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OpenAlex Citation Counts

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OpenAlex is a bibliographic catalogue of scientific papers, authors and institutions accessible in open access mode, named after the Library of Alexandria. It's citation coverage is excellent and I hope you will find utility in this listing of citing articles!

If you click the article title, you'll navigate to the article, as listed in CrossRef. If you click the Open Access links, you'll navigate to the "best Open Access location". Clicking the citation count will open this listing for that article. Lastly at the bottom of the page, you'll find basic pagination options.

Requested Article:

The Value of Self-Service: Long-Term Effects of Technology-Based Self-Service Usage on Customer Retention
Anne Scherer, Nancy V. Wünderlich, Florian von Wangenheim
MIS Quarterly (2015) Vol. 39, Iss. 1, pp. 177-200
Closed Access | Times Cited: 201

Showing 1-25 of 201 citing articles:

On the Fintech Revolution: Interpreting the Forces of Innovation, Disruption, and Transformation in Financial Services
Peter Gomber, Robert J. Kauffman, Chris Parker, et al.
Journal of Management Information Systems (2018) Vol. 35, Iss. 1, pp. 220-265
Open Access | Times Cited: 1349
Service Innovation in the Digital Age: Key Contributions and Future Directions
Michael Barrett, Elizabeth Davidson, Jaideep Prabhu, et al.
MIS Quarterly (2015) Vol. 39, Iss. 1, pp. 135-154
Open Access | Times Cited: 851
AI-based chatbots in customer service and their effects on user compliance
Martin Adam, Michael Wessel, Alexander Benlian
Electronic Markets (2020) Vol. 31, Iss. 2, pp. 427-445
Open Access | Times Cited: 716
Investigating an innovative service with hospitality robots
Chun‐Min Kuo, Licheng Chen, Chin-Yao Tseng
International Journal of Contemporary Hospitality Management (2017) Vol. 29, Iss. 5, pp. 1305-1321
Closed Access | Times Cited: 313
Siri, Alexa, and other digital assistants: a study of customer satisfaction with artificial intelligence applications
Thomas M. Brill, Laura Munoz, Richard J. Miller
Journal of Marketing Management (2019) Vol. 35, Iss. 15-16, pp. 1401-1436
Closed Access | Times Cited: 213
When Chatbots Meet Patients: One-Year Prospective Study of Conversations Between Patients With Breast Cancer and a Chatbot
Benjamin Chaix, Jean‐Emmanuel Bibault, Arthur Pienkowski, et al.
JMIR Cancer (2019) Vol. 5, Iss. 1, pp. e12856-e12856
Open Access | Times Cited: 192
Customers’ intention to use robot-serviced restaurants in Korea: relationship of coolness and MCI factors
Seong Soo
International Journal of Contemporary Hospitality Management (2020) Vol. 32, Iss. 9, pp. 2947-2968
Closed Access | Times Cited: 185
How social-media-enabled co-creation between customers and the firm drives business value? The perspective of organizational learning and social Capital
Hong Zhang, Sumeet Gupta, Wei Sun, et al.
Information & Management (2019) Vol. 57, Iss. 3, pp. 103200-103200
Closed Access | Times Cited: 158
Emerging-market consumers’ interactions with banking chatbots
Emmanuel Mogaji, Janarthanan Balakrishnan, Arinze Christian Nwoba, et al.
Telematics and Informatics (2021) Vol. 65, pp. 101711-101711
Closed Access | Times Cited: 157
Can traditional organizations be digitally transformed by themselves? The moderating role of absorptive capacity and strategic interdependence
Evangelia Siachou, Demetris Vrontis, Eleni Trichina
Journal of Business Research (2020) Vol. 124, pp. 408-421
Closed Access | Times Cited: 140
Preliminary Evidence of the Use of Generative AI in Health Care Clinical Services: Systematic Narrative Review
Dobin Yim, Jiban Khuntia, Vijaya Parameswaran, et al.
JMIR Medical Informatics (2024) Vol. 12, pp. e52073-e52073
Open Access | Times Cited: 31
Towards Designing Cooperative and Social Conversational Agents for Customer Service
Ulrich Gnewuch, Stefan Morana, Alexander Mädche
International Conference on Information Systems (2017)
Closed Access | Times Cited: 140
From sci-fi to sci-fact: the state of robotics and AI in the hospitality industry
Lisa Cain, John H. Thomas, Miguel Á. Alonso
Journal of Hospitality and Tourism Technology (2019) Vol. 10, Iss. 4, pp. 624-650
Closed Access | Times Cited: 105
Consumer responses to interactive restaurant self-service technology (IRSST): The role of gadget-loving propensity
Jee Ahe Ahn, Soobin Seo
International Journal of Hospitality Management (2018) Vol. 74, pp. 109-121
Closed Access | Times Cited: 104
Customers’ acceptance intention of self-service technology of restaurant industry: expanding UTAUT with perceived risk and innovativeness
Hyeon-Mo Jeon, Hye Jin Sung, Ho Kim
Service Business (2020) Vol. 14, Iss. 4, pp. 533-551
Closed Access | Times Cited: 89
Leveraging unstructured call log data for customer churn prediction
Nhi N.Y. Vo, Shaowu Liu, Xitong Li, et al.
Knowledge-Based Systems (2020) Vol. 212, pp. 106586-106586
Open Access | Times Cited: 83
From stopping to shopping: An observational study comparing a humanoid service robot with a tablet service kiosk to attract and convert shoppers
Malaika Brengman, Laurens De Gauquier, Kim Willems, et al.
Journal of Business Research (2021) Vol. 134, pp. 263-274
Closed Access | Times Cited: 69
Employees' perceptions of chatbots in B2B marketing: Affordances vs. disaffordances
Xiaolin Lin, Bin Shao, Xuequn Wang
Industrial Marketing Management (2021) Vol. 101, pp. 45-56
Closed Access | Times Cited: 62
Impact of Artificial Intelligence-Based Chatbots on Customer Engagement and Business Growth
Chitra Krishnan, Aditya Gupta, Astha Gupta, et al.
Studies in big data (2022), pp. 195-210
Closed Access | Times Cited: 60
Are you a tech-savvy person? Exploring factors influencing customers using self-service technology
Xinhua Guan, Lishan Xie, Wenguo Shen, et al.
Technology in Society (2021) Vol. 65, pp. 101564-101564
Closed Access | Times Cited: 57
Trust and digital privacy: willingness to disclose personal information to banking chatbot services
James Lappeman, Siddeeqah Marlie, Tamryn Johnson, et al.
Journal of Financial Services Marketing (2022) Vol. 28, Iss. 2, pp. 337-357
Open Access | Times Cited: 50
Proactivity or passivity? An investigation of the effect of service robots’ proactive behaviour on customer co-creation intention
Lishan Xie, Canmian Liu, Dongmei Li
International Journal of Hospitality Management (2022) Vol. 106, pp. 103271-103271
Closed Access | Times Cited: 41
Financial institutions using social media – do consumers perceive value?
Paula Dootson, Amanda Beatson, Judy Drennan
International Journal of Bank Marketing (2016) Vol. 34, Iss. 1, pp. 9-36
Open Access | Times Cited: 85
Contextual Explanation: Alternative Approaches and Persistent Challenges
Chrisanthi Avgerou
MIS Quarterly (2019) Vol. 43, Iss. 3, pp. 977-1006
Open Access | Times Cited: 75
Trust in sharing encounters among millennials
Christoph Mittendorf, Nicholas Berente, Roland Holten
Information Systems Journal (2019) Vol. 29, Iss. 5, pp. 1083-1119
Closed Access | Times Cited: 71
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