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OpenAlex Citation Counts

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OpenAlex is a bibliographic catalogue of scientific papers, authors and institutions accessible in open access mode, named after the Library of Alexandria. It's citation coverage is excellent and I hope you will find utility in this listing of citing articles!

If you click the article title, you'll navigate to the article, as listed in CrossRef. If you click the Open Access links, you'll navigate to the "best Open Access location". Clicking the citation count will open this listing for that article. Lastly at the bottom of the page, you'll find basic pagination options.

Requested Article:

Servicescapes: The Impact of Physical Surroundings on Customers and Employees
Mary Jo Bitner
Journal of Marketing (1992) Vol. 56, Iss. 2, pp. 57-57
Closed Access | Times Cited: 5008

Showing 1-25 of 5008 citing articles:

Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach
Michael K. Brady, J. Joseph Cronin
Journal of Marketing (2001) Vol. 65, Iss. 3, pp. 34-49
Closed Access | Times Cited: 3430
Customer Engagement
Roderick J. Brodie, Linda D. Hollebeek, Biljana Jurić, et al.
Journal of Service Research (2011) Vol. 14, Iss. 3, pp. 252-271
Closed Access | Times Cited: 2969
Customer Experience Creation: Determinants, Dynamics and Management Strategies
Peter C. Verhoef, Katherine N. Lemon, A. Parasuraman, et al.
Journal of Retailing (2009) Vol. 85, Iss. 1, pp. 31-41
Open Access | Times Cited: 2742
Quality, satisfaction and behavioral intentions
Dwayne Baker, John L. Crompton
Annals of Tourism Research (2000) Vol. 27, Iss. 3, pp. 785-804
Closed Access | Times Cited: 2484
River Magic: Extraordinary Experience and the Extended Service Encounter
Eric J. Arnould, Linda L. Price
Journal of Consumer Research (1993) Vol. 20, Iss. 1, pp. 24-24
Closed Access | Times Cited: 2439
The Influence of Multiple Store Environment Cues on Perceived Merchandise Value and Patronage Intentions
Julie Baker, A. Parasuraman, Dhruv Grewal, et al.
Journal of Marketing (2002) Vol. 66, Iss. 2, pp. 120-141
Closed Access | Times Cited: 2197
Atmospheric Effects on Shopping Behavior
L. W. Turley, Ronald E. Milliman
Journal of Business Research (2000) Vol. 49, Iss. 2, pp. 193-211
Closed Access | Times Cited: 1835
Linking service climate and customer perceptions of service quality: Tests of a causal model.
Benjamin Schneider, Susan S. White, Mathilde Paul
Journal of Applied Psychology (1998) Vol. 83, Iss. 2, pp. 150-163
Closed Access | Times Cited: 1648
Measuring Experience Economy Concepts: Tourism Applications
Haemoon Oh, Ann Marie Fiore, Miyoung Jeoung
Journal of Travel Research (2007) Vol. 46, Iss. 2, pp. 119-132
Closed Access | Times Cited: 1571
Understanding Service Convenience
Leonard L. Berry, Kathleen Seiders, Dhruv Grewal
Journal of Marketing (2002) Vol. 66, Iss. 3, pp. 1-17
Closed Access | Times Cited: 1501
Seeking the Ideal Form: Product Design and Consumer Response
Peter Bloch
Journal of Marketing (1995) Vol. 59, Iss. 3, pp. 16-16
Closed Access | Times Cited: 1311
Whither Services Marketing?
Christopher Lovelock, Evert Gummesson
Journal of Service Research (2004) Vol. 7, Iss. 1, pp. 20-41
Closed Access | Times Cited: 1238
Atmospheric qualities of online retailing
Sevgin Eroğlu, Karen A. Machleit, Lenita Davis
Journal of Business Research (2001) Vol. 54, Iss. 2, pp. 177-184
Closed Access | Times Cited: 1210
Empirical testing of a model of online store atmospherics and shopper responses
Sevgin Eroğlu, Karen A. Machleit, Lenita Davis
Psychology and Marketing (2003) Vol. 20, Iss. 2, pp. 139-150
Closed Access | Times Cited: 1172
The influence of the quality of the physical environment, food, and service on restaurant image, customer perceived value, customer satisfaction, and behavioral intentions
Kisang Ryu, Hye‐Rin Lee, Woo Gon Kim
International Journal of Contemporary Hospitality Management (2012) Vol. 24, Iss. 2, pp. 200-223
Closed Access | Times Cited: 1169
The service experience in tourism
Julie E Otto, J. R. Brent Ritchie
Tourism Management (1996) Vol. 17, Iss. 3, pp. 165-174
Closed Access | Times Cited: 1157
Relationship quality as a predictor of B2B customer loyalty
Papassapa Rauyruen, Kenneth E. Miller
Journal of Business Research (2006) Vol. 60, Iss. 1, pp. 21-31
Closed Access | Times Cited: 1109
Congruency of scent and music as a driver of in-store evaluations and behavior
Anna S. Mattila, Jochen Wirtz
Journal of Retailing (2001) Vol. 77, Iss. 2, pp. 273-289
Closed Access | Times Cited: 1086
Building Service Relationships: It's all about Promises
M. J. Bitner
Journal of the Academy of Marketing Science (1995) Vol. 23, Iss. 4, pp. 246-251
Closed Access | Times Cited: 1053
Excitement at the mall: Determinants and effects on shopping response
Kirk L. Wakefield, Julie Baker
Journal of Retailing (1998) Vol. 74, Iss. 4, pp. 515-539
Closed Access | Times Cited: 1033
The Role of Customer Engagement Behavior in Value Co-Creation
Elina Jaakkola, Matthew Alexander
Journal of Service Research (2014) Vol. 17, Iss. 3, pp. 247-261
Open Access | Times Cited: 1016
Tracking the evolution of the services marketing literature
Raymond P. Fisk, Stephen Brown, Mary Jo Bitner
Journal of Retailing (1993) Vol. 69, Iss. 1, pp. 61-103
Closed Access | Times Cited: 989
Perceived quality, emotions, and behavioral intentions: Application of an extended Mehrabian–Russell model to restaurants
SooCheong Jang, Young Namkung
Journal of Business Research (2008) Vol. 62, Iss. 4, pp. 451-460
Closed Access | Times Cited: 958
Customer Experience Management in Retailing: Understanding the Buying Process
Nancy M. Puccinelli, Ronald C. Goodstein, Dhruv Grewal, et al.
Journal of Retailing (2009) Vol. 85, Iss. 1, pp. 15-30
Closed Access | Times Cited: 906
A model of consumer perceptions and store loyalty intentions for a supermarket retailer
Niren Sirohi, Edward W. McLaughlin, Dick R. Wittink
Journal of Retailing (1998) Vol. 74, Iss. 2, pp. 223-245
Closed Access | Times Cited: 898
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