de Ruyter, Mathew Chylinski, et al.
Journal of the Academy of Marketing Science (2017) Vol. 45, Iss. 6, pp. 884-905
Open Access | Times Cited: 493
Customer engagement in service
V. Kumar, Bharath Rajan, Shaphali Gupta, et al.
Journal of the Academy of Marketing Science (2017) Vol. 47, Iss. 1, pp. 138-160
Closed Access | Times Cited: 399
Artificial intelligence in business: State of the art and future research agenda
Sandra María Correia Loureiro, João Guerreiro, Iis Tussyadiah
Journal of Business Research (2020) Vol. 129, pp. 911-926
Open Access | Times Cited: 367
Past, present, and future of customer engagement
Weng Marc Lim, Tareq Rasul, Satish Kumar, et al.
Journal of Business Research (2021) Vol. 140, pp. 439-458
Open Access | Times Cited: 325
The Multilevel Nature of Customer Experience Research: An Integrative Review and Research Agenda
Anne‐Madeleine Kranzbühler, Mirella Kleijnen, Robert E. Morgan, et al.
International Journal of Management Reviews (2017) Vol. 20, Iss. 2, pp. 433-456
Open Access | Times Cited: 312
Influence of new-age technologies on marketing: A research agenda
V. Kumar, Divya Ramachandran, Binay Kumar
Journal of Business Research (2020) Vol. 125, pp. 864-877
Closed Access | Times Cited: 308
The influence of perceived social media marketing elements on consumer–brand engagement and brand knowledge
Man Lai Cheung, Guilherme D. Pires, Philip J. Rosenberger
Asia Pacific Journal of Marketing and Logistics (2020) Vol. 32, Iss. 3, pp. 695-720
Closed Access | Times Cited: 298
Customer engagement in the service context: An empirical investigation of the construct, its antecedents and consequences
Jamid Ul Islam, Linda D. Hollebeek, Zillur Rahman, et al.
Journal of Retailing and Consumer Services (2019) Vol. 50, pp. 277-285
Closed Access | Times Cited: 283
Actor Engagement in Networks: Defining the Conceptual Domain
Roderick J. Brodie, Julia A. Fehrer, Elina Jaakkola, et al.
Journal of Service Research (2019) Vol. 22, Iss. 2, pp. 173-188
Open Access | Times Cited: 271
Good, better, engaged? The effect of company-initiated customer engagement behavior on shareholder value
Sander F. M. Beckers, Jenny van Doorn, Peter C. Verhoef
Journal of the Academy of Marketing Science (2017) Vol. 46, Iss. 3, pp. 366-383
Open Access | Times Cited: 262
Value get, value give: The relationships among perceived value, relationship quality, customer engagement, and value consciousness
Omar S. Itani, Abdul-Nasser El-Kassar, Sandra María Correia Loureiro
International Journal of Hospitality Management (2019) Vol. 80, pp. 78-90
Closed Access | Times Cited: 262
Engaging and retaining customers with AI and employee service
Catherine Prentice, Mai Nguyen
Journal of Retailing and Consumer Services (2020) Vol. 56, pp. 102186-102186
Closed Access | Times Cited: 256
Emotional intelligence or artificial intelligence– an employee perspective
Catherine Prentice, Sérgio Dominique‐Ferreira, Xuequn Wang
Journal of Hospitality Marketing & Management (2019) Vol. 29, Iss. 4, pp. 377-403
Open Access | Times Cited: 253
Analyzing the effect of social support and community factors on customer engagement and its impact on loyalty behaviors toward social commerce websites
Sebastián Molinillo, Rafael Anaya‐Sánchez, Francisco Liébana‐Cabanillas
Computers in Human Behavior (2019) Vol. 108, pp. 105980-105980
Open Access | Times Cited: 245
The influence of brand experience and service quality on customer engagement
Catherine Prentice, Xuequn Wang, Sandra María Correia Loureiro
Journal of Retailing and Consumer Services (2019) Vol. 50, pp. 50-59
Closed Access | Times Cited: 238
Alexa, do voice assistants influence consumer brand engagement? – Examining the role of AI powered voice assistants in influencing consumer brand engagement
Graeme McLean, Kofi Osei-Frimpong, Jennifer Brannon Barhorst
Journal of Business Research (2020) Vol. 124, pp. 312-328
Open Access | Times Cited: 233
The Role of Marketer-Generated Content in Customer Engagement Marketing
Matthijs Meire, Kelly Hewett, Michel Ballings, et al.
Journal of Marketing (2019) Vol. 83, Iss. 6, pp. 21-42
Closed Access | Times Cited: 220
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