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OpenAlex Citation Counts

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OpenAlex is a bibliographic catalogue of scientific papers, authors and institutions accessible in open access mode, named after the Library of Alexandria. It's citation coverage is excellent and I hope you will find utility in this listing of citing articles!

If you click the article title, you'll navigate to the article, as listed in CrossRef. If you click the Open Access links, you'll navigate to the "best Open Access location". Clicking the citation count will open this listing for that article. Lastly at the bottom of the page, you'll find basic pagination options.

Requested Article:

Improving Satisfaction and Loyalty of Online Shop Customer Based on E-Commerce Innovation and E-Service Quality
Sarli Rahman, Fadrul Fadrul, Mujtaba M. Momin, et al.
Gadjah Mada International Journal of Business (2022) Vol. 24, Iss. 1, pp. 56-56
Open Access | Times Cited: 21

Showing 21 citing articles:

The Effect Of E-Service Quality On Repurchase Interests Of The Online Shopping Shopee Indonesia
Yen Efawati, Rafi Fauzan Rifaturrahman, Harmon Chaniago
Jurnal Ekonomika dan Manajemen (2024) Vol. 13, Iss. 1, pp. 8-8
Open Access | Times Cited: 15
The impact of service innovation on customer satisfaction and customer loyalty: a case in Vietnamese retail banks
Nguyễn Minh Hà, Trinh Kieu Thi Ho, Trung Thanh Ngo
Future Business Journal (2024) Vol. 10, Iss. 1
Open Access | Times Cited: 4
Exploring the Impact of Perceived Justice and Complaint Handling Satisfaction on Trust and Commitment in Indonesia's E-commerce Fashion Sector
Dewi Ratih Tirto Sari, Hartoyo Hartoyo, Istiqlaliyah Muflikhati
Journal of Consumer Sciences (2025) Vol. 10, Iss. 1, pp. 145-172
Open Access
Customer Satisfaction in e-Commerce during the COVID-19 Pandemic
Galina Ilieva, Tania Yankova, Stanislava Klisarova-Belcheva, et al.
Systems (2022) Vol. 10, Iss. 6, pp. 213-213
Open Access | Times Cited: 16
E-commerce: Experiencia, Seguridad, Confianza y Satisfacción
Juan Benito Vela Reyna, Celia Noemí Olmedo-Noguera, Manuel Alejandro Ibarra Cisneros
Investigación Administrativa (2024) Vol. 53-1, pp. 1-17
Open Access | Times Cited: 2
Mediating Roles of Customer Engagement and Satisfaction in the Connection Between E-Retail Customer Experience and Loyalty
Radyan Dananjoyo, Udin Udin, Aida Idris
International Journal of Sustainable Development and Planning (2024) Vol. 19, Iss. 2, pp. 751-759
Open Access | Times Cited: 2
Determinants of e-commerce customer satisfaction: mediating role of IT innovation acceptance
Sheikh Mohammad Sayem, Azharul Islam, Mohammad Rajib Uddin, et al.
International Journal of Quality & Reliability Management (2024)
Closed Access | Times Cited: 1
Chinese Consumers' Satisfaction with Online Shopping Platforms
Xi Wang, Chere’ C. Yturralde
Deleted Journal (2024) Vol. 1, Iss. 6, pp. 8-20
Open Access | Times Cited: 1
Pengaruh E-Service Quality Terhadap E-loyalty Pada Weverse Shop di Indonesia Melalui E-Satisfaction Dalam Mendukung SDGs
Shania Lie, Harlis Setiyowati
Manajemen dan Kewirausahaan (2024) Vol. 5, Iss. 1, pp. 1-14
Open Access
Investigating E-Service Quality, Ease of Use, Trust and Satisfaction in Indonesian E-Commerce Platforms
Yuli Eni, Elfindah Princes, Desman Hidayat, et al.
Journal of Logistics Informatics and Service Science (2024)
Open Access
The Spatial Pattern of the Association of E-Commerce Adoption and Socio-Digital Setting
Rifan Ardianto
(2024)
Closed Access
Measuring Customers Loyalty Through Satisfaction In E-Commerce: An Empirical Study On Tokopedia
Vania Tanlim, Tommy Setiawan Ruslim
Jurnal Manajemen (2024) Vol. 28, Iss. 3, pp. 567-587
Open Access
Assessing the Impact of E-Commerce of a Footwear Vendor in Malaysia Through a Structural Equation Modeling Approach
Wan Nuraini Fahana Wan Nasir, Muhamad Safiih Lola, Abdul Aziz K Abdul Hamid, et al.
World (2024) Vol. 5, Iss. 4, pp. 1307-1334
Open Access
Optimización de la experiencia de compra en línea: análisis de variables de gestión en el e-commerce mexicano
Juan Benito Vela Reyna, Celia Noemí Olmedo-Noguera, Manuel Alejandro Ibarra Cisneros, et al.
(2024), pp. 41-72
Closed Access
Analysis of the SVM Method to Determine the Level of Online Shopping Satisfaction in the Community
Arini Mawaddah, Muhammad Halmi Dar, Gomal Juni Yanris
SinkrOn (2023) Vol. 8, Iss. 2, pp. 838-855
Open Access | Times Cited: 1
Relationship Between Customer Needs, Customer Relationship Management, and Customer Loyalty: The Sample of Gemport
Ali Şahin Örnek, Ahmet ŞAHBAZ
Girişimcilik İnovasyon ve Pazarlama Araştırmaları Dergisi (2022) Vol. 6, Iss. 12, pp. 118-140
Open Access | Times Cited: 1
Effect of E-Commerce Innovation, E-Service Quality, and Product Diversity on Customer Loyalty Through Marketplace Image in Indonesia
Ach. Zuhri, Akhmad Sabarudin
SHS Web of Conferences (2022) Vol. 149, pp. 01016-01016
Open Access | Times Cited: 1
The effect of service innovation and e-service quality toward customer satisfaction the my-xl application in bandung city
Didi Tarmidi, Athifah Salsabila
Enrichment Journal of Management (2023) Vol. 13, Iss. 1, pp. 532-536
Open Access
Omni-Channel Capability, Online Experience & Value Co-Creation and Their Impact to Customer Satisfaction
Syafrizal Syafrizal, Arbi Abdullah Saleh, Ali Vafaei-Zadeh
Jurnal Manajemen Universitas Bung Hatta (2023) Vol. 18, Iss. 2, pp. 266-280
Open Access
LOYALITAS PELANGGAN DAN KEPUASAN PELANGGAN DITINJAU DARI KUALITAS PRODUK DAN LAYANAN DALAM PERSPEKTIF KONSUMEN ONLINE
Muhammad Ikhsan Fifaldyovan, Supriyanta Supriyanta
MUARA Jurnal Manajemen Pelayaran Nasional (2023) Vol. 6, Iss. 2
Open Access
Influence of e-commerce attributes on customer satisfaction and loyalty
Sara Kostić
Ekonomija teorija i praksa (2022) Vol. 15, Iss. 4, pp. 1-24
Open Access
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