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OpenAlex Citation Counts

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OpenAlex is a bibliographic catalogue of scientific papers, authors and institutions accessible in open access mode, named after the Library of Alexandria. It's citation coverage is excellent and I hope you will find utility in this listing of citing articles!

If you click the article title, you'll navigate to the article, as listed in CrossRef. If you click the Open Access links, you'll navigate to the "best Open Access location". Clicking the citation count will open this listing for that article. Lastly at the bottom of the page, you'll find basic pagination options.

Requested Article:

Investigating Key Attributes in Experience and Satisfaction of Hotel Customer Using Online Review Data
Hyun-Jeong Ban, Hayeon Choi, Eun-Kyong Choi, et al.
Sustainability (2019) Vol. 11, Iss. 23, pp. 6570-6570
Open Access | Times Cited: 72

Showing 1-25 of 72 citing articles:

The Impact of Hotel Customer Experience on Customer Satisfaction through Online Reviews
Yae-Ji Kim, Hak‐Seon Kim
Sustainability (2022) Vol. 14, Iss. 2, pp. 848-848
Open Access | Times Cited: 87
Topic Modeling and Sentiment Analysis of Online Review for Airlines
H. Kwon, Hyun-Jeong Ban, Jaekyoon Jun, et al.
Information (2021) Vol. 12, Iss. 2, pp. 78-78
Open Access | Times Cited: 88
Digital Marketing Platforms and Customer Satisfaction: Identifying eWOM Using Big Data and Text Mining
Fotis Kitsios, Maria Kamariotou, Panagiotis Karanikolas, et al.
Applied Sciences (2021) Vol. 11, Iss. 17, pp. 8032-8032
Open Access | Times Cited: 67
Big data analytics and sustainable tourism: A comprehensive review and network based analysis for potential future research
Rohit Agrawal, Vishal Ashok Wankhede, Anil Kumar, et al.
International Journal of Information Management Data Insights (2022) Vol. 2, Iss. 2, pp. 100122-100122
Open Access | Times Cited: 53
Exploring Bidirectional Performance of Hotel Attributes through Online Reviews Based on Sentiment Analysis and Kano-IPA Model
Yanyan Chen, Yumei Zhong, Sumin Yu, et al.
Applied Sciences (2022) Vol. 12, Iss. 2, pp. 692-692
Open Access | Times Cited: 36
Development of methodology for classification of user experience (UX) in online customer review
Youngdoo Son, Wonjoon Kim
Journal of Retailing and Consumer Services (2022) Vol. 71, pp. 103210-103210
Closed Access | Times Cited: 28
Revealing the dual importance and Kano type of attributes through customer review analytics
Seoyoon Lee, Sohyun Park, Minjung Kwak
Advanced Engineering Informatics (2022) Vol. 51, pp. 101533-101533
Closed Access | Times Cited: 27
Hotel service quality dimensions and attributes: An analysis of online hotel customer reviews
Kanapot Kalnaovakul, Pornpisanu Promsivapallop
Tourism and Hospitality Research (2022) Vol. 23, Iss. 3, pp. 420-440
Closed Access | Times Cited: 23
The Capability of E-reviews in Online Shopping. Integration of the PLS- SEM and ANN Method
Tri-Quan Dang, Luan-Thanh Nguyen, Thanh Nguyen Thi Thuy
International Journal of Professional Business Review (2023) Vol. 8, Iss. 7, pp. e02638-e02638
Open Access | Times Cited: 14
Exploring E-Commerce Big Data and Customer-Perceived Value: An Empirical Study on Chinese Online Customers
Chunting Liu, Shanshan Wang, Guozhu Jia
Sustainability (2020) Vol. 12, Iss. 20, pp. 8649-8649
Open Access | Times Cited: 39
Open Innovation through Customer Satisfaction: A Logit Model to Explain Customer Recommendations in the Hotel Sector
Seung-Hee Lee, JinHyo Joseph Yun, Mónica Méndez Díaz, et al.
Journal of Open Innovation Technology Market and Complexity (2021) Vol. 7, Iss. 3, pp. 180-180
Open Access | Times Cited: 29
Customer Experience and Satisfaction of Disneyland Hotel through Big Data Analysis of Online Customer Reviews
Xiaobin Zhang, Hak‐Seon Kim
Sustainability (2021) Vol. 13, Iss. 22, pp. 12699-12699
Open Access | Times Cited: 29
Understanding the perceived satisfaction and revisiting intentions of lodgers in a restricted service scenario: evidence from the hotel industry in quarantine
Kuo‐Yan Wang, Mu-Lan Ma, Jing Yu
Service Business (2021) Vol. 15, Iss. 2, pp. 335-368
Open Access | Times Cited: 28
A Study of Inbound Travelers Experience and Satisfaction at Quarantine Hotels in Indonesia during the COVID-19 Pandemic
Narariya Dita Handani, Aura Lydia Riswanto, Hak‐Seon Kim
Information (2022) Vol. 13, Iss. 5, pp. 254-254
Open Access | Times Cited: 22
Topic modeling of the quality of guest’s experience using latent Dirichlet allocation: western versus eastern perspectives
Raksmey Sann, Pei‐Chun Lai
Consumer Behavior in Tourism and Hospitality (2023) Vol. 18, Iss. 1, pp. 17-34
Closed Access | Times Cited: 11
Mapping Research on Customer Centricity and Sustainable Organizations
Sergio Pardo‐Jaramillo, Andrés Muñoz‐Villamizar, Ignacio Osuna Soto, et al.
Sustainability (2020) Vol. 12, Iss. 19, pp. 7908-7908
Open Access | Times Cited: 32
Big Data Analysis of Sports and Physical Activities among Korean Adolescents
Sung‐Un Park, hyun-kyun ahn, Dong-Kyu Kim, et al.
International Journal of Environmental Research and Public Health (2020) Vol. 17, Iss. 15, pp. 5577-5577
Open Access | Times Cited: 28
Research on the Role of Influencing Factors on Hotel Customer Satisfaction Based on BP Neural Network and Text Mining
Jiaying Wang, Zhijie Zhao, Yang Liu, et al.
Information (2021) Vol. 12, Iss. 3, pp. 99-99
Open Access | Times Cited: 27
An Analysis of Customer Textual Reviews and Satisfaction at Luxury Hotels in Singapore’s Marina Bay Area (SG-Clean-Certified Hotels)
Narariya Dita Handani, Angellie Williady, Hak‐Seon Kim
Sustainability (2022) Vol. 14, Iss. 15, pp. 9382-9382
Open Access | Times Cited: 19
Online Customer Reviews and Satisfaction with an Upscale Hotel: A Case Study of Atlantis, The Palm in Dubai
Shengnan Wei, Hak‐Seon Kim
Information (2022) Vol. 13, Iss. 3, pp. 150-150
Open Access | Times Cited: 17
Comparison of Customer Reviews for Local and Chain Restaurants: Multilevel Approach to Google Reviews Data
Beril Yalcinkaya, David R. Just
Cornell Hospitality Quarterly (2022) Vol. 64, Iss. 1, pp. 63-73
Closed Access | Times Cited: 16
Explaining customer satisfaction via hotel reviews: A comparison between pre- and post-COVID-19 reviews
Jian Xu, Xuequn Wang, Jing Zhang, et al.
Journal of Hospitality and Tourism Management (2022) Vol. 53, pp. 208-213
Closed Access | Times Cited: 16
Multi-day tourism recommendations for urban tourists considering hotel selection: A heuristic optimization approach
Lunwen Wu, Z. Wang, Zhixue Liao, et al.
Omega (2024) Vol. 126, pp. 103048-103048
Closed Access | Times Cited: 3
Determinants of Customer Satisfaction and eWOM in the Sharing Economy: Timeshare versus Peer-to-Peer Accommodations
J. R. Redditt, Marissa Orlowski, Alan Fyall, et al.
Tourism and Hospitality (2022) Vol. 3, Iss. 1, pp. 225-242
Open Access | Times Cited: 14
Text Mining with Network Analysis of Online Reviews and Consumers’ Satisfaction: A Case Study in Busan Wine Bars
Wei Fu, Eun-Kyong Choi, Hak‐Seon Kim
Information (2022) Vol. 13, Iss. 3, pp. 127-127
Open Access | Times Cited: 14
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