Open Access Helper

OpenAlex Citation Counts

OpenAlex Citations Logo

OpenAlex is a bibliographic catalogue of scientific papers, authors and institutions accessible in open access mode, named after the Library of Alexandria. It's citation coverage is excellent and I hope you will find utility in this listing of citing articles!

If you click the article title, you'll navigate to the article, as listed in CrossRef. If you click the Open Access links, you'll navigate to the "best Open Access location". Clicking the citation count will open this listing for that article. Lastly at the bottom of the page, you'll find basic pagination options.

Requested Article:

Help! Is my chatbot falling into the uncanny valley? An empirical study of user experience in human-chatbot interaction
Marita Skjuve, Ida Maria Haugstveit, Asbjørn Følstad, et al.
Human Technology (2019), pp. 30-54
Open Access | Times Cited: 100

Showing 1-25 of 100 citing articles:

Chatbots: History, technology, and applications
Eleni Adamopoulou, Lefteris Moussiades
Machine Learning with Applications (2020) Vol. 2, pp. 100006-100006
Open Access | Times Cited: 746
The human side of human-chatbot interaction: A systematic literature review of ten years of research on text-based chatbots
Amon Rapp, Lorenzo Curti, Arianna Boldi
International Journal of Human-Computer Studies (2021) Vol. 151, pp. 102630-102630
Open Access | Times Cited: 412
Millennials' attitude toward chatbots: an experimental study in a social relationship perspective
Roberta De Cicco, Susana Costa e Silva, Francesca Romana Alparone
International Journal of Retail & Distribution Management (2020) Vol. 48, Iss. 11, pp. 1213-1233
Open Access | Times Cited: 186
Creepiness: Its antecedents and impact on loyalty when interacting with a chatbot
Lova Rajaobelina, Sandrine Prom Tep, Manon Arcand, et al.
Psychology and Marketing (2021) Vol. 38, Iss. 12, pp. 2339-2356
Closed Access | Times Cited: 154
Human-Computer Interaction in Customer Service: The Experience with AI Chatbots—A Systematic Literature Review
Luminiţa Nicolescu, Monica Teodora Tudorache
Electronics (2022) Vol. 11, Iss. 10, pp. 1579-1579
Open Access | Times Cited: 149
Artificial intelligence empowered conversational agents: A systematic literature review and research agenda
Marcello M. Mariani, Novin Hashemi, Jochen Wirtz
Journal of Business Research (2023) Vol. 161, pp. 113838-113838
Open Access | Times Cited: 146
Trust me, I'm a bot – repercussions of chatbot disclosure in different service frontline settings
Nika Mozafari, Welf H. Weiger, Maik Hammerschmidt
Journal of service management (2021) Vol. 33, Iss. 2, pp. 221-245
Closed Access | Times Cited: 136
To Be or Not to Be …Human? Theorizing the Role of Human-Like Competencies in Conversational Artificial Intelligence Agents
Shalini Chandra, Anuragini Shirish, Shirish C. Srivastava
Journal of Management Information Systems (2022) Vol. 39, Iss. 4, pp. 969-1005
Closed Access | Times Cited: 118
Chatbots or me? Consumers’ switching between human agents and conversational agents
Chia‐Ying Li, Jin‐Ting Zhang
Journal of Retailing and Consumer Services (2023) Vol. 72, pp. 103264-103264
Open Access | Times Cited: 65
A longitudinal study on artificial intelligence adoption: understanding the drivers of ChatGPT usage behavior change in higher education
Athanasios Polyportis
Frontiers in Artificial Intelligence (2024) Vol. 6
Open Access | Times Cited: 22
Texting with Humanlike Conversational Agents: Designing for Anthropomorphism
Anna-Maria Seeger, Jella Pfeiffer, Armin Heinzl
Journal of the Association for Information Systems (2021) Vol. 22, Iss. 4, pp. 931-967
Closed Access | Times Cited: 87
Investigating the user experience of customer service chatbot interaction: a framework for qualitative analysis of chatbot dialogues
Asbjørn Følstad, Cameron Taylor
Quality and User Experience (2021) Vol. 6, Iss. 1
Open Access | Times Cited: 66
Can we trust a chatbot like a physician? A qualitative study on understanding the emergence of trust toward diagnostic chatbots
Lennart Seitz, Sigrid Bekmeier‐Feuerhahn, Krutika Gohil
International Journal of Human-Computer Studies (2022) Vol. 165, pp. 102848-102848
Closed Access | Times Cited: 64
Effect of AI chatbot empathy and identity disclosure on willingness to donate: the mediation of humanness and social presence
Gain Park, Myungok Chris Yim, Jiyun Chung, et al.
Behaviour and Information Technology (2022) Vol. 42, Iss. 12, pp. 1998-2010
Closed Access | Times Cited: 59
Entertainment Chatbot for the Digital Inclusion of Elderly People Without Abstraction Capabilities
Silvia García-Méndez, Francisco de Arriba-Pérez, Francisco J. González‐Castaño, et al.
IEEE Access (2021) Vol. 9, pp. 75878-75891
Open Access | Times Cited: 57
Effect of AI chatbot emotional disclosure on user satisfaction and reuse intention for mental health counseling: a serial mediation model
Gain Park, Jiyun Chung, Seyoung Lee
Current Psychology (2022) Vol. 42, Iss. 32, pp. 28663-28673
Open Access | Times Cited: 54
Ideal technologies, ideal women: AI and gender imaginaries in Redditors’ discussions on the Replika bot girlfriend
Iliana Depounti, Paula Saukko, Simone Natale
Media Culture & Society (2022) Vol. 45, Iss. 4, pp. 720-736
Open Access | Times Cited: 51
UX Research on Conversational Human-AI Interaction: A Literature Review of the ACM Digital Library
Qingxiao Zheng, Yiliu Tang, Yiren Liu, et al.
CHI Conference on Human Factors in Computing Systems (2022)
Open Access | Times Cited: 46
Understanding the Design Elements Affecting User Acceptance of Intelligent Agents: Past, Present and Future
Edona Elshan, Naim Zierau, Christian Engel, et al.
Information Systems Frontiers (2022) Vol. 24, Iss. 3, pp. 699-730
Open Access | Times Cited: 44
Exploring the influence mechanism of chatbot-expressed humor on service satisfaction in online customer service
Yuguang Xie, Changyong Liang, Peiyu Zhou, et al.
Journal of Retailing and Consumer Services (2023) Vol. 76, pp. 103599-103599
Closed Access | Times Cited: 30
Factors affecting user trust and intention in adopting chatbots: the moderating role of technology anxiety in insurtech
Massilva Dekkal, Manon Arcand, Sandrine Prom Tep, et al.
Journal of Financial Services Marketing (2023) Vol. 29, Iss. 3, pp. 699-728
Closed Access | Times Cited: 24
Understanding Users’ Dissatisfaction with ChatGPT Responses: Types, Resolving Tactics, and the Effect of Knowledge Level
Yoonsu Kim, J. K.W. Lee, Seoyoung Kim, et al.
(2024)
Open Access | Times Cited: 14
Using AI chatbots in climate change mitigation: a moderated serial mediation model
Seyoung Lee, YounJung Park, Gain Park
Behaviour and Information Technology (2024) Vol. 43, Iss. 16, pp. 4016-4032
Closed Access | Times Cited: 10
Exploring people's perceptions of LLM-generated advice
Joel Wester, S. de Jong, Henning Pohl, et al.
Computers in Human Behavior Artificial Humans (2024) Vol. 2, Iss. 2, pp. 100072-100072
Open Access | Times Cited: 10
Integration of ChatGPT in mathematical story-focused 5E lesson planning: Teachers and pre-service teachers' interactions with ChatGPT
Nurullah ŞİMŞEK
Education and Information Technologies (2025)
Closed Access | Times Cited: 1
Page 1 - Next Page

Scroll to top